NASDAQ:GOOG: Google Focusing More On Android, Less on Nexus One
They learned that they just cannot handle, and did not foresee perhaps, the customer support demand that was going to be required of them upon the Nexus One ...
Find the latest Nexus One news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
They learned that they just cannot handle, and did not foresee perhaps, the customer support demand that was going to be required of them upon the Nexus One ...
I want more choice, better Customer Service, and fewer strings attached. So far, however, Google hasn't figured out how to make anything but the tiniest of ...
And they want in-store customer support for these devices. “Fundamentally, Google's contention that mobile phones will increasingly be purchased more like ...
Vodafone will also provide technical support for the phone directly; a number of American users had expressed dissatisfaction with Google's support. Sales of the Nexus One have not matched those of the Apple iPhone or the Motorola Droid in America, and ...
So Verizon has absolutely no interest in bringing on the Nexus One phone, and then instantly jamming up their Customer Service lines with Nexus One ...
Initially limited to T-Mobile USA, now also on AT&T, the Nexus One runs the bare Android 2.1 OS, and while it's a more attractive, usable proposition than earlier iterations of the platform, it's still nowhere near as intuitive out of the box as Sense ...
Therefore, yes, acquisition, Customer Service and support has to significantly improve before the Nexus One can be taken seriously as a viable enterprise ...
Here's hoping Google continues to increase their customer support quality and are cooking a nice update to dissolve all – or at least most – of these issues ...
Despite Customer Service problems and sluggish sales, Peter Chou says his company's Android phone has done well. LAS VEGAS -- The launch of Google's Nexus ...
These were caused primarily by Google's inexperience with Customer Service and spotty 3G connectivity with T-Mobile's network, the only one offering the ...
The device's slow sales can be attributed to a lack advertising, Customer Service woes and pricing structure. The device costs $529 unlocked. ...
Sprint may be losing customers, but it's not because of bad Customer Service or lack of cool phones. In fact, the Google Nexus One, a flagship Android phone ...
Early on, 3G connectivity issues and poor customer support were major complaints of users and admitted as a weakness by Google. The search giant has since ...
The Nexus One was launched amidst major hype – it made national TV news in the USA and elsewhere and, for a few weeks at least, was the hottest gadget on the planet. There's no doubt that the public wants it. Our guide to buying the Nexus One from the ...
Of course, Google haven't helped themselves by making the Nexus One an online-only device, rather than pushing it into retail stores as with the iPhone and DROID, and nor will its T-Mobile USA-only official carrier support have helped it much. Still ...
4 Billionaires Say: Something Big Coming Soon in U.S.A ... Google's decision to sell it solely through its website immediately came in for criticism as buyers struggled to get help with technical problems, and Google, which has traditionally relied on ...
The Nexus One has had it's fair share of problems, from Customer Service woes to hardware issues to cut sales forcasts; it seems that this delay is just par ...
The Nexus One which is sold exclusively on T-Mobile USA now might see a price drop . So you might considering putting your Nexus One purchase on hold to save some dollars. And the report also expects the HTC HD Mini which runs on Windows Mobile ...
No matter how good they are with Customer Service. Again, this is just a rumor at the moment, and for all we know the fulled-fledged N1 could actually come ...
He's been on the phone with T-Mobile who said “Everything is fine sir” and passed him on to Google technical support. Google technical support proceeded to ...
Goldman is cutting their estimates from 3.5 million handsets to just 1 million by years end due to “limited marketing and Customer Service challenges. ...
And then there was the Customer Service--or lack of it. Goldman Sachs indulged in a bit of stern finger-wagging in its forecast note. ...
Initial data-points were disappointing, possibly due to limited marketing and Customer Service challenges. Flurry estimated (based on mobile traffic) that ...
The folks at a game development company Distinctive Developments have posted a cool video comparison of the Nexus One and iPhone 3GS. In the video they compare the 3D performance (GPU -Graphics Processing Unit) of the two phones. They render ...
We were told to contact the call center if we wanted more specifics. So, Nexus One owners, have you encountered something similar?
"We're as mystified as you are," said a representative from HTC technical support. HTC went on to suggest that cracked screens can be caused by putting the ...
As someone who worked tech support for a few years and has blamed many a weird problem on the technical equivalents of pixies and boogie men, ...
At MWC 2010, we got a chance to play with the Google Nexus One built by HTC . The phone is powered by a 1 Ghz Snapdragon processor which means that the phone is fast and snappy. It runs on the latest version of the Android (2.1 Eclair) Operating ...
The customer support was also handled in a new fashion, with fragmented support for the Nexus One depending on the type of support the customer needs; ...
Hype about the phone was quickly overshadowed by a series of reports about connectivity snafus, customer-service shortcomings and high fees. ...
The Nexus One has had relatively poor sales so far because there have been connection bugs, poor customer support and T-Mobile (NYSE: DT) is the smallest US ...
Users reporting the issue to Google (NSDQ: GOOG)'s customer support have been given a new voicemail number, which does not fix the problem, but gives them ...
Also, when some buyers had technical issues with the device's 3G reception, Google only offered technical support via forums, message boards, and FAQ's. ...
... adopters flooded Google's online tech support forums with complaints about connectivity problems, slow download speeds and lacking Customer Service. ...
Of course if you are still experiencing 3G connectivity issues concerning your Nexus One we would like to remind you that you now have a tech support line ...
A week after Google published an ad for a Phone Support Manager that hinted at Google potentially working on a call center-type technical support option for ...
Google had been referring tech support calls to either T-Mobile or HTC, which manufactures the handsets, and users have complained about the confusing ...
You can now inquire about that status of your order at +1-888-48-NEXUS (63987) between the hours of 7 am and 10 pm, Eastern Standard Time. technical support ...
Google is taking steps to address customer support problems that cropped up soon after the release of its Nexus One, a phone that Google currently only sells online. On Feb. 8, Google began providing phone ... Until recently, customers who had problems ...
Basterà dunque comporre il numero 888 48NEXUS (in numeri, 63987) per ottenere l'assistenza di un help desk telefonico. Certamente, un modo per mettere fine al caos che si era creato tra utenti disorientati: rivolgersi al maker HTC in caso di problemi ...
The biggest complaint about the Nexus One at launch was the lack of customer support from Google. Google has been known for their ... For technical support, repairs, and returns, users will need to call HTC's customer care. For service issues, users ...
Selling a $500 phone with pathetic Customer Service, sight unseen with 3G connectivity problems, with an ETF of $300+$200 is ridiculous. ... A $500 phone in USA is a bigger ask because operators charge a hell of a lot more for simple voice and data.
Perhaps more importantly, the early hype around the Nexus was quickly overshadowed by a series of reports about connectivity snafus, Customer Service ...
"I just got off the phone with T-Mobile who transferred me over to HTC technical support because I was not receiving data on my phone, opening the Android ...
Ever since the Google Nexus One debuted from T-Mobile USA users of this Android-based smartphone have been reporting problems with connecting to 3G. The companies responsible for this device say they are close to releasing a software update that ...
I am not going to try and compare one network's performance, in terms of speed and customer support etc, against another. I will leave that to the user to ...
I think that Google may be well ahead of their time in online only sales and distribution but leading the way in this area has led to some difficulties because there's no phone number for customers to call for technical support, just an online help ...
Mr. GALLAGA: Well, the phone itself has gotten pretty good reviews, but there have been some problems, most importantly with customer support. Google is not a hardware company. Theyre not used to fielding calls on things that dont work hardware-wise.
... this is what they meant with “baby steps”, they need to get the store up and running and test everything out first (customer support). ...
Moreover, Nexus One is also drawing a growing number of complaints ranging from poor customer support to 3G connectivity problems. ...