Read the reviews below to see the experience other people have had when dealing with customer service from Mozilla.
Have not been able to get any emails to my "inbox" for 3 days. I get prompts for incoming mail but nothing ever shows up in the "inbox". I'm sure It is my fault but I can't get it to work. I know I've done something. Please help put it back together.
Thornton
less than helpful.. I was treated rudely to the point of tears. I could not understand him very well. I requested to speak with another agent and he refused. I asked several more times and eventually he hung up on me. I called back and reached him again. At this point I was so frustrated with him interrupting me and over talking me . I asked him several times for another phone number where a superior could be reached, once again his answer was no. John told me he was the only one who could help me. My husband asked him why we couldn't speak to his supervisor and he told us there was not one. Eventually after much arguing over him refusing to let me speak to anyone I finally did speak to another person., not sure if they were a supervisor or not. This 2 hour ordeal left me totally frustrated . Worst customer service ever.
Dear Folks.
I really don't care what you have going on! I do know this, I do not want a "SEARCH HOMEPAGE", I selected Google to be my default page and who in the HECK is changing it? If I have to delete Firefox again I will, for I believe Firefox is supporting this change and tomorrow morning I will select "GOOGLE" again as my homepage. If it changes again I put Firefox down the crapper hole again and it will stay there.
I recently became a Mozilla Firefox user. VERY recently. Still, I am being asked to update, since I have a 2010 version. In trying to update, process is unsuccessful. I never had this problem with previous provider. What's so difficult in updating? WHY did I have to update, no sooner than I had uploaded as a new customer?
I have received no help from Mozilla. I did not even receive the reset password link. Mozilla Firefox freezes at least once a day. It no longer takes me directly to Yahoo. I have used Mozilla Firefox for more than five years, and I've never had any problems until I downloaded Microsoft 10. Mozilla is driving me crazy, and I will have to switch. Does anyone have a recommendation? Thanks.
I have for a long time be a user of firefox and love how it worked. I have recently have had nothing but issues with it crashing/freezing. Now they have completely blocked java, and now nearly every site i use daily are now unusable. Firefox is loose loyal members for the stupid idea of "protecting" their users by blanket blocking java instead of allowing their users to chose if they want it active or not.
I have used Firefox for a couple years now. Recently it is freezing very very quickly just using basic email tab open and no others. I go through the blogs and have tried removing add ons and everything else with no luck. FIREFOX HAS NO TECHNICAL SUPPORT so that tells me how little they care about the user and customer. I cannot use it any longer unless they are willing to help my issue and care.
Dear Firefox! I will NEVER, EVER use your browser and further more, I will NEVER suggest your service to anyone! I had your Firefox, 6 months ago when opening it one day a new Facebook ad on occupied my whole screen with no way to click out of it unless you downloaded it. I had to shut my computer down and make serveral attempts until I could eventually trash Firefox out of my applications.
Tonight, wanting to use Firefox again, I downloaded and voila, not only the whole page Facebook download was staring at me but a Google Ad program came up with no way for either to say, "No thank you" or "Later, not now" just a choking ad program that would not let me get on with using the browser, uh...my original reason for downloading Firefox.
Really, Firefox? This is what you do? You are on MY AD's Top ten List, announcing to everyone how " not simple" and "easy to use" Firefox is!
Ist time shame on you, second time shame on me...and never ever again!
You're the worst! I should have downloaded you, and bingo, those ad's should have never been there choking the page. I should have been ushered to customizing my Firefox immediately, not choking crap about FACEBOOK and GOOGLE AD service.
William Mayo On a MISSION!
By the way, I know a FREAKIN' box in the upper left hand corner of my page with an X in it to click---to get out of a page! There were none! Anywhere! Obviously, the message, download this crap and then you can move on. You're just like everyone else in business who manipulates and holds hostage prospective users...this should have been way easier!
William Mayo
I have not been able to see my contact information using Mozilla Firefox when I go to my outlook.com account. I can see them only using internet explorer or google chrom.
I came to work and even used work pcs to to this , same story.this got tested with 2 other fresh pc windows 7 and fresh mozilla Firefox installations, no virus or spywares in all 5 systems. Is there a new Firefox update that causing this issue.I want to be able to see my people contact information when I log to my msn account.Only with your browsers I can not anymore.
When I open Mozilla Firefox, the first thing I get is a screenwide add from WINDOWS 10 PC REPAIR. I don't see anyway, how to get rid of this, meaning that this add won't appear again, when I open Mozilla Firefox. What to do? In meanwhile I stop to use Mozilla Firefox and use GOOGLE instead, which doesn't have this nuisance.
I have advocated Firefox for many years. However, I can't do that now. Firefox was very fast, a lot more so than Internet Explorer. I'm finding out that Google Chrome seems to run much better than Firefox. It's disappointing really. When I use Firefox and try to load my Yahoo mail, it seems like the browser stops.....actually hangs up and I can't do anything. It appears to be when it is loading, or trying to load, s.ming.yahoo....I believe that's correct. I would really like to start using Firefox again. Thanks for reading.
I am trying to find out how to get "coudn't load XPCOM" off my PC now. How do you get on Firefox to fix anything as per certain diretions, if you cannot acccess the site due to the problem. Also, its states that I obtained firefox with 82Mg on Jan 21 2015 whereby I have been useing this for while now. I am also having zero success in removing this program. It will not react to normal removal controls.
