Ooma customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Ooma.

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14
Sep

Posted by Anonymous


on 9/14/23 at 7:43PM

I've had OOma a very long time for landline phone, over 4-5 yrs. I never need to call with a problem, so now that I have one, I tried to call customer service, but they are closed at this time. My ooma device is blue as normal, so that's not an issue. I can dial out, but unfortunately any call I make gives a busy signal & that's not normal! I checked by using my cell & no number I called was busy signal. What's going on with OOma to get a problem like this, never encountered. I don't know what time it started but I know it's been going on an hour already. Does it also mean people can't reach me? I'm sorry, but tomorrow's my b-day and I'd like this fixed tonight~Any chance of that?

12
Mar

Posted by none


on 3/12/21 at 12:36PM

I have been using Ooma home phone service for approx. 8 years now and have had no problems until now.
I had to change my debit card # for safety reasons about 3 weeks ago and set up an online banking account for bill paying. I don't have the info. on Ooma to set up your account online and have gotten nowhere in trying to contact a real person in your company. The robots have been of no help in my situation. I have given my new debit card # to 2 of your robots but still no progress.

My online bill paying account is asking for your address and my account # with you but I am unable to find that info. which I assume was lost in my move over 5 years ago.

10
Mar

Posted by Anonymous


on 3/10/17 at 5:42PM

I set up an account, received my temporary number while waiting to get ATT to separate my landline and internet service. I then found out that there wasn't an extra DSL line available in my area, therefore ATT couldn't separate these to allow for me to port my landline number. I got Alvin in customer service who peacefully cancelled my OOma account without any further hassles. Thanks!

24
Oct

Posted by Robert Kingham


on 10/24/15 at 7:15PM

Our phone occasionally doesn't' let us hear the other party - or - sometimes the other can't hear us. Could this be the Ooma system, the Internet or our phone system which is: hands free, has four extensions with batteries that are recharged when returned to their cradles and perhaps the batteries are at the end of their reliable life and should be replaced? Any advice you can provide would be much appreciated. FYI, we are Ooma users four a couple years now, and, the phone system is a Vetech which is about 10 years old.



Thank you



Robert Kingham

23
Sep

Posted by Anonymous


on 9/23/15 at 2:16PM

My # was Did u take us out of system, after I called. $ keeps coming out of my account. Please answer shortly or I will have bank stop it. Thanks Sharyn Volk

27
Apr

Posted by Anonymous


on 4/27/15 at 10:22AM

My Ooma line has not been working since this morning; I have reset the router-modem and also the Ooma device itself; there are no red or blinking lights on the device and the phone handset gives the ooma dial tone but calls do not go through or come in. I tried calling customer service and get the message that you are experiencing technical difficulties.

25
Feb

Posted by Linda


on 2/25/15 at 7:19AM

Rude customer service! When very important, life or death, incoming calls tried to come through, a OOMA voice message came on -- informing me they were unable to process the card they had on file for me and that I needed to call to update the information or call customer service...consequently the person calling me always hung up because they were unable to reach me caller hung



Whatever method OOMA has of getting this message to me should be handled via an email of text, but certainly not by interrupting incoming and outgoing calls. My cell phone number is


If this method of notifying ever occurs again,. I will cancel OOMA telephone service.

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