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I purchase 2 pairs of work shoes @ famous footwear @ creek wood commons in kcmo store #210. I wanted to exchange one pair for a different style same price. Was told I had to have a receipt, I did not think I needed it for an even exchange. I read him the policy on the counter he stated he did not have to help me at all. Bad customer service he did not know the policy, nor did he know how to run the register let alone the store. He stated he could look it up on my rewards # and then stated I did not use it, but my receipt I now have states I did. I feel he owes me an apology and will take this matter further if need be. His name is mike and he was suppose able the manager. Bad manners and customer service.


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