Mackie customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Mackie.

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25
Jan

Posted by Misanthrope


on 1/25/24 at 3:46PM

Mackie's Customer Support by phone has become absolutely god-awful! I've tried to reach someone there at ALL of their published telephone numbers, on multiple occasions, and I'm placed on-hold for 10-20 minutes, listening to a greeting stating that I'm #1 or #2 in-line for support, and then BAM, after waiting a half-hour for nothing, I'm told that no one is available and to leave a voicemail. Just lovely! Talk about "un"-professional clowns? It happened to us for 5 straight days, and no one ever returned our calls or voicemails. They've become a freaking joke! I will NEVER consider or buy another Mackie product, and I'll gladly share my views with countless others in the industry.

14
Mar

Posted by Back to Yamaha


on 3/14/23 at 5:01PM

I have tried to get help from Mackie for over 2 months and nothing.
I wrote them this
You have lost my business. Very disappointed. I ended buying from third party (power supply). I left 4 message never got a call back.
I would love to speak to someone who gives a Sh** about customer service, but we all know this is the norm.
Luckily I have 2 of the mackie mixers so I shared the power adapter between studio and gigs. What a pain in the ass. So I'm gone.
Crazy, it's just the norm now days. Your parts guy or girl doesn't give a sh**. Forward this to someone who cares about your company.
I was supporting an American based company.

18
Mar

Posted by Diganta


on 3/18/22 at 2:52AM

I took macki thump12 before 4 years. But it's make a noisy sound after 4 years. I want to get help from the company to make it good

07
Sep

Posted by Vincent


on 9/7/17 at 8:25AM

I have been faithfull to Mackie products since many years. I owned vlz mixer, sr mixer, HUI mixer, and many types of studio monitors...
I m actually based in Thailand and ( try to ) use a onyx 32.8.2 for different projects. This mixer have been defective almost since the day I bought it !!!!! No way to get a guaranty from the the saler ( pro plugins ) ... I had to find a local service where I had to return my mixer 5 times!!!!!!!! And still meet some issues :-( ! Today 11 of my gain pot seam to be dead and no one to fix them : no spare part can be found in Asia ?!?! I tried hardly to contact Mackie distributors ( even in Singapore) nothing ....
I'm really tired to fight for this mixer and starting to loose my faith in Mackie! My money will feed and other brand ... More serious and more conscious of their customer .... I hope

28
Sep

Posted by Denish


on 9/28/15 at 7:41PM

I have a Mackie dlm 12 active speaker. I purchased it from Dubai.this unit now in India . It works perfectly only one month last year. unfortunately it is not working now . I send this unit to Dubai Soniya Elections, they told me it is now ok. I send it back this unit to India again, but still it is not working. Where .can I get a dlm 12 amplifier unit for my speaker..

21
Sep

Posted by Mike


on 9/21/15 at 7:08AM

Question:
Is Mackie planning to create a DL24R that will have 24 inputs, that can be tied to the new iPad Pro and that will record 24 tracks? I own a 1608 but I wish it had multi-track like the DL32R. I would buy it if you make it. Thanks for making such great products!! Mike

10
Aug

Posted by DJ Cisco


on 8/10/15 at 5:36PM

I was promised a rebate I sent in everything accordingly and they bogusly denied me MACKIE IS RUNNING A SCAM WITH REBATES

11
Jan

Posted by Mike


on 1/11/15 at 5:54AM

I purchased 2 Mackie S415 passive speakers the second week of December 2014 from FULL COMPASS ...as of Jan 11th 2015 I have received nothing.



When are my speakers from Mackie to Full Compass suppose to be shipped? I have an install that needs to be done by Jan 15th. My Full Compass rep. is Zach Short ext. 1396



Michael Greenup

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