Allstate customer service

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Customer Service

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  • How to reach a live person:
    • Say "customer service" two times
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  • Hours of Operation:
    • 24/7
  • Email:
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  • Customer service link:
  • Main Company URL:
  • Description:
    • 877-233-1096 is an alternate number

Quotes and Rates

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  • Hours of Operation:
    • 24x7
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  • Customer service link:
  • Description:
    • Phone number to talk to a representative.

User Reviews

Posted by dross

Mr. McKinney,
Several years ago we chose not to renew Allstate Insurance with our cars because your office provided inconsistent service and lacked response after Saleta Matthews retired. This, after 20 years of uninterrupted Allstate patronage. At that time, I personally had a great deal of difficulty separating the home insurance from my ex-husband's name and your office billed him several times. I called your office repeatedly to correct the situation, but he continued to receive my personal bills and inquiries.

Despite that, we retained our house insurance with Allstate at 11 Romney Lane in Bella Vista because it was easier than changing- with the insurance being involved with the mortgage. However, last month we chose to discontinue Allstate insurance due to rate increases. I spoke on the phone with Esmerelda--gave her our new address at 2885 Brookbury in Fayetteville and told her directly that our refund check should be sent to that address. I made note of the conversation in my Outlook planner. Despite that conversation - our refund check after shifting to Nationwide was mailed to 11 Romney Lane. This lack of attention to detail has cost my husband and I time and money. Our refund check will not be re-issued to the correct address until May 3 IF we follow up. If I had not followed up with Esmerelda today, we would not have discovered this problem and do not know when our pre-paid insurance would have been refunded.
Until this time, I have ignored Allstate's repeated surveys regarding our Agency's service because of a personal belief that saying nothing is preferable to saying negative things. I don't wish anyone to receive poor ratings because of a couple of mistakes.

However, at this point, I am contacting Allstate Quality Assurance as actively as possible to inform them of our dissatisfaction. Lack of response is one thing, but costing our family money - is something else entirely. I am informing you of this so that I can honestly say to myself that I gave you the information I am giving the home office.

Dena Ross
Executive Director of Instruction
Bentonville Public Schools

Posted by avalonmanor

Your Tv Advertizing Is Misleading On Purpose, The Accident Free Bonus Is An Additional Premium Cost And Equals To The Higher Premium Which Is Not Mentioned In Nthe Advert.

This Is Typical For Insurabnce Companies Scamming The Customers

Posted by Anonymous

This is the worst company of any kind I have ever tried to deal with. The agent handling my claim is Paul Phillips. He is rude & uncaring. I was involved in an accident with one of Allstate's policy holders and they were totally at fault. I have been lied to and ignored for 10 months. Allstate refuses to pay my medical bills, and I have to deal with an arrogant disrespectful agent to add insult to injury.

Posted by Anonymous

dear all state :

my experience to all state is really bad.

I paid all for my auto insurance and still get bill come to my home.

I did fax all my bank statement as a proof of payment. they say OK and few month later they bill me again

one more time they ask me for the bank statement as a proof of payment.

I start to have insurance by feb 2013 and almost every 2 months i have to call them again with the same problem

Please give me a person who can work efficiency. Stop taking my time no more

Posted by Anonymous

Best No to call them is 877-576-3378. Short waiting and decent service.

Customer Service Ratings

Based on 191 votes.


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Allstate customer service news

Allstate Insurance agency celebrates grand opening on Devine Street

Johnston says the Allstate Insurance office on Devine Street has hired more staff to support new and existing business. He seeks to maintain the Allstate Insurance Agency's reputation for good customer service. Johnston says he is excited about working ...

Longwood, Florida Allstate Auto Insurance Agency Awarded for Outstanding ...

Kim Williams Allstate Insurance Agency in the Wekiva Springs area of Longwood, Florida has earned the Premier Agency Designation recognition for its performance and customer service. Longwood, FL, April 02, 2014 --( Kim Williams Allstate ...

Allstate Private Car & Limousine Inc. Announces Airport Transportation ...

To ensure complete customer satisfaction, Allstate Private Car & Limousine Inc. offers customer service available 24 hours a day, 7 days a week. If there are any questions or concerns regarding transportation services, customers have the freedom to ...

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