Posted by dabronxx
Been with them 7 years nevr had a problem.
Express Scripts customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Express Scripts.
22
Dec
21
Dec
Posted by MCP
I ordered refills of 7 maintenance drugs on November 25th, 2014. I am still waiting to receive them! The most recent automated message I received said I might receive them on Dec.24th--but previous messages have promised all kinds of other dates and times!! I have spoken to innumerable representatives and I have received at least 8 automated messages telling me of delays. These are typical medications--nothing unusual. I have heard every possible excuse. I need my medications now. THIS IS THE WORST COMPANY EVER! THEY SHOULD NOT BE ALLOWED TO CONTINUE TO OPERATE!
16
Dec
Posted by Anonymous
I have changed insurance companies for one reason only! That reason is because I will not have to deal with express script again. The associates are dumber than wood. This company treats you like you are ordering a new pair of jeans instead of medication that could be a matter of life and death. Express Script is the worst company that I have ever had to deal with. Please make sure when choosing insurance that you stay clear of EXPRESS SCRIPT,
01
Dec
Posted by Anonymous
Its A shame when they tell you canceled and order when you didnt. How can you make these people understand you need your meds .I am very tired out running out and feeling the affects of not having them.Glade our compony is starting the New year with letting us choose who feels our drugs .HATE THIS COMPONY
26
Nov
Posted by JH
Express Scripts - worst mail order ever established. Doubtful anyone at the corporate level gives a hoot. Laughing to the bank. They have likely suckered companies with discount meds. My case is 3 delays of 1 medicine, and many other similar cases - all me x the 5 months I have been with them. My company signed on the dotted line so I have no choice for a RX plan. Cheap does not mean quality. Customer service - it's like ping pong, passing the buck.Wait times on hold when transferred get one no where. One "Remark" from me and I get slammed saying "I will hang up if you don't behave" Really? You screw up as a corp and want me to like you? Think again.
07
Oct
Posted by Anonymous
I can relate to everyone, my doctor before he retired faxed my scripts over to Express Scripts with one refill left, I myself spoke to 4 representatives at Express Scripts, (almost lost it), lol, they all told me NO problem you get a refill, then later on I come to find out I cannot get my script filled cause the Doctor is retired, so what, he approved 1 refill while he was stilled working and he still has his licensed, I don't understand why my refill is wasted now. I can't cope with this anymore.
11
Sep
Posted by steph1143
Playing G-D with my medication since August 19, 2014, the staff has been very uncooperative from the first person you speak to and including the pharmacy staff.. both can read the screen very well with pre-printed verbal comments..now on September 11,2014 after I caught the pharmacy staff in an untruthful statement a MIRACLE happened... my medication will be shipped in about 7 days..
29
Jul
Posted by Anonymous
It was a big mistake to enroll yourself which in the first place you think you can save money on your prescription. It is a big frustration since Express Script will suffocate you with medications and on top of that, they charge more than a regular pharmacy. They don't tell you straight to your face that you can't enjoy any other savings from any drug company's savings programs which in our case, we don't have to pay for a year if I get it from Walmart or any drug stores. So to speak, they send the bill of $74.00 without repercussions, no sympathy from the different customer Service people with different information you get and now you pay the price of getting trap.
14
May
Posted by sam
The service representatives at Express-Scripts are the most inept people I have ever dealt with. I spoke to 4 different ones today and they all told me something different. How hard is it to figure out how many vials of insulin you need to fill a 90 day supply when you take 50 units daily? I am frustrated beyond words and cannot believe how rude these people are. Why do insurance companies dictate where you must fill your prescriptions? At least give us options of two or three pharmacies.
05
May
Posted by na
Ah, the frustrating hilarity of dealing with Express Scripts. A place where the right hand and the left hand are strangers.
My husband has metastatic cancer and takes numerous drugs. We began the renewal process for one of them when he still had a 10-day supply. Simple enough, right? Apparently not this time. With only two days left, I called to check on the status and was told the script had been cancelled.
Did our oncologist cancel it? Lo and behold, the ES pharmacist canceled it because it was written for a 30 day supply and god bless the little pharm's heart, he or she asked the doc for a new script because 90 days would be cheaper. No feedback to us that it was canceled.
On April 29, after multiple rounds of musical chairs with many incompetent patient 'advocate' reps at ES, we thought all was settled after talking with yet another supervisor. She said she would 'overnight' a 90-day supply at their expense and it would ship within 2-6 days. We received confirmation of such on their website. My husband's oncologist provided enough of the drug to tide him over until then.
Late on May 2, my husband went on line to check the status and it had been cancelled again and they were waiting for our doctor to contact them.
Today's (Monday May 5) Fun With ES included a # of calls to finally get things straightened out yet again. I was told there were two reasons it was cancelled. First, an ES pharmacist had cancelled the 90-day script because Tri-Care only fills for a max of 45 days. (Remember, we were told last week that the 30 script had been cancelled because 90 days was needed since that would be cheaper.)
The second reason was that the pharmacist noticed this drug caused interactions with other drugs my husband takes.
Really? A physician prescribing multiple cancer meds doesn't know that already and, oh by the way, hasn't discussed this with the patient and doesn't do all kinds of blood work to keep on top of it.
I guess this pharmacist must think he is a frigging saint since he has protected my hubby without letting the patient or the oncologist know.
So, after many more calls, I have been told now that they have gone back and reinstated the original 30-day prescription and all should proceed nicely. Do I laugh or cry?
I feel fortunate that I can do all this to help my hubby receive his drugs but it scares me to think about others who are really sick and don't have the energy or mindset to keep calling.
Express Scripts: You have multiple problems with your procedures, policies, processes and people. Is it any wonder that you recently reported a 14% loss and have several subpoenas to answer? I am sure there are a few there who are good, caring people who really do try to do what's right and what makes sense. The rest of you can go to hell.
30
Apr
Posted by Anonymous
Just ordered from Express Scripts for the first time and the cost of meds was twice the price of my local pharmacy and more than twice what I was quoted by their rep when I ordered. I told the rep that I wouldn''t accept a generic substitution and was then quoted a price which for the generic brand. Can't return the pills so I'm out a lot of money. Won't make that mistake again.
25
Apr
23
Apr
Posted by Donotevencontactme
This is the worst mail order company I have ever dealt with! I was told for over a week that my medicines would be deliver no problem and come to find out they left me a message to call them and I was told my meds could not be transferred from another company at all they even ran my credit card to pay for my order and said that my meds would be delivered on Friday, 4/25/14. I have asthma meds and for over a week i spoke to several different employees and was assured no problem. I spoke with a so called supervisor that was nothing but a clown. DO NOT deal with this company they do not care if you get your meds or not. I am already out of one of my meds just dealing with the company for over a week. I am now going to have to have to try and get my asthma meds very quickly somehow. THE WORST COMPANY EVER!!!!!! Do not even bother the contact me, I have wasted enough of my time with this company with nothing but wrong information and lies....so sad!
22
Apr
Posted by Anonymous
This company is basically a legal fraud operation. I had two prescriptions filled by them and they overcharged me by several hundred dollars on both occasions. They also sent me a prescription I didn't even order and billed me for it. They then told me I could return the one I didn't order for a credit and they would adjust my bill to correct the price. Well, 30 days later neither has happened. Now when I call them they refuse to even acknowledge, let alone resolve either issue. Every time you call in, their reps tell you something different. They don't keep track of the notes in your file. They don't follow through on what they say they will do. When I disputed it with my credit card and won the dispute, they just started sending bills to my house. Then they doubled the bill out of nowhere. My medication that, according to their web site should have cost me $50, they are now trying to get $350 for. I honestly don't know what to do at this point. I'm sick and on disability and I can't afford to be swindled by these idiots. They should be investigated by the Feds and should be barred from being a Medicare contractor.
22
Apr
Posted by larne
I was due to get my last 90 days of 3 prescriptions. 2 of 3 of my prescriptions were not sent. I called to check on them and no still can tell me why they weren't sent. They put through an order to send and changed my address at the same time stressing the fact that they be sent to new address. 5 days later they were sent to the old address & returned as they must not allow forwarding. I called to get replacements and they won't send them without first receiving them back from the Postal Service or getting a new RX from my doc. I'm not due to see him for another 4 months and he's not going to renew it without seeing me first. I've wasted over 4 hours on the phone with them. I will not be using their home delivery service again. Very poor policies. Shame on you Express Scripts. 2 screw-ups by you and I have to deal with the nonsense. Customer Service Rep friendly but couldn't help. Supervisor - what a joke to talk to.
17
Apr
Posted by atay35
I have a letter from this company stating that my request for an additional quantity of medication was approved. It includes a case #. On 3/25/2014 I spoke with their rep and was promised my additional medication would be sent within 1 week. Still have not received it. Last night, I was put on hold by one of their reps for 20 minutes and no one came back, then I was hung up on. I was told my letter from them "meant nothing" because they had no documentation of it. They refused my request to speak to a supervisor. They are rude, unhelpful, non caring and apparently they can just hang up on you at their will.
13
Apr
Posted by Anonymous
When my insurance company would no longer cover a prescription, they just wouldn't fill the doctor's prescription for the medication! After calling them three times for the same issue, and still getting no where, I attempted calling again on a fourth date/time. On this day, I was greeted with the message that there was an emergency and they were unable to take my call, please try again later. What kind of emergency could a mail-order prescription company possibly have?!?
10
Apr
Posted by Anonymous
This company has the worst customer service I have ever experienced. Their business is basically a fraud. They overcharged me on two occasions for prescriptions totally more than $250 and they have done nothing to fix it. They even sent me a prescription that neither I or my doctor authorized and billed me for it. They won't take it back and credit me. I have placed more than 30 calls to them over 4 months, disputed with my credit card (and won) and they are still trying to bill me for their mistake. It looks like I am going to have to take them to court and file a complaint with their regulator. They are professional scammers, watch out!
08
Apr
08
Apr
06
Apr
03
Apr
28
Mar
Posted by Anonymous
I am diabetic and my wife and I both take Crestor. Since our insurance started using Express Scripts, getting our refills has been an absolute NIGHTMARE. We call and call and call and each time we have to spend 45 minutes on the phone with the idiots (sorry) and we get NOWHERE. I spoke with them Wednesday as to why my Crestor had not shipped. The robot/human I spoke with said it won't ship until April 25. I ask it when the last shipment was. It said December 27. I asked if it could add that the period between Dec 27 and Apr 25 was a MONTH more than the 90 days' refill covered. It seemed to almost understand that concept. Then it told me they sent me 90 Crestor on Sep 5, 90 more on Sep 30, 90 more on Oct 24 and the "last" 90 on Dec 27. I asked it if it REALLY believed that's what happened. I tried to explain to it, using the smallest possible words I could, that I did NOT have 270 Crestor pills on hand. It agreed and said something was wrong with their system (which is their answer for everything). It said they entries were wrong but whoever corrected them had not corrected them correctly. I'm not kidding. You can't make this sh*t up. The woman I spoke with PROMISED my Crestor would ship in a day or two. Well, it not only hasn't shipped but according to their web site, it's not going to until (can you guess?) APRIL 25!!!!!!!!! These people are border line cavemen. They are the dumbest group of people I have ever had to deal with.
25
Mar
Posted by Anonymous
Express Scripts' customer service should be renamed CUSTOMER DISERVICE!!!!!!! I am a type 1 diabetic with multiple maintenance medications. I had put in 3 orders on March 7 and as of today, March 26, all I have gotten so far is just plain incompetence and "sorry I can't help you comments". My doctor called to ok my prescriptions on March 12 but for some reason their "system" cancelled my orders. A supervisor told me that their system inadvertently cancelled my order so they would reinstate it and all was good. A week later, my meds still haven't come so I call their customer service again and was told that they needed "clarification" from my doctor and they still havent gotten it so they can't process my orders (don't know why they couldn't all the needed info when my doctor called on the 12th but maybe that's just me). My doctor's office says Express Scripts is the most difficult "pharmacy" they deal with coz they always yhave to call multiple times just to get an order right. What took my locaL pharmacy 20 mins to complete, takes the people from Express Scripts a month and counting... I could be dead by the time they process my medications. Where is a good lawyer when you need one?
