Posted by dross
Several years ago we chose not to renew Allstate Insurance with our cars because your office provided inconsistent service and lacked response after Saleta Matthews retired. This, after 20 years of uninterrupted Allstate patronage. At that time, I personally had a great deal of difficulty separating the home insurance from my ex-husband's name and your office billed him several times. I called your office repeatedly to correct the situation, but he continued to receive my personal bills and inquiries.
Despite that, we retained our house insurance with Allstate at 11 Romney Lane in Bella Vista because it was easier than changing- with the insurance being involved with the mortgage. However, last month we chose to discontinue Allstate insurance due to rate increases. I spoke on the phone with Esmerelda--gave her our new address at 2885 Brookbury in Fayetteville and told her directly that our refund check should be sent to that address. I made note of the conversation in my Outlook planner. Despite that conversation - our refund check after shifting to Nationwide was mailed to 11 Romney Lane. This lack of attention to detail has cost my husband and I time and money. Our refund check will not be re-issued to the correct address until May 3 IF we follow up. If I had not followed up with Esmerelda today, we would not have discovered this problem and do not know when our pre-paid insurance would have been refunded.
Until this time, I have ignored Allstate's repeated surveys regarding our Agency's service because of a personal belief that saying nothing is preferable to saying negative things. I don't wish anyone to receive poor ratings because of a couple of mistakes.
However, at this point, I am contacting Allstate Quality Assurance as actively as possible to inform them of our dissatisfaction. Lack of response is one thing, but costing our family money - is something else entirely. I am informing you of this so that I can honestly say to myself that I gave you the information I am giving the home office.
Executive Director of Instruction
Bentonville Public Schools