EHarmony customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from EHarmony.

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Viewing EHarmony customer service reviews 26 - 50 out of 466
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21
Dec

Posted by Teresa Roeber


on 12/21/16 at 10:09AM

How do I cancel..

There is absolutely no one in my area, signed up 2 months ago,

Been on the site twice...please, would like to discontinue with this site

27
Nov

Posted by Anonymous


on 11/27/16 at 3:55PM

I cancelled my account many months ago. Why was I just billed $80? I want to be reimbursement and not billed again.

15
Nov

Posted by Anonymous


on 11/15/16 at 11:40AM

Hello i was reviewing the payment policy in which is confusing to me because one payment says $16 for 12 months and at the bottom of the page says $203 for memebetship. I dont want to sign up for something im not inderstanding

15
Nov

Posted by Anonymous


on 11/15/16 at 9:50AM

I need a respond for my question also you say the weekend was free and it ask me for a credit
card. also you closed my account without any reason.

14
Nov

Posted by Anonymous


on 11/14/16 at 10:21AM

This web side is "SUCK" They are false advertising! they offer "FREE" service this weekend till today Monday, not at all... I was doing my profile for an hour, @ the end they are asking for a Credit Card???????????
Also call the Customer Service number, doesn't exist!!! is not in service anymore!!!
This is a JOKE!

14
Nov

Posted by Berkys


on 11/14/16 at 8:04AM

My name is Berkys Genao and you have closed my account that I open last nigh.

I told the thrue about my age and information and i did not violated the term of Eharmony. you did not have any reason to closed my account. I feel discriminate. I try to contact you by
phone but it say the phone is not in service.

30
Oct

Posted by Anonymous


on 10/30/16 at 8:36AM

why did i spend all this money and have not received just two matches for three weeks? please give me an answer

29
Oct

Posted by Anonymous


on 10/29/16 at 9:30AM

Having trouble getting my profile to go through. Why would I want to sign up with a company that takes my money but can get no support. Commercial seems to be very fraudulent

24
Oct

Posted by Anonymous


on 10/24/16 at 4:18PM

Hello, I've signed onto Eharmony a few months ago, I've moved to a different state. I've prescribed... But the location is not current. How do I go about changing it.

22
Oct

Posted by Anonymous


on 10/22/16 at 8:19AM

Phone support non existent please refund my subscription money I wanted my money you took out the whole year very dissatisfied ! very bad support

22
Oct

Posted by Anonymous


on 10/22/16 at 8:15AM

I signed up for monthly service they immediately withdrew out of my account for a year and signed me up for an automatic renewal this is so wrong and then you can't even contact eHarmony the phone number doesn't exist as above

21
Oct

Posted by CYCLIST77


on 10/21/16 at 1:20PM

I have repeatedly told eHarmony not to send me photos of women I wouldn't be attracted to alone on a deserted island with. But you must employ people that are unqualified for the job or you do not monitor adequately. They send me photos of women that are totally opposite of what I asked for. Undoubtedly they are getting off on it. This is the absolute worst dating site I have been on ever. Your employees are either racist or have low standards and should be terminated. The BBB will get the same message I have given you. Please for your own good put cameras on the employees that are doing the matching. They are undermining your company right under your noses.

21
Oct

Posted by CYCLIST77


on 10/21/16 at 12:21PM

On your WHAT IF OPTION your photos don't match the person which screws up the purpose of having that option. Can you not solve this embarrassing problem. Also on Amy, I sent her a ultimatum and she didn't respond but you said she did to GO FOR IT! Please correct these problems so you can live up to your advertising on TV.

14
Oct

Posted by Kelly mcleod


on 10/14/16 at 4:25PM

I have tried calling your # is not in service you took all my info of my credit card and then disconected so not anactive member . I want imeadiate answers contact me

14
Oct

Posted by Steve basile


on 10/14/16 at 2:00PM

Please cancell my aplycation as i dont want to be on e.harmony please give this urgent attention.thanks kindly.

10
Oct

Posted by Richard Mickelsen


on 10/10/16 at 10:09PM

To let you know your service is being used by computer scammers to steal money from your subscribers. Contact me at for more info. Thank you for canceling my page.

06
Oct

Posted by Getitfree


on 10/6/16 at 11:42AM

The service does not work. I have paid for three months. I cannot see any of the responses from anyone who has sent them. I sent the same information back and forth several times. I would like to have a refund. Very disappointed. You wasted a lot of precious time that I could have been spending with my friends and family.

26
Sep

Posted by Moeshamillymagee


on 9/26/16 at 7:12AM

My account is paid thru 10/12/16 and you closed my account. I also should have had a few extra days because my account was compromised. This site is not worth what I paid and I must not happy about it.

24
Sep

Posted by Anonymous


on 9/24/16 at 2:46PM

These people have been taking money for more than a year. Trouble getting out paying for more than a year without knowing!

18
Sep

Posted by Michele


on 9/18/16 at 11:38AM

I am still unable to get through to emails of matches, getting an error sign that I owe more money. I just jointed
Michele Geigle

14
Sep

Posted by Anonymous


on 9/14/16 at 6:43AM

Not sure if my account locked. I am not getting any responses. Every time I try to send out it says oops. They are taking my money and I'm getting no where. Please help.i can't get a person.


Marilynn Schoen-Thornton



Thank-you

11
Sep

Posted by Anonymous


on 9/11/16 at 3:23PM

I am very frustrated. First, I am locked out of my account and everytime I request help I eat for an email that never Co?yes so I could reset. Seond, Now I am getting messages about buying services. I made 3 payments for a year of service and being locked out haven't even been able to use them. I am not happy.

04
Sep

Posted by Sallymarie526


on 9/4/16 at 7:24PM

I signed up on August 28 2016. There was a free 5 day trial, but I thought this site would be a way to meet decent people.
I put in all of my criteria, distance, non smoker, non drinker.....and the guys your sending me live over 60 miles away. And they drink ! This is not what I signed up for. I put in the ages I am willing to go,out with, and it automatically resets it to older men, like 6 years over my age! I am very disappointed with this dating site. Since there was a 5 day free trial, can I get my money refunded?
Thank you, Sally Goldstein 203-885-8289

28
Aug

Posted by Leslie0711


on 8/28/16 at 5:04PM

I asked for my service to be discontinued over a month ago and I am still getting notifications. I also stated the reason for discontinuing which is I took advantage if signing up for 3 months at 80% off. I being charged 29+ dollars. Not cool. In any event, take me off.

Thank you,

Leslie Hunter

15
Aug

Posted by Anonymous


on 8/15/16 at 10:03AM

This site is such an incredible waste of time and money. No visits, no views, no new matches. Why did I spend $165, put my heart on the line, and have faith in a website that"preaches" honesty, faith, and lies about meeting people. You should be embarrassed and ashamed. You should give me my money back

Viewing EHarmony customer service reviews 26 - 50 out of 466
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