Malaysia Airlines customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Malaysia Airlines.

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Viewing Malaysia Airlines customer service reviews 1 - 25 out of 170
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11
Mar

Posted by Anonymous


on 3/11/20 at 1:24AM

I've written to [email protected] so many times concerning my lost luggage, but everytime, I received a message mail did not received.
I took a flight from shanghai pudong to KLIA on feb 11th on flight MH 387. Checked in 2 luggage' and only received 1 at KLIA. Reported, but the lady at the counter requested me to write In officially. However,, Malaysia airlines failed to received my mail.
Please let me know whom I can reach to trace my baggage and the email address.
Thank you.

TK Tan

31
Oct

Posted by Julie


on 10/31/17 at 11:34PM

Reference confirmed booking
11868087 London to Singapore 4/11/17 at 10:00 am MH3 Departing and arrival Singapore 5/11/17 at 10:20am
Question: I like to add on my luggage allowance at present I have free included in of 30kg check in baggage and 7kg small hand carry
I like to add another 10kg or your minimum been away touring for 6wks and have extra baggage
Kindly let me know whats the process
By the way this is my reference the webjet gave me since they are your sales office: QJ9DFU
My email to reach me please is
[email protected]
My name is Julie Abelardo Kassai
At present I am in Paris,France
Then tomorrow heading back to London to depart on the 4/11/17
Thank you
Will wait for your reply ASAP
KIND REGARDS

13
Mar

Posted by Anonymous


on 3/13/17 at 4:53PM

It has now been almost 1 year since I contacted you about an incorrect charge for excess baggage. In the past 12 months I have received NO response from you about this apart from a plethora of reference number in response to my initial email and subsequent enquiries.

30
Sep

Posted by ftanivill


on 9/30/16 at 8:17PM

To whom it may concern

I received an email from MAS informing us our flight details have been changed to a later time, however, upon ringing the customer service I was notified that the email was an error, and the time remains as the original booking.



My question is how could MAS send me a wrong email. I wish to be compensated on my grievousness and the amount of time I spend on my HP to inquire about my flight details. Despite, having a toll free 24 hours contact number MAS is not contactable. Neither the comment webpage works.



Would appreciate if MAS could contact me to compensate via my email at for the grievousness caused by you.







Regards .

02
Sep

Posted by Help me


on 9/2/16 at 11:45PM

Please help me out to change my detination right now I am in manila to go Mumbai but I need to go Chennai .how I can change my ticket even I am ready to pay penalty

30
Jul

Posted by Anonymous


on 7/30/16 at 3:52AM

The number to call from the uk is a premium rate number and long distance to Malaysia which is terribly expensive. The special assistance customer service number only operates Mon-Friday 9-5! How ridiculous when people are booking and traveling every day of the week and require assistance. Very poor communications from a One World Partner.

22
Jul

Posted by Anonymous


on 7/22/16 at 2:21AM

Actually wish to book 5 adult ticket with the promotion price, but initially Malaysia Airline booking website didn't show only 1 ticket can enjoy the promotion, so we though booking promotion ticket have to proceed one by one. But now end up with this mistaken due to your information not clear, we feel like being cheater and disappoint with Malaysia Airline service, I had call customer service, helpdesk inform there is no way to change destination or refund, what suck service!

10
Jul

Posted by Anonymous


on 7/10/16 at 8:59PM

Due to medical reasons was unable to fly back to London on scheduled date. Advised by customer service to write to reservations for re-booking flight which I did and after 7 days have not received any acknowledgement or response from Malaysian Airlines. Poor service. 3 urgent emails sent.No response.

30
Jun

Posted by Anonymous


on 6/30/16 at 3:16AM

I called MAB to confirm seats for my daughter's and three grandchildren's flight booking no.KWH9K. The lady allocated the seats from London to Kuala Lumpur but asked me to go online to book the seats from New York to London even though American Airlines has code sharing with MAB.
I didn't go online to book the seats but her seats were confirmed when she checked in. I think the lady who spoke to me must have done it online. If she did thank you very much for your kindness and humility

28
Jun

Posted by Anonymous


on 6/28/16 at 6:30AM

Flight time was 21:10 from Dhaka... Flight no MH113. The check in counter is still closed at 19:40. I'm stunned and extremely disappointed at the airlines service. It's worse than ever. Waiting here with my 1 year old child for last 1.5 hrs.... Ridiculous

14
Jun

Posted by madashell


on 6/14/16 at 6:34PM

Your service is so bad. No wonder you guys are going bankrupt. I wonder why you even have a customer service department.

06
Jun

Posted by Leo


on 6/6/16 at 4:55AM

This is really bad. I won't be flying with them again just because of the worse contact.

04
Jun

Posted by Shannon


on 6/4/16 at 10:54PM

Waited 55min on the phone n finally someone answered it then the operator just told me pls hold on and wanted to check my status then the line just cut off. Damn.. i need to queue up for another round again

04
Jun

Posted by Anonymous


on 6/4/16 at 3:43AM

Please answer the call when we call to the customer service. It is important. Waited and going through so many auto talking operators for almost half an hour and ntg after tht. Come on...plz update ur customer service.it's worse.

30
May

Posted by Anonymous


on 5/30/16 at 8:48AM

This service is totally rubbish. I think the whole airline needs avoid shake up. Won't be using them ever again.

30
May

Posted by Anonymous


on 5/30/16 at 2:08AM

Very bad service - no one answers phone. I need to get back to Sydney on family emergency & no one is able to assist me!
I will be complaining to IATA!!

29
May

Posted by Anonymous


on 5/29/16 at 5:24AM

I booked MAS for KL to YGN, booking reference number is W91MK. But i found out i am a lady , not a man but in booking is referred as Mr. How do I do, pls guide me how to solve this problem. Tq.

27
May

Posted by Kehoe


on 5/27/16 at 9:05AM

Hi I'm flying from London to kalalomur on the 4th of July my daughter sitting on top floor and I'm sitting on bottom. Would there be a possibility of getting a top set together as she is a minor please

23
May

Posted by Anonymous


on 5/23/16 at 9:09PM

Good morning, I had booked the flight on 30/6/2016 from kuching to kuala lumpur depart at 7.55 p.m. and reach at 9.35 p.m. .but I do not get my travel Itinerary receipt. How you please help me check . Maybe I had filled in wrong e-mail address. Thank you .

17
May

Posted by Anonymous


on 5/17/16 at 3:33AM

From the Dutch CAA NL;

Request for airline reaction on air passenger rights (EU261/2004)filed complaints:

ref. M16-0183 (flight disruption on 04/10/15) and M16-0463 (flight disruption on 01/09/15). Messages forwarded to address

09
May

Posted by jeya


on 5/9/16 at 4:12AM

I need to change my flight schedule can you pls guide

14
Apr

Posted by Anonymous


on 4/14/16 at 1:09AM

Dear Sir,
I wish to enquire about baggage check in.
I have a allowance of 30 kg check in and would like to know wheather check in golf equipment is allowed
Or any additional charges required.
Thank you.

07
Apr

Posted by Anonymous


on 4/7/16 at 11:37PM

Dear MAS Mgmt,
I,m stranded at Dhaka Bangladesh due to your flight MH113 schedule to depart yesterday 9.10am was delayed due to certain reason. Kindly prioritize me to be on the earliest flight available.
Your fast action and cooperation is highly demanded.
Frustrated Passenger
Yusni bin Mohd Sharif

03
Apr

Posted by Anonymous


on 4/3/16 at 8:03PM

have been trying for few days to book with yourselves but your website is showing that its pages are unsecure,guess you are just not interested in customers money?

20
Mar

Posted by jyn


on 3/20/16 at 2:46AM

Just came back from bangkok MH775 1900 19th March. From the moment boarded to flight,i didnt see any smile or welcome gesture from cabin crew. Served food in rude attitude, not a drink for children for Kids. I accidentally spilled milk and wet my hand when i pass the cup to cabin crew, i have to say sorry to her with her black face in return, the passenger behind me quickly pass me tissue instead of our Mas beautiful stewardess. I felt all of them hate kids so much, they wont smile to kids but warn parent if our kids fuss or wanted to see their seated different place.food quality is sucks.seriously, MAS cabin crew services is horrible.

Viewing Malaysia Airlines customer service reviews 1 - 25 out of 170
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