Medicare customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Medicare.

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10
Jan

Posted by Anonymous


on 1/10/14 at 5:30PM

What's the point of having it? I pay for it each month, but it does nothing for me in return. Where is all of that money going? Somebody knows, but they won't tell. To pay all of those employees who keep the machine running! So long that there is nothing but collections, all is well. and after fleecing me every month, they don't even pay for the full bill. And, there isn't a add on policy that will, without costing you the same or more. Health care in America is bad for your Health! I live in a Crisis mode every day wondering where all of the money is going to come from to pay my bills this month. I try to live off what little Social Insecurity I get each month, less what the Revenue Dept. steals from me to give to the VA, but it ends up $400.00 short one month, then double the next. I am short over $9,000.00 to pay my bills this month, but I can't get any government help because I "Earn" too much! I Paid for the SS Money, I am not employed by them to earn it back! Why does this government call SS "INCOME" when it's not, it's "REIMBURSEMENT" for all that was previously paid into the system.
This government it broken, and there is nothing looking better for it in the next millennium.

01
Oct

Posted by CP


on 10/1/13 at 9:57AM

I recieve Medicare due to disability. I have never had a problem getting through, I call after 6pm and no waiting.
Out of probably 14 people I have spoken with whenever I needed to call over the last few years, all have been polite and helpful except 1 I remember well. She didn't seem to know any answers and did not suggest I speak with another dept.. I was poilite, hung up called back and got someone who answed my question. I have been fortunate it looks like, after reading other comments here.

01
Jan

Posted by Anonymous


on 1/1/13 at 9:42PM

this may sound totally strange or far fetched but i know from personal experience late night works perfect and they are patient and real sweet even

28
Nov

Posted by Anonymous


on 11/28/12 at 9:11AM

I work in a providers office...I HATE calling medicare...the reps are soooo unsupportive, they never help stating they cannot give us information. Well then whats the point? If I am a provider and I have questions as to how Medicare processed our claims but I cant get info?? what kind of crap is that?? Medicare is bullsh**.

01
Nov

Posted by brend


on 11/1/12 at 7:45PM

Honest to God, there is NOTHING worse than having to call Medicare. When you do FINALLY get a live person, they have to transfer you. the next person can't hear you and hangs up. Then you spend another 30 minutes trying to get someone on the phone.
Their mail is the same. When they request something of you, you NEVER EVER get a phone number other than the 1-800 phone number to call for questions.
If there was a way I could get medical insurance without having to go through them, it'd sure please me to no end.

I've been trying to get one claim settled for 9 months. They said the physician was responsible for the bill. I've paid the bill. I got the stuff requested to the department I was told to send it to. Now they send it back to me telling me I have to send in a claim for it. The doctor sent in a claim 9 months ago.

I've had insurance all my life, and honestly, I've never experienced worse customer service anywhere than I have with Medicare.

21
Sep

Posted by Anonymous


on 9/21/12 at 9:44AM

I just had to call medicare Customer Service concerning my elderly Father and Alex Martinez was very courteous and helpful.

Brent

16
Aug

Posted by Anonymous


on 8/16/12 at 9:00AM

I just had one of the most pleasant customer service moment with Tiara, thank you so much for you courteous ,and pleasant attitude.
Edwina

27
Jul

Posted by PacWoman92


on 7/27/12 at 5:53PM

I work personally for medicare. Quick tip, when you call press "0" to get straight to a person. If your question is refereed to Social Security, press "0 0" when you call Social Security directly. Also, if you are a provider, if you call medicare all you will do is get refereed to the "provider line," which you, as a medicare provider, should know the phone number to. We, as customer service representatives are not actually allowed to give a provider information. Also, if you are wanting to know if a specific operation or procedure is covered, you need to get your Dr. to call the provider line, because we can only give general information. I hope I've helped save a few people time :) Have a great day, hope your questions are resolved!

15
Mar

Posted by Anonymous


on 3/15/12 at 1:17PM

THIS PHONE NUMBER IS ALWAYS BUSY-AS A HEALTH CARE PROVIDER I DO HAVE A QUESTION REGARDING FREQUENCY OF TEST BEING ORDERED

20
Jul

Posted by Anonymous


on 7/20/11 at 6:09AM

"Service?" is impossible when there is a coverage problem because the "live" person has no resource to reach other departments except through electronic means and has no access to other telephone numbers, so they say!

08
Jul

Posted by M.B.


on 7/8/10 at 2:52PM

Mr. Cunningham was very polite. helpful, and thorough. More work to be done, as mystery (mistake) is still not solved. Still. thank you very much. M.B.

19
Apr

Posted by Anonymous


on 4/19/09 at 9:07AM

Thank you for being so helpful and easy to work with.

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