Read the reviews below to see the experience other people have had when dealing with customer service from Hyundai.
After leasing a Hyundai, I decided to return it at the end of the lease and to buy my next car cash. Months later, Hyundai Financial is calling me b/c I haven't paid a returning fee! I never received a letter! Now I guess if you return a car at the end of the lease and don't do any further business with Hyundai, it's a problem.
Be careful when leasing! Read all small prints in the contract.
Never again will I buy a vehicle from Hyundai ! Was told lies by dealership! Was told because I bought a car from them upon my return of a leased vehicle from them I would not have to pay the 400$ return fee. They lied I was forced to pay I advised all my friends of their lies and not to buy from Hyundai
I'm not happy with the service at Hyundai Strijdom Park they are not communicating and I was told to wait 14 working days for the part to be ordered overseas but when I called the other dealership in Cape Town they have the part. I'm very disappointed and I have 4 H1 bus I'm even thinking of taking my business somewhere else. I'm even struggling to get hold of customer services. I'm loosing business.
Things not to contact customer service for with Hyundai customer care
1) if your vehicle is down go to the dealership
2) if your clock and time is not working , chill. It's not like you all don't use your cell phones when you are driving, it's still being fixed
3) we are not corporate and we don't authorize warranties or loaner vehicles
4) we are Hyundai not Honda or Nissan
5) go to the dealership if you want a special trim for your vehicle
6) know that the dealership is independently operated
7) if you take your vehicle to an independent repair facility don't expect us to pay for it if they mess up
8) stop asking for the 50.00 test drive gift card cuz you probably won't get it and some of those dealership sucks
9) don't be so f ing entitled like the world owes you everything
I think that the customer service sucks, you don't get called back in a timely manner. My truck has been in shop since May 25th, it's currently in the shop as we speak. I'm in need of a transmission in a brand new truck. And no one knows when a release date will be according to the assistant service manager whom have yet to generate a claim for my vehicle. The whole entire time that my truck has been down the only people that they've been in touch with was some technicians. I'm so disappointed in how customers have no direct person to communicate with.
I'm in the process of taking legal matters.
Trunk release latch has been replaced 3 times on my Genesis Coupe.35000 miles really. The clear coat on the paint will bubble after 2 years. All out your pocket. Hyundai in aware of the trunk release latch and do nothing about it. They are losing customers! I have been 10 year customer. Will take my busy somewhere else.
I have a 2012 Genisis. The paint is peeling off the lip above my windshield and the top of the back bumper is yellow and starting to peel.. Hyundai does NOT stand behind their product. What a SHAME! I will never buy another Hyundai. I am so sorry I've recommended them to many friends.
I was sold a 2017 Hyundai and was quite surprised due to my income. I am 78 amd am raising a great grandchild.I knew after my second payment that I would have to let it be repoed. When I contacted the credit union and asked them to come and get it they couldnt ubderstand why, especially when they reviewed my credit app. An overzealous sales person overstated my income by $12,000 per year. My credit ratinng went to heck. Please call me if you see the wrong in this. My name is Joanne Ford and I wish that I could have kept the car, it was absolutely great.
Thank you.
I purchased a 2012 Hyundai Tucson at Phillips Hyundai in Bradley.The passenger side front spring cracked and broke off. I talked to my personal mechanic and he told me to take it to the dealer, that I should not be driving the vehicle. I then took the car back to Phillips for inspection.I purchased an extended warranty when I bought the car, and this part was covered. The service department at Phillips told me that I needed a new battery and a new serpentine belt, As far as the spring, they couldn't find one and told me it may be mid March before they could get one and sent me home. I requested the Hyundai corporate phone number. When I called corporate, The woman I spoke to advised me to contact another Hyundai dealer. I then called Darcy Hyundai in Joliet, Il. I spoke to a Ralph Jennings on the phone. Ralph listened to my concerns and agreed that I should not be driving the car. Ralph asked me to call him back in 30 minutes. I called back and Ralph told me to have my car at Darcy Hyundai at 10:00 am the next morning. I was so thrilled! I made arrangement for my son to take the car for me as I had to work. My son arrived at Darcy as scheduled, only to wait over 4 hours. Not because Darcy Hyundai didn't have all the plans in motion, But because Phillips Hyundai would not release my warranty information to them. I personally called Phillips 3 times from work and was told Mike, the service manager was with another customer and then in a meeting. I again called corporate and got Jeff. Jeff contacted me several times, contacted Phillips Hyundai, and finally got the warranty number to Darcy Hyundai.
Ralph Jennings told me, both springs were damaged so he replaced them both. My battery was at 60%, and that nothing is wrong with my serpentine belt. Ralph replaced 2 bulbs that were out and even washed my car! I have truly lost all confidence in Phillips Hyundai in Bradley!
I hope you will recognize the valued employees you have. Jeff at corporate, Thank You for all your help! Ralph Jennings, You restored my faith in car dealerships. Your honesty and knowledge is so rare these days! I will never take my car to any other dealer unless you work there!
Thank You!!! With all sincerity, Laurie Duke
To All People Who Is Thinking Buy A Hyundai Var ,please Stay Away From It ,i Have 2016 Hyundai Accent Hb,with 25000 Miles.i Bought It At The Auction( Im Used Car Dealer )car Have Factory Warranty,clean Title ,clean Car Fax,with Out No Accident What So Ever..bring The Car To Local Hyundai Dealer ..after A Week There Tranny Is Bad..long Story Short..factory Wont Replace It ,they Said Cose Is From Auction Cant Do It .big Bs!!!!!!! Call Customer Service ..very Rude, No Professional,and They Dont Know A Simply Crap About Cars.....stay Away From Hyundai
I purchased a Elantra ultimate in oct. 2017. The automatic breaking sister hasnever worked. My dealers service tech. Agrees that it is not working , but he can not get a error code on his test. There fore he does not know how to repair it.hyundi Reginald service also, tells me there is no error code so it must be working. It does not work and the service people say they cont repair it. What can l do?
Not sure if I'm the right place here, if not please pass it on.
Having been a Honda driver for the past 15 years I thought I change vehicles when the Hyundai Accenr Hatchback caught my eye.
Wanted a test drive so contacted a dealer ship ( Glassman Hyundai, Southfield MI) went down there on my lunch. Gave me a sedan automatic to drive after I had specifically told them I wanted a Manual Hatchback. Drive it anyway.
When we got back to the sales room I explained again, salesman didn't have any and got his manager. The guy didn't seem interested at all, after strong prompting he looks on his laptop and tells me I'd have to go to Chicago for the nearest one. " Is have to go?" No coment really from him. "Can you give me a quote?" I asked him. "Well only the MRRP, as it's in another State, different incentives" he replied.
It was all very frustrating and disappointing. Like I said I was thinking of swooping to Hyundai from Honda. But guess if I don't hear back from you guys fairly soon on how to solve my delema I may as well stick with a Honda.
Thanks Colin.
In July my wife purchased a 2017 elantra limited.first off we received paperwork including registration with the the wrong vin.#.we then referred our daughter to Wesley chapel Hyundai and she purchased a 2017 accent and was supposed to receive a 200 dollar Referal check after 2 months I inquired and was given 2 25 dollar gift cards and was promised a 100 dollar check.to this date we haven't received it.I contacted them 15 days ago and was told check would be cut and in the mail in 48 hrs.still no check.very poor business practices
I have been dealing with Carter Miller
I bought my 2013 Hyundai Sonata April 2016, was a great car never had one problem within first year, now a year later I took my car in to get my axels looked at and they confirmed they were in fact broken and needed to be fixed, along with that they said my engine was bad, I was shocked never had a problem, until it went to the shop. My car was in the shop 3 straight weeks for my engine and axels. The day I picked up my car I knew something was off. My car wouldn't go, wouldn't kick into gear, no speed to it what so ever, along with some pieces not even being out back into place on my gear shift, I called them and immediately said look there's something wrong. The service guy said I cant make you an appt but you can swing it by and we will take a look. I brought it in that following Friday and they said we cant find anything, I said okay well ill be back when. A week later, my car starts to jerk along with trying to stall going down the road. It continues and stalls on the side of the freeway. i immediately call them and tell them im bringing my car back. i Dropped my car off the next morning. I get a call later i the day and they say they cant find the problem by this time im livid. i said no u need to look again, you need to actually drive the car. So i get a call the following day and they say they did find the problem. Well i knew it was there. so thanks, they tell me my transmission is bad and i need a new one. well my car was there dam near a month and you couldn't find that before? so they tell me a inspector needs to come look at the car to approve the work, it is still under warranty for a few more years.. so finally i get a rental 3 days later and they call me a week and half later and say okay your cars done come pick it up.so now its been a month and a half since the original day i took it in. so i leave work early to make sure i get the rental back on time. well i drop the rental off and come back to my car, i start it and its making this loud vibrating noise, did you drive my car after you fixed it? did u just park it hoping it would be fixed? well i go get the guy and i say my car making a loud noise, he comes out and looks and says its your cabin air filter, he takes it out, and its destroyed, he says a rat ate it, theres rat poop on there, that's not healthy, well my cars been here it happened at the shop, i haven't had my car in a month n a half but maybe a few days. so he doesn't charge me to put it in but i had to buy it. fine. so we get that fixed and i leave just praying nothing else is wrong. well it was, the reason they put the new transmission in, the jerking and staling its still doing.. YOUR KIDDING ME! so i had my car an hour and its shaking jerking down the road, so i call them this time balling my eyes out because i cant drive my car and itsbbeen almost two months, a new engine transmission, axels.. so now my car is back there for the 4th time and they still cant figure out the problem.
Have a Sonata sport great car. Only 14,000 miles on it. The drive seat in left side has plastic bracket holds controls for seat adjustment. It's attached on bottom by plastic brackets that on my car broke. No they say not on warranty and I have to pay to get it repaired,so much for being a great car. What happen to great warranty in America.??????
I own two Genesis V8. The warranty on the older one expired last November. Just before expiration the car started experiencing major problems. The CA failed and the compressor was replaced but still does not regulate temperature correctly. The transmission failed and was replaced. It has since been repaired twice, one requiring that the unit was removed from the vehicle. The engine failed and a replacement engine was installed. It leaked oil before even leaving the dealership and had to be removed for repair. The vehicle is since now four weeks at the dealership waiting for final engine replacement and yet another transmission. Repairs were held up by Hyundai because one department authorized the repair but failed to coordinate with another, which put the repair on hold for two weeks before Hyundai could coordinate internally and get their act together. Since October the vehicle has been in the shop for two months.
Throughout the ordeal the dealership, Ed Voyles of Atlanta and especially their customer service representative Rob Stover, has been exemplary, Hyundai itself much less so. Multiple phone calls and e-mails to the Genesis hotline resulted in automated messages that I would be called and the phone representatives, which clearly have neither authority nor training also promised return calls. None of these calls ever happened. Just today during another where I expressed my concern that the replacement engine was supposed to be fixed at the dealership rather than swapped for a working replacement unit, the same promises were made. One difference was the explanation that the regional rep at the company left and the new representative was blamed for dropping the ball. Of course, given that she just got the account only January 30 that is just another alternative fact.
Update: Although I was promised a call from the Hyundai regional rep to deal with my issues, the call never came. Her name, Cierra, was given to me but she is obviously to busy to deal with a customer. The dealership, however, called and informed me that the replacement engine has yet another problem. This time a warning light comes on and the reason has not been determined. The vehicle is now in the shop since 4.5 weeks.
I have a 2010 elantra. The transmission is slipping. I brought to a dealer. I had to rent a car at my expense when the care was under warrentee. It took 4 days to inform me that the car was approved for a new transmission. I was told I could pick up my car because the transmission has to come across country and will take a week. I was then called and informed that they have no car to loan me. I was not paying another rental bill especially since it was not my fault. It is now a month and I still don't have the car repaired supposedly because they still don't have a car to give me. If this is the way Hyundai treats it's customers I will never purchase another Hyundai again. I also have several friends who own Hyundai cars and will tell them the run around Hyundai has been giving me.I am fortunate that i can still drive it. It just keeps slipping more and more. I will also want a refund from the car rental of $400. plus that was unnecessary because nothing was done to the car. They also put 40 + miles on it while they had it for 4 days and returned it to me with a 1/4 tank of gas.
I hope you can help me.
Michele Holzman
I bought a 2016 Velocter and have had nothing but trouble since purchasing it. I have had it to 2 different service centers to try to get if fixed and still continue to have the same issue. We have gone through the buy back process and the rep that made the decision to not buy it back has been given me the worse customer service I have ever had! I have called him more than a dozen times and he has never returned my calls. Just last night (1/28/17), the car stalled twice and failed to shift properly. I have come to the point where getting an attorney may be my only option. With danger of the engine stalling and failing to shift properly it endangers the driver and passenge. I have puchased 4 other Hyundai's and have never had a problem. However, after the trouble I have had with getting this problem rectified, I may never purchase another one. Please look into this and contact me ASAP!
Very disappointed in Crown Hyundai in St Petersburg, Fl! Of course after purchasing the vehicle the finance officer sold us on a couple of additional warranty programs but after reading through the paperwork the next day and seeing that Hyundai was not directly behind the program we wanted to cancel. Well, after leaving e-mai!, phone messages I have not heard back. Their chat people could care less about my problem and when I asked if I had to complain to corporate to get satisfaction and a response I was told that I should do what I have to do! Well, that did it for me and now I just want to cancel everything. My only cars have been Hyundai cars but after this experience I am not inclined to purchase there any longer! Very, very disappointed and their chat line people leave a lot to be desired!!!
