Posted by Anonymous
I can only find a confirmation on one set of tickets I purchased. I can not find the other tickets on my email. They were both purchased at the same time. What do I do now?
Fandango customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Fandango.
21
Dec
30
Sep
03
Jan
Posted by Christina
I contacted Fandango customer service line on Dec 10th concerning a refund since the theater in Newport Ohio had projector issues and the movie did not show. The theater employee advised we could go to a different movie or request a refund. Since we were traveling, we chose to request a refund. After almost 45 minutes in the call que, I finally got a Fandango representative and went thru the scenario. I received a confirming email of my refund request on Dec 10. 2017 and a promise of a update email in 3-5 days. Today is Jan 3, 2018 and no update. I have sent emails requesting a update resolution. But no reply there either. Worst customer service ever.
23
Dec
Posted by Anonymous
Worst Customer Service Ever. Waited 55 Minutes On Hold For Refund Until Answered. Then They Would Not Refund The Service Fee. There Was No Service! They Want To Wear Callers Down So They Just Give Up On Trying For A Refund. The Self Service Site Is A Joke. Can't Change Password Or User Name Because Robot Keeps Saying My Valid Email Address Is Invalid. Go Elsewhere!
26
Nov
10
Sep
25
Jun
Posted by Bert4wine
I'm guessing your "buyer tickets" area is down. I have been in the retail business for a very long time. When your recording says ( after some time finding the right number to call) that operators are busy and call back at another time....... then the phone goes dead. And trying to call the Theatre directly, and no answer.... well. I've spent a good portion of my time figuring out other ways to get tickets for our group, and a few others trying this morning.
At least you could have a little more information for the public.
I usually don't complain , but I do like to send kind comments. This warrant a complaint!
This has pissed me off.
Thank you
Bert Soske
07
May
Posted by Anonymous
Fandango's customer service is by the far impecably nailing it at being one of the shittiest. Fantastic job at being unreliable, and lacking in every sense of "customer service" This company is a joke. I highly encourage everyone to find their services elsewhere, ANYWHERE OTHER THAN FANDANGO. Not unless you want to be ripped off, then by all means....
20
Apr
13
Apr
17
Mar
16
Mar
15
Mar
10
Mar
Posted by Chat
I've tried the chat and was disconnected twice. Then the third time said a 20 minute wait. I called directly and they told me to call back didn't even place me on a queue. I want to cancel my tickets and credit my fandango account and I keep getting an error message ... I've been trying for the past hour with no assistance and the show is in 1/2 hour now
04
Mar
21
Feb
Posted by Anonymous
Please spend a little more $$ to hire more than one person for "live chat" gimmick. Re: attempted use-- week day-- Tues.-- 2/21- 3:00pm EST. It is an insult to any potential "VIP" Customer. Marketing strikes again.
I passed out after waiting for over the recorded "56 minutes" recorded by Fandago.
2 tix purchased online for 2/22- 7:00pm only- "Newsies" here in Altamonte Sprngs. Fl 32701
$21.00 ea. tix.
No confirmation # online other than "Gravity" last October.
AMC no help here in Altamonte Springs, Fl. 32701. 17 year old box office lone employee--"I don't know anything". I respect that honesty. No "supervisor" working at 3:30pm today.
Am I screwed out of $42.00 or can a refund be made somehow without going to Vatican City for permission?
Yes, I tried to understand online "refund" instructions. Can't. Entire website too convaluted for any brain let alone these mature senior lobes. Don't worry. Your time will come also.
Please phone this 77 year old Actors' Equity stage manager professional for 56 years with some response from a non-corporate live voice. Please do not use the overused the cliche word "policy"
Call if anyone reads this by WED. -- FEB. 22-- before 5:00pm. EST.
LOTS OF LUCK SAY, I SAY TO MYSELY NOW. SETTLE FOR THE DVD SOMETIME.
BYE,BYE $42.00.
Film & B'way production of "Newsies" originally a bomb by Disney.
However, if you don't know that nor care, Actors' Equity Assn. (professionals) current tour is selling very well. Disney should cash in on this one shot deal nationally. It helps ensure my insignificant pension each month for 21 years of management.
RETIREE.
Chuck Linker
27
Jan
16
Jan
Posted by Anonymous
The worst customer service ever. I have been waiting at the phone for 1 hour and 20 minutes without any answer finally, 55 minutes later I got somebody for a live chat. I told her that I didnt receive a confirmation for my tickets and she said you need to talk with a customer service representative. Still waiting and I cant take my kids today to the movie. I dont want to pay twice.
07
Jan
27
Dec
24
Dec
Posted by Anonymous
I'm pretty displeased with the fact that I can't speak to a customer representatives!! The recording continually hangs up on me. Not a lot of custom service if you can't speak to anyone!!
If for some odd reason someone would call me back here's my
Sincerely,
Very disappointed customer!
25
Oct
22
Jul
27
Jun
Posted by Anonymous
I have contacted fandango 4 times and have yet to receive a reply. I have tried to call customer service also have yet to receive a reply. I have called and sent emails. My problem is I received a gift card, tried to remove the gray sticker on the pin number, the pin number came off. sent a picture of the front and back of the card but no reply.
