Guitar Hero customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Guitar Hero.

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Viewing Guitar Hero customer service reviews 1 - 25 out of 27
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11
Apr

Posted by Dc


on 4/11/18 at 2:18AM

To one of the best game Manufacturer in the business.



My name is Derek dc Washington and I have just recently been granted a patent for producing a unique guitar strap.



Last year I brought my guitar strap to the 2017 NAMM show to see if anyone has produced it and to see if people there would like it. No one had one like my design and I received great responses from the people I showed it to.



At that time I only had a provisional patent. Just last week I received a non provisional patent.



I would like to discuss potential ways of your company producing my guitar strap and bringing it to market.



I'm open license agreements or partnerships.



I am very motivated and excited to move forward with this project.



Please see attached for demo.





Derek dc Washington

Washington Enterprise

02
Dec

Posted by Kdrhines


on 12/2/17 at 1:01PM

Does the guitar hero ps work with
A PlayStation 4

And does the guitar hero Wii u
Work with the Wii .

18
Nov

Posted by DeathAge KILLER


on 11/18/17 at 1:30PM

Just wondering if metallica will ever be put on guitar hero live. That would make the game so much better even though I love the game. I just hope that y'all put some.metallica and gums and roses on there

28
May

Posted by Anonymous


on 5/28/17 at 6:46PM

My name is christopher may and i have a new idea on guitar hero live. I have a ps3 console and i have guitar hero live. I was just thinking it would awsome to have guitar hero live throwback which is all the songs from the previous guitar heros put into guitar hero live throwback i belive alot of people feel the same way as me and i would love to hear your response on the matter thank you and have a bleesed day

03
Mar

Posted by Brandon Kramer


on 3/3/17 at 9:09PM

Hello. I am a huge fan of guitar hero and have bought ever game since the beginning! As I was reliving old memories playing the great Guitar Hero 3 on my 360 when the guitar broke! Nothing seems to be working and the games not even reading anymore. I've looked online for a new one but people are asking for over $200! Is there anyway you guys can sell me a new one?

19
Jan

Posted by Ty


on 1/19/16 at 12:29AM

I was extremely disappointed when my GH 2 guitar did not work on my PS3, even though I have the adapter. Looked online and see the same story repeatedly. Why don't they work? Why are they being sold? Anyone who bought one of these fraudulent devices should receive a GH3 guitar for free right? Or how about making one that works? I can't understand how such a successful company can let this happen.😒

27
Dec

Posted by Anonymous


on 12/27/15 at 1:28AM

Hi, my son received the xboxone guitar hero live this Christmas and in his haste to unwrap the contents from the box, cannot find the usb receiver that plugs into the game console.
I have contacted Game and they could not supply us with a replacement part as hoped and instead suggested we contact yourselves. I would be most grateful if you were able to supply this essential part, as the game is useless without it.
Regards
Ian

15
Dec

Posted by Stuiie94


on 12/15/15 at 2:55PM

Had Guitar hero for a few day ty to play on line it says sandstone error code reinstalled the game sane problem tryed every thing if it is not sorted within 24 hours I will be taking it back I have also been looking at comments seems to be an occuring problem seems a waste of time and money and will be telling every one my problem I have had with use!!

29
Nov

Posted by Dbar1124


on 11/29/15 at 3:05PM

Within the last few days notes that I hit on guitar hero will not register and it will break my streak when I am sure that I hit them correctly. This will happen randomly sometimes more then others. Any way you could help?

28
Oct

Posted by scjl44


on 10/28/15 at 12:30PM

Why did you all not add in a practice mode? If I wanted to practice on a solo I couldn't cause I have to play the whole song over an over again.

25
Sep

Posted by Anonymous


on 9/25/15 at 2:56PM

After a couple years playing this game on my iPhone .... And a few on my old flip Sony Ericsson ... And paying for additional songs this game totally disappeared without any warning. So like the dummy I am, I scoop a copy of world tour at my local exchange place and I hope to play on my PS3 ... When I insert the game and try to play the system teams me I need specific hardware you activisuon you guitar hero

14
Aug

Posted by mhetfield13


on 8/14/15 at 10:11AM

are you able to use different receivers for different guitars? I just ordered a PS3 les Paul guitar and they didn't ship out the receiver with it. any help?

02
Aug

Posted by Mvr5587


on 8/2/15 at 9:31AM

I JUST bought a guitar hero controller a few weeks ago and ALREADY the whammy stick does not work. I'm trying to play career mode on guitar hero three but can't get passed one of the levels/battles because my whammy doesn't work.. I've played this game a total of four times and it already doesn't work so I can't even progress in the game. That is RIDICULOUS considering how expensive these controllers are.

17
Apr

Posted by Daniel


on 4/17/15 at 8:36AM

Worst customer service ever. Im trying to buy songs for guitar hero 3 for 360 and theres not even a link to the marketplace anymore not to mention the message of the day is cut off mid sentence. Very bad maintenance, expect bad reviews.

16
Apr

Posted by Daniel


on 4/16/15 at 1:53PM

Worst customer service ever. Im trying to buy songs for guitar hero 3 for 360 and theres not even a link to the marketplace anymore not to mention the message of the day is cut off mid sentence. Very bad maintenance, expect bad reviews.

11
Jan

Posted by Marcus


on 1/11/12 at 8:58AM

Fantastic customer service. Very helpful and understanding. The best customer service I have ever received, to date.

27
Dec

Posted by Anonymous


on 12/27/10 at 3:06PM

We bought Band Hero for out son for Christmas and the nobs that hold the symbols on were not in the box. We called this number and were told that there were 49 CALLERS ahead of us and the wait time would be 71 MINUTES!!!! I am only three minutes into the call and I am already mad!! We will see I make it. UPDATE!! Now its 74 minutes!! What a joke!!

11
Jun

Posted by NP


on 6/11/10 at 10:43AM

the promps have changed but the phone number does work

16
May

Posted by Sam


on 5/16/10 at 7:39AM

Can you not actually make something that works? A couple of years ago i bought GH3 and i had it for about a 2-3 months (out of warranty) and the red guitar button stopped working, then all of them. thats problem number 1.
2. i got GH5 for x-mas and the guitar tapping strip hits by itself, i have to turn it off everytimne i go on the game
3. i got the drum kits as well on x-mas, they worked for about 2 months, i got them seperatly as they were on limited offer, the orange symbal doesnt work and now the yellow one is giving up.
I expected alot more from a business that can simply afford to make better equipment for the gamers.

31
Dec

Posted by mr360


on 12/31/09 at 10:49AM

GHWT drums stopped working in first 90 days. Got replacement kit and they stopped working in first 10 minutes. Got 3rd set and they stopped working after a week. It's a defective product and customer support is non-existent. Now we're out of warranty. We were told we cold get replacement for $150.....I said f-off! Everyone that buys this game is getting ripped off. I want my money back!

01
Oct

Posted by Anonymous


on 10/1/09 at 12:05PM

THEY HAVE BY FAR THE WORST AUTOMATION/CUSTOMER SERVICE TEAM I HAVE EVER TALKED TO. I SIMPLY ASKED IF THE DOWNLOADED SONGS WITH GUITAR HERO 5 WOULD COMPATIABLE WITH THE GH VAN HALEN GAME YOU GET FREE WITH IT. THEY TOLD ME IT HASNT BEEN RELEASED YET WHEN I RECIEVE AN EMAIL FROM NEVERSOFT THAT MY GAME IS ON IT'S WAY AND I HAVE A TRACKING NUMBER. THERE NEEDS TO BE BETTER COMMUNICATION HERE. NO WONDER EA IS SO MUCH BETTER WITH ROCK BAND. I HATE PEOPLE LIKE THIS.

19
Sep

Posted by Anonymous


on 9/19/09 at 6:42PM

I just bought the game system yesterday. We played it for 30 minutes and the red drum stopped working. The store relunctantly exchanged it the next morning, but when I got the new one home the kick drum didn't work. I wish I would have known they were selling a defective product before I spent my money. I guess that's why they are on sale right now.

01
Sep

Posted by Anonymous


on 9/1/09 at 4:05PM

I brought the game for my son. He was so excited and the whole family enjoyed it for about a week, the game started to freeze,the orange symbal did not work, and then the yellow. The worst part is that the replacement warrenty sucks, and the process is so long that you probibly wont even bother. What a way to scam you out of money. THIS IS THE WORST INVESTMENT THAT I MADE THIS YEAR>>>>>>

03
Jun

Posted by Ticked off


on 6/3/09 at 3:47PM

I got this for my husband for Christmas but we just now got around to setting it up. One of the drumstick holders is missing and they tell me it is out of warranty...great customer service...NOT!!

08
May

Posted by nicole


on 5/8/09 at 8:10AM

i bought world tour for my husband for christmas. he was deployed to iraq and just returned. we went to play together for the first time and the orange symbol does not work. i'm out of my 90 days. sorry my husband was gone for 120 days.

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