Oakley customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Oakley.

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22
Mar

Posted by Mike


on 3/22/19 at 11:42AM

Waited on hold for 15 minutes because my 150.00$$$ sunglasses did not come with what I was supposed to get they say they were going to send me the black drawstring bag used to store them an wipe them since it was not in store with what I purchased after they said they were going to then turned around and want 28.00 for the crap I didnt recieve then I tell them nope bull they try to say they will give me a 10% discount but nope I will buy something from Walmart or better yet start buying ray bans instead of Oakleys I guess instead of spending 130.00 or more yearly on Oakley�s figures they would try to help out there customers but oh well there lost especially for a 50 cent drawstring bag

01
Aug

Posted by Anonymous


on 8/1/17 at 5:36PM

My fiancé bought me a pair of Oakleys for Christmas. They were almost 200.00, and now less then a year later I needed them to glue back a rubber piece and they said they don't offer that service, but could give me a new pair for 25% off. I put my sunglasses in a case when I am not wearing them, so I have taken all the preventive measures and now they won't fix them when they are less then a year old. Horrible customer service for such an expensive pair of sunglasses. You have officially lost me as a customer. I didn't even need anything replaced and that's obviously too difficult for your store to handle. What a waste of money your sunglasses are. To anyone that hopes to get great customer service this not the company. Look elsewhere!!

16
May

Posted by Anonymous


on 5/16/17 at 12:23PM

I finally gave up after being on hold for customer service for 22 minutes. My reference number is 141572646. I was promised a replacement frame for my polarized M-frame Oakley sunglasses TWO MONTHS ago. All calls to the Lenscrafters store where I left the item have been the same, the frame is on 'backorder', with no timeframe for arrival.
This is unacceptable. I was promised a replacement for my broken glasses, please either fulfill your promise or send me a new pair of sunglasses.
I'm not impressed with your business model. Please rectify this situation immediately. I paid over $200 for these glasses and would greatly appreciate it if you would fix them, as you promised. Very Truly Yours, Bobby van Deusen 850-261-5025 [email protected]

01
Mar

Posted by Anonymous


on 3/1/17 at 5:20PM

Horrible customer service. On January 11, 2017, I order a part for my Oakley frames, and on February 2, 2017, I placed a follow-up phone call to check the status of the part. During the phone the call I was informed the part was not available, but I should have the part by February 11. However, I still have not received the part. I called customer service today to follow up on the part and I was put on hold for over an hour. Now, customer service has no record of my ordering of the part.

27
Feb

Posted by Anonymous


on 2/27/17 at 5:04PM

I have waited and waited on phone for customer service and have not yet gotten to talk to anyone. I have the old M Frame sunglasses and I can't get any accessories for it. I been told those sunglasses are discontinued. So what am I suppose to do now?

17
Jan

Posted by Anonymous


on 1/17/17 at 4:21PM

My purchase with Oakley which started on Nov 25, 2016 and finally resolved on Jan 13, 2017 has been by far the worst purchase and experience I have had purchasing a product. Long story short purchased a custom pair of glasses and paid extra for etching. Received the glasses and etching was extremely poor quality. Spoke to customer service and was advised I could return them for a refund. Ordered a new pair of glasses without etching and was told they would be expedited because we needed them by a certain date and it was Oakley's fault that the originals were not done properly. Oakley made to many charges against my account and overdrew the account. Was advised they would credit that overdrawn amount (which took 34 days but Oakley only likes to count business days so therefore it took 22 business days). We did not receive the glasses for the date we needed them by and there had been more phone calls than I can count checking on the status of the order and even offering to pay for overnight shipping myself of which I was told they could not do. As for the refund of the original pair of glasses it took 35 days (that's 25 business days) to receive it!
It shouldn't take 45 days to complete a transaction.I will NEVER recommend Oakley and will go out of my way to discourage anyone from buying their product.

05
Jan

Posted by Mopat


on 1/5/17 at 12:27PM

I purchased a pair of Oakley "Nine to Five"
OX1127-0152 Black Tortoise from LensCrafters in Newingrton NH. The arm on the left side of the glasses became detached from the frames. I paid for new frames. It just happened again with my new pair!!! I understand this style is being phased out. Was there something wrong with the manufacturing of theses particular frames?

30
Jun

Posted by Anonymous


on 6/30/16 at 5:52PM

They never sent me a discount for a pair of discontinued glasses

27
Aug

Posted by Tanaka


on 8/27/15 at 4:49AM

I got a pair of oakley Deviation sunglasses in Brazil and after 6 month the frame just broke on the right side. I send to Luxottica (rep of Oakley in Brazil) and they told me that it was my fault that the fram broke. After I receive my sunglasses again I realized that the customer care of oakley check the left side which is the wrong side that I had problem with the frame misalign and warped. I was a fan of oakley's sunglasses but after this no more.

21
Dec

Posted by Anonymous


on 12/21/14 at 5:02PM

Got a pair of Oakley polarize sunglasses about 2 years ago. Sent it in for lense relacement 8 months after, due to the coating on the lense, which kept peeling off on the front portion of one lense.
Recently, noticed both lenses are gradually peeling off on the back portion. Took really good care of them, kept them out of the sun etc. Really like these sunglasses. However, I will never ever, purchase another pair of Oakley sun glasses. I encouraged my family to do the same.
I think your glasses are over priced, and of poor quality.

27
Aug

Posted by Anonymous


on 8/27/14 at 12:47PM

A gentleman named Dakota was unbelievably helpful. I didn't even call the right department, and I don't think he had a clue what I was calling about, but he got me to the correct department and couldn't have been more gracious.

10
Jun

Posted by Anonymous


on 6/10/14 at 4:19PM

your employee Omid was very helpful I would recommend to my friends that they talk to him if they ever have a problem or need help thanks for your help today

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