Posted by Anonymous
Cancel my on star out of country for 6 months car in storage ty.
Can't call. Can email or messenger only cancel immediately and refund this months payment ty I'm in the Philippines for 6 months very difficult to contact you
OnStar customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from OnStar.
02
Feb
18
Sep
Posted by Rodney ( but it was a phone cont
I called OnStar fully intending to cancel my service that I was paying for, but not using because I did not know I actually had it.(Totally my fault that I had not checked my monthly credit card statement)Rodney could not have been a better person with whom to speak. By the time we ended our call, I not only did not cancel, but I upgraded. He did not pressure me in any way at all; he explained what I could get , not only for myself, but for my family members. He deserves a huge shout-out! Please share this with him, his supervisor - everyone! Also, however you handle this, please recognize his outstanding performance supporting yur company.
25
Aug
27
Oct
19
Aug
Posted by Muss28
I've just survived the worse experience with Onstar. We left Libertyville Illinois With our destination New Freedom Pennsylvania, our home. With usual stops 12 hours. Our's took 14 because we were routed incorrectly. It took us correctly to Pittsburgh, we did a rest stop in Monroeville switched drivers. My husband said they want us to take 79, I told him trust Onstar, there maybe a problem with 76. I called to check and was told the fastest route is automatic in system. When we realized we were in West Virginia I knew there was a problem. Not only was it lengthy, it was a pot hole nightmare. I'll have my vehicle checked this week for damage. I was hungup by one operator, given shady excuses for error. Satellite problem, vehicle software needed updating, I finally spoke with a supervisor who apologized and said would comp next month fee. I'm still wondering if Onstar is the service I'll continue.
07
Aug
Posted by Marie Jones
For 13 years I have had On Star. I am 72 yrs old and still travel, as well as use it to find local places. However, my services were recently disconnected. No bill was sent to me. Name on account is Linda Kemp-Porter. Vehicle is a 2014 GMC ACADIA. WOULD appreciate if I could be told why I was never notified. What us the cost for reinstating services. After 7 months of being displayed due to Hurricane Harvey, I have finally found a place to live.
31
Jul
22
Jun
17
Jun
07
Jun
Posted by Anonymous
I have been with On Star for about 10 years. I have never had any issues with them. I have been on the road by myself for long as well as short trips. I never felt alone. It's great knowing that they are always there at your service. It's as easy as pushing the button. The people have always been very nice. They have helped me with directions many times and have always got me right where I needed to be. I truly believe that any woman who drives to work everyday or is in there vehicle allot should have this service. So ladies do yourself a favor and have it put on your car.
29
May
17
May
09
May
28
Apr
07
Apr
Posted by Inaccurate
Last several times we've asked for driving directions we have been given routes that troop us on state roads (from Napierville, I'll to St Louis, another route from Lemay Ferry,Mo to a address downtown St. Louis took us all through the city instead of interstate which would have been more direct and faster. These are just a couple of examples. Very disappointed. Google Map on my phone has been more reliable. Not sure we will keep OnStar on our two GM vehicles.
15
Mar
30
Jan
Posted by Anonymous
I've been trying to connect to OnStar for over a week. Every single time I call I get the same run around, this will work this time'. When I called and tried to reach to tech department he would not transfer me because he was sure I was connected already. It's been over a week and still nothing.
29
Dec
Posted by Anonymous
We have been trying to contact you for days and all we get is a recording. I have heard this so much that I could quote it.
I am flustered from all of this.
It makes us want to quit your paper
I suppose I will try one more time on Jan 2 and if it is the same old routine we will quit the paper!
If you decide to finally call mMr Warren please wait until the afternoon as he does not hear. Someone will be there in the afternoons. Now he was a World War 2 vet and does like your paper but as you can hopefully appreciate his limited budget he cannot afford 53 a month. It is a shame to take it away from him but he will have no choice.
Thank you.
25
Dec
26
Apr
28
Nov
Posted by JCS
Absolutely terrible. It's clear that my account has been corrupted so I can't load any pages or details. The phone app can't retrieve any data. Customer service doesn't understand this and has no path to solve this. They actually are guessing that it will resolve itself. I've really just given up on the service altogether as I've wasted hours upon hours trying to get into my account and don't have time for this.
FWIW: I work partly as a software developer. I know exactly how to click on a link. The site is simply broken if you have a corrupt account.
22
Oct
Posted by Anonymous
Our experence with On-Star since purchasing our new vehicle, to say the least has been embarrassing, dangerous, disappointing, and downright not worthy of our very hard earned money. We have had nothing but problems with On-star working properly in our new vehicle. When we attempt to find a resolve On-Star either tells us their IT department is not there to assists, or they blame our problems on GMC. GMC says it is On-Star's responsibility to resolve the issues. With yet one more extremely frustrating day with On-Star we are discussing bailing out of our GMC vehicle and/or giving up our On-Star service in our vehicles. Quite frankly we are safer to run a Google search on our phone (which is the advise or all of our friends who have witnessed the danger of On-Stars direction where we have been forced to retreat to Google searches to bail us out of mis-directions from On-site that have placed us in dangerous situations). We are officially the joke of our friends and family who witness this mess and realize how stupid we are to continue to spend this kind of money for something that is worthless, and on several occasions, has placed us in danger. Even our adult children have witnessed the extreme mis-directions from On-Star and they are concerned too that we are paying for a service that places their elderly parents in danger. Based on the craziness of places On-Star has placed us and so far off-course from reality, we can only discern what could possibly be happening. Thoughts of: is the map On-Star looking at upside down? Is there a serious mechanical issue with our vehicle no one wants to address?
07
Oct
30
Sep
Posted by Anonymous
Hello My name is Helen Kee. I want to ask if you could turn off my onstar for a couple month. Ill start by my onstar when I get my financial fix it Right now Im kind of in the hardship situation. Please don't take my direct payment from my checking account. Ill start it back up or call back in couple monthe. Please email me at this Thank you, very much.
11
Sep
Posted by Karekkaa872
Today I went to visit my granddaughters & OnStar led me to two different areas which were incorrect. I called them & the woman was very nice & did try again, however, I was led once again to a different street. I ended up calling granddaughters & getting directions from them which was confusing in itself. Also this week I asked OnStar for directions to Rockford, MI & got lost again. OnStar kept telling me to make a U-turn and then another U-turn. I'm now getting concerned that OnStar is having much difficulty & this is a worry for me. Tks & I await your reply.
