Posted by Tia
I cannot access my account I joined last night
Match.com customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Match.com.
08
Dec
19
Nov
Posted by Anonymous
On November 15, I called Match.com customer service to cancel a subscription initiated in error on November 12, 2017. I spoke to your agent Jacob Henry. We spent an hour on the phone while he attempted to refund $107.94. In that time he accessed my computer. His actions initiated alerts for unauthorized charges and activities from most of my on-line accounts including Amazon, American Express, USAA, PayPal and Bank of America, There is no indication of a refund and I have either been restricted from these accounts or have had to file disputes of charges. Poor training or fraud?
When I called back for an explanation, no one could find any record of Jacob Henry or provide a supervisor's name to discuss this issue. If your company has a reasonable explanation for my experience, I am eager to hear it before I speak with the proper legal authorities and the BBB.
Thank you for your attention to this matter.
18
Nov
17
Nov
Posted by Barbara
I think is you people who need more support to resolve things, I want to know why is my account says block by you people and that resolution support don't exist it just shows comment.im tired of all your people unprofessional support. And your customer service should be provided 24 hours everyday cause the reason there's so many complaints is because no one can ever talk to anyone in the customer service field
10
Nov
Posted by sweetness
I have been a victum of a SCAMMER..
This is the second time on your online dating site...Match.com
Im EXTREMELY disappointed and very angry...with your services.
I have all contact info on the predator..im going to file a big time complaint against your business.
And im also DEMANDING A FULL REFUND.
I have been a subscriber for 2yrs now...and frankly its very dangerous to be on your site.
I WILL TELL EVERYONE I KNOW AND COME ACROSS NOT TO EVER SIGN UP WITH YOUR
COMPANY..IM ALSO GOING TO CALL THE BETTER BUSINESS BUREAU TO MAKE A REPORT AGAINST YOU MATCH.COM
SO I EXPECT A QUICK RESPONSE TO MY CONCERNS..
06
Jul
11
Apr
Posted by kimim13
I tried the free three month trial and was charged 89.95. I called and finally spoke to someone and did get a refund of half that amount and closed the account with two different people. Now here again after CLOSING the account my bank statement shows that I have been charged again $158.92 for three transactions.I received no product other the first shipment. I CAN NOT UNDERSTAND THESE PEOPLE WHEN I TALK TO THEM.
17
Mar
Posted by I love me
My name is Gail stiger and I wanted to try a one month subscription..there was no luck during my first month so I want to discontinue my subscription..money has been retrieved out of my account twice and I don't want a third try.thank you for the help and please don't take anymore money out of my account
24
Feb
Posted by freebird88!
I signed up for a membership and my checking account was debited to you for $44.20 on February 14. However when I try to use site I am told my account is resigned.Can you explain to me what's going on. And if I can't use the site I expect to have my checking account reimbursed.It also will not let me message because it says I don't have photo but if you look at my profile you see my photo.
23
Feb
12
Feb
06
Feb
06
Feb
Posted by miledy martinez
It is important that I sent you an e-mail that I received from you, to contact a signer by an email, and I am talking to this sr. Very mysterious, he sent me photos, but, I must forward it to you to check its veracity, as very mysterious this mr.
I want to resend the mail.to which mail can I renew it?
Thank you. Altamia1.
02
Feb
Posted by Crow foot
Iam very disappointed every time I get a like or favorite when I click on see who it is I'm automatically sent to the sign up page. I have missed several contacts due to this. I have already called customer service twice. I have only been a member for a week. This needs to be fixed asap
29
Jan
Posted by Anonymous
UNBELIEVABLE!! I'm sooo disappointed with this companies LACK of caring, concern for the safety of the members. How do I know? I've been hacked at least 3 times in 1 year. I'm cool with that.
I've clicked on NO strange links or spoken to any weirdos. I was hacked last night and I have a ton of emails from many men (they were approached by the SECURITY BREACHER) asking for information (looked like it was from me).
I immediately contacted the company, who is closed. They do NOT have a 24/7 access number for these cases.
1. What about my credit card info? Every company has 24/7 access available to prevent FIRES.
2. The men who received messages from me? Some of them are answering (it goes to my email) and they are unaware it is not me. Again, nobody's in the office to protect the end user. Really? Really? They're making a fortune. Have a "safety" measure in place to protect and support any breaches.
3. Since I've written 5 messages to the company and they aren't available, I'm writing reviews and complaints. I'm going to definitely reach out to governing bodies who will help ALL companies like this to value their clients and protect them
This could be a great service but they're being very irresponsible not having a department ready to go ....
23
Jan
15
Jan
15
Jan
14
Jan
12
Jan
08
Jan
03
Jan
03
Jan
Posted by Laura Garnett Sumner
I cancelled my membership on July 4, 2016. I have never received my refund and now I'm being charged again when I don't want your service. Your bozo of a representative that I spoke to on July 4th obviously did not do his job. I'm demanding a full refund from July and the charge to my Capital One account to be processed immediately.
