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Getting a tech out the a home when having an issue is seriously a complete joke. You have to wait almost a week anytime you need a tech. Also, the appointments are, "all day, 30 minute call ahead." appointments. Each call, they make like 3 sales pitches before letting you get off the phone. I normally just say, "thanks" and hang up before their sales spill. Speeds are decent, but seem very expensive compared to other competitors. Charter provides 30meg services for $29.99. I pay $45 for Insight's 20 meg service.


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