Insight customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Insight.

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08
Jun

Posted by Anonymous


on 6/8/21 at 2:11PM

I have an account that was recently drained of approx. 500+ dollars. Some was on Google Play and a few sight offers also cash withdraws from an atm. I believe they had a new card issued to there address or along those lines. I also have been having a problem of someone using mal-ware to get into my accounts on my phone issuing card purchases on my Straight Talk account, Samsung account, Galaxy and Google accounts. I have recievieved a host notice i will attach if able. Thank you. Please reply..

01
Dec

Posted by Anonymous


on 12/1/19 at 11:40AM

I loaded my card for $240 2hrs later when I got to my destination I Couldn't use it at the hotel. Now I'm stranded away from home with no where to stay and he's later someone was stealing money off of my card purchasing amazon. I called and reported the problem. THe representative cancelled my card after I told him not to. I wanted to go to the ATM to take out what I had left on it before he cancelled the card. Then he tells me I have to purchase another card for $9.99in order to get my balance off of the card. They did not wave any of the fees for calling them to report theft on my card, or the stolen money, or the new card fees.I loaded $240 on my card never bought anything with it and ended up getting back a balance of $213 and change.This is insane. All I ask for is to be compensated the $26 and change back on my card.This card is suppose to be reliable. It is designed to take as much money from the customer as they can. I am going to report this to any and everyone who can help me. This is not right and unfair to me

18
Aug

Posted by Anonymous


on 8/18/19 at 7:42PM

I just receive my card Friday 16th. I'm unhappy with this card, charged a dollar to talk to customer service, my PIN number that I assign to my card didn't work sonI was charged a dollar each time my pin was denied. When I swipe the card for credit I was charged another dollar for useimg my money. So when I use all my money off this card I will cut it up. I'm glad I found all this out before depositing my paycheck onto it.


Unhappy customer
Cheri Spence

17
Jul

Posted by Shriley pirerce


on 7/17/19 at 12:21PM

It says my phone number not valid.. I just used card yesterday

31
Dec

Posted by Selencia shephard


on 12/31/15 at 8:43AM

I can not receive money off my card at all everytime i swipe its taking money but not giving any

05
Dec

Posted by Anonymous


on 12/5/15 at 10:29AM

It shouldn't be this hard to register and I shouldn't have to bop all over the Internet to find help if the registration fails.

13
Sep

Posted by BRUCE


on 9/13/13 at 4:30PM

Insight/twc Is The Worst Co. I Have Encountered-- Took 6 Weeks Just To Import My Phone To Att (btw The Best Cable) I Filed An Fcc Complaint There Response Was All Lies Now They Want To Charge Me 330.00 Just To Drop Them Unreal Sat Away Bad Business
Bruce

21
Jun

Posted by Harold Thacker


on 6/21/13 at 5:09PM

my cable service for my tv was discontinued today june 21 2013. it was not supposed to be turned off until june 27 2013. the on screen info said it was turned off for non payment which is not true. i'm looking at my bill and a check was mailed on june 4 2013. what is wrong with you people. no wander you are losing customers with such lousy service. can you turn my tv service back on until the 27th of june as agreed.

25
Mar

Posted by Anonymous


on 3/25/13 at 5:59PM

Insight had at least 3 techs out & my cable is still not right one was supposed to be here Saturday no show & again today Monday no show no call yet im paying for the service!!!!! IV wasted days / hrs. Sitting around waiting to techs only for them not to show very poor service & clearly insight has no regards for their customers!!!!

02
Feb

Posted by Anonymous


on 2/2/13 at 5:46PM

on hold for 43 mins still no one answering calling to add tv service i all ready have internet service. Think i will just stay with dish network. Never seen company that would not answer the phone.

26
Dec

Posted by AG


on 12/26/12 at 9:53AM

Thanks for the excellent service. Jeff #568 stopped in today and was very helpful. Not only did he replace our worn out remote, but he took his time checking our TV for appropriate screen ratio to correct a developing (unknown to us) problem with uneven crytstal ware and he showed me the On Demand Free Spot I've never used. He was also very thorough in asking about the functionality of all our Insight services. Great technician!

16
Oct

Posted by Anonymous


on 10/16/12 at 5:01PM

Phone service is awful! I have family in Canada and 3 out of 5 times I call the calls are not "able" to be connected! What if there was an emergency Insight!If you were unable to provide consistant service, maybe you should just callyourselves a regional provider.

09
Oct

Posted by bobby


on 10/9/12 at 12:55PM

Getting a tech out the a home when having an issue is seriously a complete joke. You have to wait almost a week anytime you need a tech. Also, the appointments are, "all day, 30 minute call ahead." appointments. Each call, they make like 3 sales pitches before letting you get off the phone. I normally just say, "thanks" and hang up before their sales spill. Speeds are decent, but seem very expensive compared to other competitors. Charter provides 30meg services for $29.99. I pay $45 for Insight's 20 meg service.

04
Aug

Posted by bj


on 8/4/12 at 7:23AM

My cable has gone out twice in the last two months, once because it ws disconnected "by mistake", and I am having to wait for six days before a service tech can come fix it. This seems to be because i need an evening appointment since i cant miss work. What kind of customer service is this?

11
Jun

Posted by Anonymous


on 6/11/12 at 7:49AM

I am very frustrated with Insight. I have called to disconnect my phone service... on hold for 27 minutes!!! This is ridiculous!!!
I did an experiment and called and clicked to add a service and surprise, I got a customer rep right away!

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