Famous Footwear customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Famous Footwear.

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31
Dec

Posted by Shelley


on 12/31/19 at 1:16PM

The store in Helena, MT has the worst service ever! Starting from the manager on down. The last few times I've been in all the manager does is have his face in his hand held device and does everything he can NOT to service anyone. Unfortunately this has passed on to the other associates. The female Assistant Manager 288862 Chasity would leave me to search a particular shoe on the computer and never return (3 times!) I had to go to her at the front register to get an answer because she was busy laughing and kidding with another association up front. This happened 3 times. When I would ask her anything, she would roll her eyes to the other associate and snicker. How insulting! I am returning the 3 pair shoes I bought yesterday because I am so insulted by this store and it's lack of customer service. The store should be cleaned up beginning with getting rid of the "do nothing" manager and his staff that have developed the same lack of customer service as he has demonstrated in front of them. I'll shop at Macy's and Target from now on!

24
Apr

Posted by Anonymous


on 4/24/18 at 11:17AM

Good morning I filled out an application for store 304. The test however is not coming up. Could the test be sent to my email address

Time is of the essence. I really want this job.

17
Mar

Posted by Anonymous


on 3/17/18 at 4:40PM

Very rude and unkind people tried to call in a formal complant with manager who ended up yelling at me and saying i was making it all up they called my mother names

10
Dec

Posted by Sasa


on 12/10/16 at 3:07PM

You guys have a store in Anchorage,Alaska at the Sears Mall who has a very racist man running the store, who repeatedly verbally abuses Alaskan natives! This behavior is unprofessional and unacceptable. We as a native village and corporation members here in Alaska will not put up with it! If nothing is done by years end to have this person removed or suspended we will boycott in Alaska and make it known to the rest of the country! Nothing is more demeaning then to have a Muslim man telling us to leave because we are native!

20
Jul

Posted by Anonymous


on 7/20/16 at 7:10PM

Visited my local store today store #2486. Sale in progress and very little help available. There were so many open boxes littering the aisles it was very hard to walk. In addition boxes were stacked unevenly. Wille trying to remove a box the ones from the shelve above came down and I ended op with a large bruise on my forearm. I guess someone had loosened then on the next isle. Not my best experience in this store. Perhaps move help would provide better shopping for all.

27
Jun

Posted by SLB


on 6/27/16 at 7:34AM

Store in Exton Pennsylvania is supposed to open at 10 AM it is now 10:30 AM on 6/27/16 and no one is in sight, store still locked and no one is answering the phone.

26
Jun

Posted by Anonymous


on 6/26/16 at 4:55PM

I purchase 2 pairs of work shoes @ famous footwear @ creek wood commons in kcmo store #210. I wanted to exchange one pair for a different style same price. Was told I had to have a receipt, I did not think I needed it for an even exchange. I read him the policy on the counter he stated he did not have to help me at all. Bad customer service he did not know the policy, nor did he know how to run the register let alone the store. He stated he could look it up on my rewards # and then stated I did not use it, but my receipt I now have states I did. I feel he owes me an apology and will take this matter further if need be. His name is mike and he was suppose able the manager. Bad manners and customer service.

08
Dec

Posted by Victoria


on 12/8/15 at 9:21AM

I would like to giv the highest compliment to your customer service rep Lori M. She went above and beyond to assist me with my problem; before speaking with her said I would never do business with Famous Footwear again. I am a very pleased customer now and will definitely do business with your company again. Sincerely, Victoria Hardmon.

04
Nov

Posted by John Smith


on 11/4/15 at 2:45PM

I bought a pair of running shoes at the 6230 E Broadway Store in Tucson on 11/2. I was told I could bring them back for a full refund if they were not satisfactory. I wore the shoes around my home for about an hour when I began to get a blister on my heel. I returned the shoes less than 24 hours later and was offered only an exchange option. Because I had worn them, that was my only option!
I find this totally unsatisfactory and not very competitive with other similar outlets!!!

14
Apr

Posted by Anonymous


on 4/14/14 at 3:16PM

Was treated horrible. Shoes made in China. My foot felt on fire. Manager rude n unconcerned. BAD BUSINESS

24
Sep

Posted by Anonymous


on 9/24/13 at 12:49PM

My Husband Brought A Pair Of For $69.99 On Our
Debit Card. We Were Changed $69.99 Ten Times
I Call Your Office They Said It Was My Bank
Wrong It Was Your Credit Card Machine. I Will Never Buy Anything In Your Store Again. I Will
Pass The Word On. You Service Was The Worse.

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