Posted by Anonymous
Just wanted to tell you a purchased a Hamilton Beach cookbook entitled "The Unwatched Pot" at a rummage sale. It's the July 1977 edition selling for $7.95. I got it for $1. What a find!!! :)
Hamilton Beach customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Hamilton Beach.
26
Sep
17
Aug
Posted by har152
I purchased a HB FlexBrew a couple years ago and it had an awful smell and taste that i could not get rid of and so HB replaced the machine but not parts. So i figure i got a refurbished one because the second one wasn't any different. We cannot drink the coffee. I am so disappointed in HB coffeemakers. Will never recommend them or buy another one again.
10
Aug
Posted by Anonymous
Nought Flex coffee maker model # 96657 from Amazon....ot has an oval Basket and fine grinds come through to cup. The only paper cifee folter that i find is a round Melitta very small filter but the H-B basket is Oval and still grinds come to cup....Do yiu have oubd Baskets for this model???
07
Jul
10
May
Posted by Not Happy
To the Hamilton beach company, It hasn't even been 12 month's sense I purchased a countertop oven with rotisserie. I noticed back in January it was not heating up like it should it was taken to long to make any thing in it. I took it a part and seen that the switch for changing it from bake to broil, Rotisserie and conv. oven. The place were the blue wire was melted almost all the way through the plastic housing. I feel that that switch should have been made better so it can last longer than it did. For the first couple months it was great, but after that it seem to not to be as good as I thought. I am just glad it didn't start a fire or give me one hell of a shock. I think some one should really check this problem out to make sure that no one ever get's hurt because of that badly made switch. Now I am not sure if I even wont to chance on buying a nother product. Then when I went to try and buy the switch nobody had or could get it I figured it was that your company just wonted me to just go out and buy a new one, well figure if that is the case then I would just try a different company maybe I can fined one that last a bit long than ten months. (It all started after I used the rotisserie) Thank You for your time.
26
Apr
Posted by Anonymous
This is the worst customer service site I have ever dealt with! I am 75 years old. My slow cooker is a year old. It has been used 5 times and no longer works!! I have called three times now. First time a lady took my info and quickly cut me off. This morning I left another message about 10 AM. Never got a call back and at 4:30--the office was closed!!! I am now going to contact Amazon where I bought this slow cooker and give your product and customer service a scathing review!!!
Model 33967A
Series A3641DJ
16
Apr
Posted by Lbcntrygirl
I bought the HB BrewStation coffer pot. I LOVE IT, EXCEPT I have replaced it 3 times in 1 year. And I am still having the SAME ISSUE. the woter in my area is very hard so I only use bottled. The issue I am still having is the area around the warming plate FILLS WITH WATER. So much so that I have to unplug it and pour out the water! Usually every other day, I pour out 1 1/2 cups. I can't find any reason why this happens.
11
Apr
31
Mar
Posted by Anonymous
Bought in Dec. 2015 a hand stand mixer model 3 64650 used in once and that about does it. The beaters don't reach the bottom of the mixer and the turntable doesn't adjust like it is supposed to do. Will never buy another hamilton beach product again. Also had to return a 4 slice toaster because it was made soo cheap.
11
Mar
09
Mar
Posted by Anonymous
Dear Madam/Sirs,
I am a BrewStation. I have concerns over my owner. You see he purchased me a while ago to brew his morning coffee. At first he bragged to family and friends about how much he loved me and my ability to brew his morning coffee and not deal with a breakable carrafe. He just loved the idea of putting his coffee under my dispensing port and getting hot cup of coffee. Lately there appears to be a problem which has trouble him. It seems like every other day the float device inside my water resevoir keeps popping out and not brewing the coffee. Naturally this is very frustrating to him. Is there some sort of recall we should know about. He is not his normal happy self when this happens. I sense he is on the verge of doing something drastic. I overheard him talking about replacing me with another unit and probably one from another manufacturer. Please respond to let me know what can be done. He really does like the concept of this unit.
Here is his contact info in the event that you wish to contact him.
Bill Jacobs
08
Mar
04
Mar
Posted by Anonymous
I have had a problem with the electric Hamilton Beach Kettle, I sent e mails to customer service to Jessica G. and was not satisfied with the response, she asked my to pay for a replacement for a product that had failed.
I then asked for the e mail address of the CEO of the company but two of my e mails were ignored.
03
Feb
02
Feb
Posted by Hswords
As a regular Hamilton Beach kitchen appliances, I wanted to let you know that one of your products is in desperate need of a recall. I purchased myself and my daughter-in-law each a HB slow cooker which has a model number ______. I bought them for a gift for me and a gift for my daughter in law. I haven't been doing all that well (I was in the hospital until Christmas Eve) so as a family we decided to postpone our gift exchange until January. My daughter in law forgot to take hers home the bl night we got together. Thank God for that small blessing. I decided to use mine to cook a Boston butt to take to my son's house. The slow cooker performed well but the rubber gadget provided for taking the pot with you, it stretches across the top and attaches to the handles was the problem. The directions said I could use it to keep the top in place or to transport. I attached the cross over rubber strap to the pot after it was turned off for 30 minutes.
My 9 yr old granddaughter had just left the kitchen and I needed to get things packed up, so as I was at my kitchen sink and all of a sudden, I heard this tremendous noise and the rubber strap had broken and went flying across my 12 ft wide kitchen and landed behind my stove. The force behind it was so tremendous that it could have burned anyone that got hit by it or at the very least put someone's eye out. I would definitely do a recall on this product immediately. I feel very blessed that none of us were hurt but I will continue to warn other's on the website if they intend to purchase this product. The top doesn't seem to fit snugly either. I am going to return the two I purchased but I pray the person who reads this email will send it to product development and immediately do a recall. You may be saving someone's life or eyes. It was that serious and the trajectory of it was unbelievable. Please take this seriously. Thank you,
Helen Swords, mother of three children and 5 grandkids and I would have been devastated had this rubber covered metal would have hit any of them. Thank God.
29
Jan
Posted by Former Customer
Purchased a Hamilton Beach 2-way Flex Brew Coffee Maker.
Less than 6 months ago. Single serve side quit brewing. Even after several attempts to clean the inside of the brewer with vinegar Pot side takes more than 7 minutes to brew 10 cups.
Water leaks out 20 - 30 minutes after it tries brewing and overflows the reservoir all over my counter. Hamilton Beach website not helpful for customer service contact. Unsafe that the pot side warmer get very hot while the single side brews. VERY DISAPPOINTED! Expected more from the brand name.
26
Jan
Posted by Anonymous
We have a 42 cup Coffe Urn it about a year or so new.
The Urn is Model # 40516 series D4431BW.
The Urn light go's off and starts to reheat again, and this continues all weekend
when we use it regularly. I'd also like to know if the heating element in the bottom
of the unit be cleaned from time to time, and do's that contribute to the units light to go on and off to reheat while it's plugged in?
23
Jan
Posted by Anonymous
I purchased a H B Popcorn Popper @ Walmart which is deefective. I have called an been told I would receive a call- back and haven't. I've been to the store 4 times and still don't have my replacement. I was told I could purchase it on-line w/ a Walmartt gift card but find it impossiblgb(at least for me). I will try again today. Any suggestions? Thank you very much.
12
Jan
09
Jan
04
Jan
Posted by Anonymous
Bought another brew master this time side tank 47900. Love the design, the thing isn't 6 months old and leaks under coffee tank and drips under dispenser bar. Would return to Wally World but cannot find receipt have bought these brew masters for several years for the design but think it's time u bought me one I am getting very tired of this coffee and water mess!
31
Dec
Posted by jckril
We own two Hamilton Beach coffee makers (carafe less). Both brew great coffee but the unit with the side reservoir dumps at least one cup of water per brewing over the top and into the two bottom spaces below the made coffee holder. We have tried changing the grind, changing the brew cycle and nothing helps. What should be done to correct this condition.
26
