Find the latest OnStar news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
To provide the personalized Customer Service for which OnStar is known, a call center in Mexico has been opened, staffed with advisors specially trained to assist drivers with directions, vehicle information and emergency services. “OnStar's expansion ...
As an evolution and improvement of its OnStar technology, General Motors has announced that it will be expanding the RemoteLink Mobile App on most 2014 model year Chevrolet, Buick, GMC and Cadillac vehicles. The new, aptly named RemoteLink Key ...
OnStar will integrate Ontario AMBER Alert data into its call center's geographical mapping system, and subscribers will be informed of the Alert when they contact OnStar for other services. The announcement this week coincides with National Missing ...
But won't the call center operators at 911 offer similar medical guidance until help arrives? According to Stefan Cross of OnStar Global Communications, not always because not all 911 call centers are equipped to offer emergency services over the phone.
OnStar de México, (una subsidiaria de General Motors Company), y General Motors de México (GMM), anunciaron la creación de un centro de atención para suscriptores (call center) en preparación al lanzamiento comercial de OnStar en nuestro país.
The call center will be open 24 hours a day, 365 days a year, and will provide the full gamut of OnStar services conducted by live OnStar representatives. The Mexican call center joins others in Warren, Michigan; Charlotte, North Carolina; and Oshawa, ...
You just plug it into the cigarette lighter, and if and when it detects a crash or collision, it automatically contacts the company's call center with your GPS coordinates, who then contact emergency response personnel. A speakerphone lets the ...
If Splitsecnd ever detects the vehicle has been in an accident, it automatically uploads its GPS location to Splitsecnd's emergency call center servers in New Hampshire. Then it connects automatically to a representative on the phone, who can talk to ...
OnStar de México, subsidiaria de General Motors Company y General Motors de México (GMM), anunció la creación de un Centro de Atención para suscriptores (call center) antes del lanzamiento comercial de OnStar en el país. GM de México expuso que ...
The driver simply pushes the OnStar button and the system contacts the call center. Once the call is connected a live advisor greets the driver warmly and takes the address. The advisor inputs it to the OnStar FMV system, says goodbye after making sure ...
Also, most OnStar features still function properly, including the smartphone app and the emergency button that immediately connects passengers to the call center. The software problem is found in sold and unsold cars. GM can fix the glitch remotely ...
The aforementioned software glitch impedes OnStar's crash notification system from alerting the OnStar call center in the event of a crash that does not trigger airbag deployment. The software problem does not pertain to more serious accidents that ...
After holding what we're sure were enough clinics to start a psych practice, General Motors has unveiled a redesign of its OnStar buttons and certain features for its 2013 products. The biggest change comes with the hands-free calling button, which ...
OnStar Shuts Down Stolen Car During High Speed Chase Near Chicago Two police departments, a helicopter and dozens of cruisers were hot on the trail of a stolen Chevy Camaro speeding through Illinois. But it wasn't their efforts that ultimately stopped ...
Sick of your car gathering dust in your garage? General Motors' OnStar subscribers can now rent their vehicles out for a few extra bucks each month, via RelayRides. Owners of OnStar-capable Chevrolets, Buicks, GMCs, or Cadillacs can lease their cars ...
It's no secret that, aside from high-dollar collector models, cars are a depreciating asset. Worse, you're paying for your car even when you're not using it, which is why peer-to-peer car sharing services like RelayRides are growing in popularity. The ...
"OnStar's blue, red, and white buttons connect you on a 24/7 basis 365 days of the year to our conscientious Customer Service advisers, who offer the most reliable and best technical support in the business."
Those of you with cars powered by OnStart should be happy to see them starting to support BlackBerry for their mobile apps. They released their first app for the Bold 9900 and 9930 at first but hopefully they will expand beyond that. Once you download ...
Unlike automated navigation systems installed in a variety of cars and trucks, the OnStar system connects drivers with a call center staffed by real people who help guide them to their destinations. So far the largest group of FMV packages has been ...
It's 10pm. Do you know where your children are? Well, you would if you had OnStar's Family Link. In fact, you would know where your wife or husband was too. That's because it tracks every single car in the family's garage, letting you see exactly where ...
KENNEWICK -- A sellout crowd gathered Wednesday in Kennewick to learn about the lessons Dan Preston discovered on his path to prosperity. Preston, 62, an engineer and inventor, developed the digital version of what became General Motors' OnStar ...
Do you want to make sure junior is actually going to the movies? A new feature for OnStar-equipped cars will let you keep tabs on the whereabouts of your vehicle - and its passengers. For $3.99 per month, the offering, dubbed Family Link, will allow ...
For the second consecutive year, OnStar was awarded a Stevie Award (http://bit.ly/xBH74J), this time for "Best Use of Technology in Customer Service." OnStar won a Stevie in 2011 for Customer Service Department of the Year in Telecommunications.
Before OnStar, Marshall spent decades in executive-level positions streamlining call centers and Customer Service at Sprint Nextel and Verizon Wireless. She was hired as executive director of global business strategy and development in 2010 before ...
When it expands to markets outside of the United States, Canada, and China, OnStar will use Telefonica and its GSM mobile network, the company announced today. By comparison, OnStar relies on Verizon Wireless in the United States, Bell Mobility in ...
“This award is a great tribute, not only to our 2000-plus Advisors, who are the backbone of the OnStar service, but also to all the managers, trainers and executives that allow us to perform at an exceptional level of Customer Service,” said Joanne ...
As part of its annual CES kick-off press conference, OnStar unveiled a next-generation concept using Verizon's high-speed 4G LTE network. Inside the Chevy Volt display vehicle is a pair of tablets that allow rear-seat occupants to access streaming ...
OnStar to Demonstrate In Car Video and Streaming Technology at 2012 Consumer Electronics Show On the heels of the National Transportation Safety Board recommending all states ban use of mobile devices while operating a vehicle, OnStar seems to be ...
Could the call center operator propose to his fiance for him? ... Models · 2019 Porsche 911 GT3RS · Ferrari 488 Pista · Volvo V60 · Audi RS5 USA Launch · 2019 Mercedes-Benz · BMW X4 · Chicago Auto Show CAS2018 · Best Of Detroit NAIAS · Detroit Auto ...
Could the call center operator propose to his fiance for him? Of course, the operator replied. And when the motorist's girlfriend hit the button herself later that day, that is exactly what OnStar did. She said yes. It was yet another milestone in what ...
A perky but insistent female voice from "Consumer USA" urged us to call an 866 number immediately for help reorganizing our finances. A little research indicates the caller may have been Santander Consumer USA. We did what we always did with robocalls, ...
Thanks to the excellent Customer Service from my new best friend at OnStar, I arrived at my destination without fail — and with the warm-fuzzies. For folks who are hesitant to talk to a live person, OnStar's alternate navigation service is eNav. ...
OnStar has backed down from a proposed change in its terms and conditions that would have seen the vehicle info system collecting car monitoring data on former customers. The OnStar system, operated as part of General Motors, embeds a mobile phone ...
Navigation service OnStar has scrubbed a planned policy that would have kept tabs on drivers after they canceled their subscriptions, amid a backlash from customers and privacy activists. A recently proposed change to the General Motors subsidiary's ...
... the Senate and the President with regards to government debt and the effect it has on the economy. If that was OK, then maybe we could afford all these car gadgets and services. OnStar ranks high in Customer Service and is growing even in China.
Senate democrats are jumping on board the bandwagon – a wagon that wouldn't use General Motors' OnStar service, we note – to protest the company's recent changes to the detailed tracking system for one's vehicle. Just how detailed? According to ...
OnStar. (CBS) - If you drive a car with an OnStar system, you may be subjected to being tracked even if you cancel the service. According to the New York Times, OnStar notified customers of changes in the company's policies. Two things of note are ...
Ford, which competes against OnStar with its Sync service, also recently announced the capability to allow users to call its Customer Service centers from within the vehicle to inquire about business addresses and phone numbers. ...
Cars fitted with OnStar's technology will be tracked even if the owners don't sign up to the service, in a change to the company's policy that will kick in come December. OnStar is a service offered by General Motors USA, which inserts a mobile phone ...
In-person customer support, 24 hours a day, 7 days a week. Rollx was founded nearly 40 years ago, and is now a recognized leader in the manufacture and sale of new and used wheelchair accessible vans. For more information on the new availability of ...
The General Manager of Shanghai OnStar spoke about the new call center saying, “OnStar advocates the highest quality of Customer Service for our customers' safety, security, and peace of mind.” OnStar now has six call centers located across the globe. ...
“OnStar advocates the highest quality of Customer Service for our customers' safety, security, and peace of mind,” said Jon Hyde, general manager of Shanghai OnStar, “The Xiamen call center embodies this concept, and will – together with the Shanghai ...
Nuance Logo Nuance Communications has enhanced the OnStar RemoteLink app for iPhone by adding the facility of voice recognition for navigation. This feature of the app is powered by Dragon from Nuance. Apart from allowing access to up-to-date ...
For example, if you crash, sensors wirelessly alert a 24-hour call center staffed by 2000 OnStar operators. They immediately talk to you over the built-in speaker. If you don't respond, or if you say something like, “My legs are broken in six places,” ...
Compatible with more than 75 vehicle models. Looks like a standard rearview mirror. Accurate navigation with loud, clear voice prompts. Two hands-free-calling options. eNav lets you pre-plan routes on a PC and send them to your car before you travel.
Not only are our cell phones getting smarter; our cars are, too. Ford announced today that it's adding a live operator service to its voice-controlled Ford Sync system. The key to Sync, Ford's Microsoft-powered driver-interface system, is voice control ...
Because of its growing popularity, we are installing a second Customer Service Center.” ShanghaiOnStar's Customer Service Centercurrently provides services to over 300000 registered users across China. In May, for example, ShanghaiOnStar set a new ...
Once the OnStar Data Center receives the call, it routes it to the appropriate OnStar call center and Advisor Group. The OnStar call centers — located in 1) Warren, Michigan, 2) Charlotte, North Carolina, 3) Oshawa, Ontario — then answer a phone call ...
By THE WASHINGTON TIMES When people call a company's customer support line, the response is typically an automated recording. At OnStar, a human advisor is mere seconds away with the simple push of a button. OnStar's industry-leading Customer Service ...
Onstar is ready to to bring its helpful technology to the masses. It's no longer required that you own a General Motors vehicle to take advantage of the Onstar services. Starting this summer, you will be able to head into your local Best Buy, hand over ...
