Find the latest Optus news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
To purchase a new plan, or talk with someone about getting a new plan using gotravelsim, you can check out the TravelSIM website at www.gotravelsim.com, or by calling their 24/7 Australian based Customer Service team on 1300 417 015.
Optus has opened up its Optus Sport subscription broadcasting service to all Australians for free until the end of August and surrendered its exclusive broadcasting rights of the 2018 FIFA World Cup group stage to SBS in a bid to make peace with ...
SBS says its prepared to get involved in fixing Optus's ongoing issues with covering the World Cup — and that might mean showing more matches on its own channel. Football fans were last night left fuming after Optus' broadcast of the World Cup failed ...
Optus is killing off its dial-up internet service, three years after Telstra announced it was retiring its own dial-up services. The Optus dial-up internet service will be closed from 15 July 2018, amid the "progressive rollout and widespread ...
Optus CEO Allen Lew issued an “unreserved” apology to Australian football fans over the weekend as the telco's live streams of World Cup games kept falling over. The telco was forced to apologise as many users of its Optus Sport desktop and app ...
Optus has opened the doors to its Innovation Hub in Sydney, aimed at helping the telco collaborate with local startups and customers on new solutions for SMBs. The centre, located in the Sydney Startup Hub, serves as an extension to Optus SMB's Yes ...
Optus has unveiled two new prepaid plans to cover the needs of two different types of users, offering either more data or more days for each recharge. The telco announced its Epic Data and Epic Value plans, offering 5GB of data or a 42-day expiry ...
Optus has denied a laundry list of accusations by former mobile partner TeleChoice as the two prepare to head to court over claims of unconscionable conduct – with more than $100 million in damages at stake. TeleChoice filed suit in the Victorian ...
Optus has taken Telstra to court over an advertising campaign featuring Telstra's unlimited data plans, accusing its rival of misleading conduct. Optus took issue on the wording used in the campaign, specifically “One word from Australia's best mobile ...
The Supreme Court of Victoria has given Telstra the go-ahead to proceed with its lawsuit against Optus over speed claims in an advertisement campaign. Judge Robson ruled that Telstra may suffer irreparable injury for which damages will not result in an ...
TPG has made a big move to muscle in on the telco space, announcing a free trial period on its new network and jumping on the “unlimited data” trend the likes of Telstra, Aldi and mobile provider Catch are following. The telco is calling for interested ...
Optus is shutting down its Xtra service which gave prepaid users a way to earn data quota or phone credit by agreeing to be served with ads. The service was launched back in November 2016 after a beta trial with 5000 users. It required users to ...
Optus has partnered with Aussie software company Simble Solutions to market the Simble Energy Platform to its business and government customers, following a recently completed trial. Simble, which listed on the ASX in February, provides energy ...
As the official Support Network partner of the Commonwealth Games, Optus has announced their plans to help connect athletes with the world at the upcoming games on the Gold Coast. The games open on April 4th and run through to the 15th of April, and ...
Just the other day we covered the roll out of Oreo to the HTC 10 and now it seems it is Samsung's turn update their first phone to Oreo. Yesterday Android 8.0 started rolling out to Samsung Galaxy S8 phones on the Telstra network. Yesterday we were ...
Data: everyone wants more of it and it is something that you can never have enough of. Today Optus are doubling down on the data caps in some of their plans for a limited time. The offer is available on “selected My Plan Plus handset plans and selected ...
Telesat is uniquely positioned to deliver the world's most advanced and capable LEO constellation given the company's deep technical expertise, strong track record of innovation, senior spectrum rights, and industry-leading Customer Service and support.
Optus have added two new handsets to their Pre-Paid range with the Samsung Galaxy J2 Pro and its slightly bigger sister, the Galaxy J5 Pro now available to purchase. The phones are relatively recent with the J2 Pro being launched only in January this year.
If you're a bargain shopper then Catch of the Day will be on your radar, and today the Catch group has launched their own Mobile Virtual Network Operator (MVNO) service powered by the Optus network, to bring those savings to your phone. Called Catch ...
Perth based sports fans looking to check out the Cricket, AFL or some of the other sports being played at the newly opened – and newly named – Optus Stadium will want to check out the new app from Optus which adds some additional functionality. The app ...
Revenue from Optus' enterprise business has shrunk for the quarter ending in December, with its ICT and managed services and voice units declining the most. Optus' quarterly showed that operating revenue slid five percent from the same quarter last ...
Optus has fired a warning shot at NBN Co, unveiling plans to offer high-speed fixed wireless services in key metro areas based on 5G technology. The telco today said it intended to start rolling out its 5G network in Australia “by early 2019”. However ...
Feb 1, 2018. Say what you like and promise anything..... the truth is that mobile phone coverage in Australia is a disaster, mobile internet speed is thin and slow while you can totally forget the idea of good Customer Service. FlagShare. 2 bill Martin ...
The Galaxy S9 is right around the corner, so it's no surprise to see prices start to fall on last year's models. As part of its summer sale, Optus is offering healthy discounts on Samsung's Galaxy S8 and Galaxy Note 8. The Galaxy S8 will set you back ...
Around 110,000 people streamed through the gates at today's grand opening of Perth's brand new Optus Stadium. Since 8am, approximately 110,000 people entered through the front gates in staggered groups. Premier Mark McGowan, Sports Minister Mick ...
Optus has today announced a new partnership with the Seven Network to offer data free streaming of the Australian Open, Winter Olympics and Commonwealth Games. Optus will be offering streaming without affecting data caps to post paid customers only.
Australia's consumer watchdog has revealed the full extent of Optus' part in misleading NBN customers, selling almost 9000 people unattainable internet speeds. The Australian Competition and Consumer Commission (ACCC) announced on Monday that Optus has ...
Huawei have turned the heat up on the more well known manufacturers such as Samsung and Google with the release of the Mate 10 Pro. It is a great phone that is superbly styled and designed and runs the latest version of Android. When we reviewed it the ...
I have been trying to get through to technical support via phone for hours. It will not put me through to speak to anyone. I want a Customer Service consultant to call me right now. I am extremely unhappy as a loyal optus customer with many phones and ...
Optus Assistant is a voice extension of the My Optus App, and an alternative way to get customer support. “The rapid uptake in voice assistant experiences such as Google Home has demonstrated there is a desire from consumers to simplify everyday tasks ...
Poor customer support is one of the key peeves of Australian mobile consumers, because typically when something goes wrong or you want to find out simple details about your mobile plan, billing or network status it can be a labyrinthine matter. Many ...
Optus is the first telco in Australia to offer a Google Assistant experience for Customer Service, which is all part of our digital transformation journey to provide more innovative and dynamic services to our customers and make it easier for them to ...
If you're looking for a new high-end tablet it looks like Optus have begun selling the Samsung Galaxy Tab S3 on a 24-month contract or outright if you don't want to be locked in. The Galaxy Tab S3 is Samsung's premium Android tablet this year, it comes ...
After announcing trials of their 4.5G technology earlier this year, Optus has today opened the doors of a new 'flagship experiential store' in Sydney, where customers can check out the latest uses for connected homes. The flagship experiential store is ...
Good news Optus Galaxy S6 and Galaxy S6 Edge owners, your Nougat (Android 7.0) update is currently in testing with release expected next month. Samsung began the rollout of Nougat to the S6/S6 Edge globally in March so this isn't exactly a new update.
An email to the company went unheeded for a week.. then after a day of handballing by an offshore Customer Service center I called them and they arranged for a new SIM to be sent - that took a week. Of course the SIM wouldn't work in her old phone, a ...
Optus plans to spend $1 billion on expanding its mobile network across regional Australia over the next 11 months, in what the telco is calling its biggest regional capital expenditure spend in 25 years. The investment seeks to fund 500 new mobile ...
@customer support@ 666800436408 OPTUS TECHNICAL customer support number OPTUS Customer Service OPTUS technical helpline number OPTUS toll free nu. Reply · salman jaan. 1 minute ago. &TECH INSIDE SUPPORT ... OPTUS . customer technical support number ...
If you're thinking “Yes, I want to port my number to Optus prepaid”, there are two deals available right now to make it easier and cheaper for you to check the network out. Firstly until August 14 2017 you can get a free Optus prepaid SIM express home ...
Sony's returning to the high end of Australia's smartphone market with the sleek new Xperia XZ Premium, available direct from Sony and from Optus, Virgin Mobile and Vodafone from today, with Telstra and retail channels to follow. Launched at Mobile ...
Optus is extending enterprise-grade NBN services to its wholesale customers with the addition of Ethernet over NBN and access to Evolve Internet and Evolve IP VPN. The telco offers layer 2 and 3 wholesale aggregation to all 121 permanent NBN points of ...
Optus has agreed to compensate an undisclosed number of prepaid customers after it reduced their data, call, and text allowances without notifying them. The ACCC today said it had accepted a court-enforceable undertaking from Optus to compensate ...
Trending SBS. T&T's incredible goal that knocked out USA · Ex-USA player's epic rant after WC elimination · In hostile Honduras, a brutal test awaits ... Audience technical support · Complaints · Contact · Media Releases · The SBS Charter · Codes of ...
People walk past a Telstra logo in Sydney on February 12, 2015. (WILLIAM WEST/AFP/Getty Images). Complaints against Australian telecommunications providers have risen in the latest ombudsman's report, with Telstra and Optus tied for the title of most ...
Optus has today announced new handset options for customers with leasing options now available with My Plan Flex and My Plan Business Flex plans now available. Under these new plans, customers will be able to upgrade to a new eligible device for $99 ...
Frustrated Optus customers vent fury on Facebook page. ARE you sick of Customer Service involving offshore operators and robotic responses? Then spare a thought for this Sydney woman. Nick Whigham@NWWHIGHAM · news.com.auMay 3, 20175:56pm. Video; Image ...
Vodafone's chief operating officer, Dan Lloyd, says having a wholesale domestic roaming service will provide more choice. "The most tried and tested way internationally ... in the USA, in Canada, in New Zealand, in Spain, France is through regulated ...
“Our 2G customer base is smallest in NT and WA so by working with this smaller segment of our 2G customer base, we're able to monitor closely any short-term effects that the transition may place on our 3G and 4G networks and Customer Service teams.
Following the announcement of the brand new Samsung Galaxy S8 and S8+ this morning, Optus has announced its plans for the new handset, including pre-orders starting at 12.01am on Friday 31 March, and a range of plans to join the new handset.
Premium customers also get fast-tracked when contacting Customer Service. As with most plans Optus' data free streaming of many music and video providers is included. If you are skeptical about the quality of the Optus network, Optus do offer a 30 day ...
