Posted by Anonymous
My $280 dehumidifier broke less than 2 years after purchase. Customer service chat was 100% unhelpful and closed the chat prematurely. You claim to have email support, yet do not have a link.
Frigidaire customer service
Frigidaire is an American consumer appliance manufacturer. Frigidaire is a subsidiary brand of Electrolux. Frigidaire's founders are credited with inventing the refrigerator. Frigidaire offers email, phone and an online form for customer support.
- How to reach a live person:
- Press 1
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Press 0 (might have to press 2 times)
- Press 1
- Hours of Operation:
- Mon-Fri: 9am-5:30pm
- Email:
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User Reviews
27
Apr
22
Jun
18
May
Posted by albie
worst company!!! our dehumidifier started showing an FO code. did all trouble shooting suggestions and then some. contacted the frigidaire and because we received it as a housewarming gift with no receipt they will not honor the warranty. they offered a 50.00 gift/debit card instead....a new costs 300.00...and when i said that we will be using the debit card to put towards a non frigidaire replacement the chat person ended the chat with out response!!!
21
Jun
Posted by Dee
Frigidaire is no longer a reliable brand. I purchased a refrigerator less than one year ago from Edward's Appliance store. The refrigerator is faulty. The manufacturer's warranty and the store that sold the product have produced an extremely dissatisfied customer. The compressor on the refrigerator stopped working. The part has been on back order for a month. Company representatives simply reiterate call after call. I asked to speak with someone with more authority and I've been told I will be contacted within 24 hours but I get no response. When I inquired about a replacement through the manufacturer, I was ignored. When I inquired about a replacement from Edward's Appliance, I was told the refrigerator is in stock and I can PURCHASE another one. I am completely disgusted by the customer service at Frigidaire and Edward's Appliance and would not recommend either.
01
Jun
Posted by Lindsay
We have been with out a fridge for over a month... brand new as of October when we purchased it. Covered under warranty, and the part needed to fix it is back ordered. I call every week to see what can be done.
Every week someone tells me something different, long story short, I'm 9 months pregnant with a fridge covered under warranty that no one cares to replace or fix. I will never ever purchase this brand or a warranty through them again. It will be every bit of 2 months or more I'm sure by the time they replace it, if they do. I've asked over and over for someone to call me, email me something. Nope, I just call back every week to be told that notes from the last dream someone sold me on the phone aren't in there and the part is still back ordered.