Duane Reade customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Duane Reade.

Apr

Posted by Anonymous

on 4/16/24 at 5:09PM

Good evening,
I have just had most unfortunate experience at Duanne Reade pharmacy at Stonybrook. First, they lost my husbands medicine and told me they were giving me a 30 day supply instead of the five he was supposed to get. If that were true, they should have legal action taken against them for giving out unprescribed drugs. Actually, he had a 90 day supply but they lost the prescription and made up that insane excuse instead of being honest. However, that was not the most
horrifying incident. What was more horrifying was when they found medication that should have been in the refrigerator but was not and the girl told the other girl to put it in the refrigerator. Hopefully, it did not spoil already. Pretty scary.
Please give the pharmacy more help and train them to admit when an error has occurred. Eveyone makes mistakes just dont make up a story. That will not be tolerated by me. Again, please get them more help before something bad happens to an innocent person.

Jan

Posted by C

on 1/10/24 at 1:25PM

been on hold now for 46 minutes - sill "more than three callers ahead of you"...
I get it that they may be busy...but seriously - saving money by being SOOOOOOOOOO short of staff that you cannot get a pharmacist?

Wow ... Duane Reade & Wallgreens have taken service to a never seen before level... well within the seventh circle... wow...

Nov

Posted by Anonymous

on 11/3/22 at 11:41AM

I went to DR on York street and 79 in NYC. I bought something and came back 2 min later to return. First the cashier said if I just bought it - it was too soon to return. Then she asked for the receipt. I paid for with a card. I said I don't have receipt. Then the other cashier said - you didn't want the receipt. I said you asked if I wanted receipt and I said no. Then the first cashier said to me "It's on you - if you don't have a receipt" . I said no it's on you if you did not tell me if I did not opt for receipt, than I could not return. Then other customer said "you should take the receipt". I said I thought it was digital and I didn't want to waste paper. Now it's a four way discussion between myself and 2 cashiers and another customer. Then the cashier I bought it from said. "I will dig through the garbage. Now I am spending my day digging through the garbage. I said I was here 2 min ago - not sure how much garbage you have to dig thru. She found my receipt in about 5 seconds - then asked for a photo ID. This was an unbelievable state of occurrences that I had to go through to return an item.
I cannot understand why people who work here cannnot do a simple return, but rather tried to find reasons why I could not return. Terrible customer service. I would think in retail - returns are part of a job that occur fairly often. I was treated horribly for trying to return an item. Worst store ever. I am completely shocked at their reaction and their treatment of a customer.

Sep

Posted by Anonymous

on 9/9/21 at 4:50PM

I have been trying to call my nearest Duane Reade at 94 and Broadway, NY, NY 10025. where I get my medications from. I have called several times today and have been put on hold for almost 1/2 hours and no one comes on. I called at different times during the day and I am told that they are with another customer. I hold and hold and then get disconnected. This is not acceptable and totally disgraceful. I am a senior and need questions answered. What is happening that we can't get anyone on the phone.

Sep

Posted by Jane

on 9/20/18 at 6:06PM

I went to the Duane Reade located on 100 Broadway in New York, on Thursday, September 19th. It was around 11:50am when I approached the register that Beverly G was attending cashier. The 2 items I had purchased totaled $2.88. I asked Beverly if she could advise the amount of points I had. She stated I had $2. I replied that I received an alert from Walgreens, that I had $3 and I showed her my walgreeens points through My wallet' on my iPhone. Beverly learned up against the wall and lithely said nothing. I repeated once again that my app says I have $3. She replied our system says you have $2 so that's what you have. I decided to just pay with my CC because her face and entire demeanor was just disgusting and a disgrace to customer service. I go to this store daily and have encountered her nasty presentation each time and watched how she assist other customers. She is not capable of being a CSR and should be put in thr back stocking shelves or unpacking boxes where no one can see her and vise versa. I spoke with the Supervisor Jesus whom stated he would definitely look into the matter. He offered a gift card and I rejected it as I wasn't looking for a bribe. CSR in face to face areas need to be inservices on character and professionalism. Beverly exemplifies neither. There are so many people that need work. If she hates her job which is what it seems like, let her leave or simply get rid of her.

Mar

Posted by xxxx

on 3/28/18 at 2:02PM

duane reads thefts are from inside. PEOPLE SHOULD BE AWARE OF THE FACT THAT ALL THE STORES ARE ESPECIALLY D.R. IS DUMPING MOST OF THEIR FOOD AND ITEMS NOT SPOILED AND ALSO IN THE SINK. FULL BEER CANS EMPTY AND FULL. BUT YOU PAY FOR THINGS AND DON'T SEE THE RIP OFF AND YOU DON'T SE3E THE HUNGRY, OR THE HOMELESS OR THE PEOPLE WHO GIVE AND OTHERS WHO MAKE SURE THINGS DON'T JUST GO TO WASTE AND MAKE LANDFILLS AND WORSE.

Duanre reade especially the own at city hall are just making a show and are just as racism as any. The kids that plantation work at these stores are young hypocrites and that's always why things never change since they also cater to the police and deal with cover ups and payoffs.

PEOPLE SHOULD ASK WHY THE POLICE DO AND WONDER WHY EVERYONE IS SO SILENT AND PLAYING DUMB OR EXCUSING THINGS BECAUSE THEIR FAMILY MEMBER IS A POLICE PERSON.

THEY RID THIEFS AND UNDER COVER GUYS. ITS ALL A SET UP. Also so is POVERY a lot of set up. Since Obama has been president a lot of people have be playing free and not paying attention to their fellow person. Duane Reade is not in trouble with thefts. HARDLY ANYONE BUYS THERE FOR THE STOCK THEY CARRY AND GET DELIVERD EVERYDAY...and cannot have a real SALE or give anything away for FREE but no body sees what is going on... lots of waste but you also don't see others suffering at all. Everyone is just living it up.

Mar

Posted by claudette

on 3/3/18 at 1:35PM

I live in Brooklyn, NY. Your branch on Nostrand Ave. & Myrtle Ave. is losing a lot because every day theives are walking out without paying. Stealing in plain view and no one stops because there's NO security guard. Each time I go to the store there's someone or like today 3 people packing their plastic bag with stuff. I suggest you hire a security guard at that branch because it's frustrating to see shoppers witnessing this and can't do anything. Thank you.

Oct

Posted by Cannot Believe This Happened

on 10/13/17 at 3:11PM

Was just tracked through the Duane Reade located at 60 Spring St, New York, NY by undercover security while choosing two items to purchase. Didn't even realize he was tracking behind me until I went to stand in the line and I recognized him from the isle that I was previously in. And also from the isle before that. And the isle before that! I finally put two and two together since it was clear that the guy didn't have any items.

Here is the issue: I was the one Black person in a store FULL of others. And I was the one person he decided he needed to target for shadowing. Clearly his intentions were racially motivated and I am seriously offended.

I called the store manager because I was still fuming after walking home a couple blocks away, and the assistant manager Kaleema told me that everyone who comes into the store is considered a suspect. I asked her if everyone in the store is not considered a customer and she told me no, they are all considered suspects.

I am just appalled. She really said that! What the hell kind of society is this????

Jun

Posted by Cattie

on 6/1/17 at 1:42PM

I am a customer who was the victim of an incident that occurred at Duane Reade by Walgreens store #14438 located at 136-02 Roosevelt Ave, Flushing, NY 11354 on May 31, 2017.

After I made my purchase at 7:02 pm, the security guard on duty in your store hostilely approached me, impersonated a police officer, wrongfully accused me of stealing, verbally harassed me, pushed my stroller with my two month old baby inside, and threatened to cause me bodily harm. The security guard said to me, "Don't ever come back here. I'll beat you up!" There were other employees who witnessed the scene, yet not a single person came to my aid.

On June 1, 2017, I contacted the store and spoke with the manager, Tom. I asked Tom for the name of the security guard who harassed me, and Tom told me in a very irritated manner, "That's not going to happen!" He refused to give me the name of the employee who harassed me. Tom's attitude showed absolutely no sympathy for me and my baby, victims of the horrific incident that occurred in their store yesterday.

As a loyal and innocent customer of Duane Reade, who was wrongfully accused of stealing, harassed and threatened, I expected an apology from the security guard, and from management (at the very least). Instead, in addition to being a victim of this outrageous incident, I have been told off by the manager.

I filed a complaint to Walgreens, hopefully they will handle this situation accordingly. I am emotionally distressed from this terrifying incident. I hope that no one else has to become a victim of a hostile and dangerous environment in this store.

May

Posted by GOnow

on 5/1/17 at 3:34PM

The "manager" at 2522 B'way @ 94th Street that calls himself MD does not know how to read a coupon and I had to go to CVS for a real ENGLISH SPEAKING manager that can ACTUALLY READ instead of INCORRECTLY INFERRING.

Feb

Posted by Anonymous

on 2/12/17 at 5:12PM

I am writing to complain about the cashier who just did not help me and was thoroughly rude to me, shockingly rude. I walked in, stopped at the cash register, and asked her if they had castor oil. she ignored me. I asked 3 more times, and each time she did not respond. Finally, I raised my voice louder. I couldn't tell whether she was ignoring me, of not hearing me. she did, then, look up, and said in a gruff manner, "what is that?" I said it is oil made from a castor bean. she said she didn't know, without any offer to find out. I then asked if she could call someone who would know. she picked up the phone and spoke to someone. I awaited 5 minutes. I did see a woman come up the stairs, she spoke to the cashier briefly, then disappeared back downstairs. I waited another 5 minutes. I went back to the cashier and said, "is the person coming up to talk to me?" she said that she had just been there. I said that I was standing right there, so why didn't I get to speak to her. she said, again, in a very harsh tone, "I don't know." and then added, very angrily, vert aggressively "What do you want me to do?" at that point I walked out. I don't think this woman is serving our business well. I did not get her name. but she was the only cashier at the front, and the Duane Reade is on the corner of Park and 20th st. I am sure if you decide to follow this up, you can determine who this woman was. She is young, not more than 25. there were about 4 or 5 customers waiting in line, and they all heard the interaction. this just really is not good business. I think you for your time and consideration.

Feb

Posted by Anonymous

on 2/3/17 at 7:58AM

This is the 3r time i have bought bad milk from Duane Reade on 35th & 6th avenue. First 2 times were kind of my fault for not checking the dates but when i did notice it only had one day till expiration. This time the mill expiration date was for the 2/8, today is 2/3 and the i drank smelly rotted milk. Never use that place to buy anything that is perishable.

Thanks for wasting my money, never use taht store for anything again.

Jan

Posted by Ahmed

on 1/26/17 at 2:41PM

Went to get a vaccination for my elderly folks, yesterday.
We provided them with all the requested information. We were told to come the next day when the vaccine was in stock. When we arrived today we waited for an hour while they sorted out the details. In the end, they told us that we needed a prescription. When I inquired she gave me no explanation as to why this happened. The managing pharmacist wouldn't even acknowledge they had made an error. Terrible, inconsistent customer service and misinformation. I won't be going back there. Duane Reade Grove st. Jersey City NJ

Jan

Posted by disgusted

on 1/18/17 at 12:48PM

I was just recently in the DuaneReade located on 106 st and 3rd ave. I bought some candy for children. Some of the candy were on sale for 4 boxes for $4. I was charged $1.79 for each individual box. When I asked the young lady why it had rung up at that price. She proceeded to inform me that because I had not purchased four of the same kind they had come out at that price. I responded that I had made actually purchased candy before and that that was not the case if the store policy had changed and can I please speak to the manager. (Day shift) She called the manager but with attitude and proceed to stand there making faces to her coworker. If I did not the complete money to make a purchase at any of your stores. I highly doubt that that any of the workers would allow me to be short. So why get anger when your have to return money you clearly over charged. The manager an comes over just as bad with an attitude does not identify himself as a manager but proceeds to inform me that the candy I took was not on sale. When I reached over and showed him the sale tag. He proceed to tell another cashier just give it her for Four $4 Just give it her and rudely walked away. I was taken care by another young lady called Brenda which I was inclined to ask name because of her exceptional customer service skills. If you manager is rude and unprofessional as I have witness prior to this incident with other customers. I suggest you evaluate who is the face of your store. Brenda should be running your store she handle the situation as if she was the manager and even though the incident had nothing to do with her she even went so far as to apologize for her manager and coworkers behavior. Shame on them. I would never go in the store again. In the end They still did not returned the correct amount. They were supposed to return to me 3.16 and they only return $1.33. It is disgusting that I work in this neighborhood and have to be subjected to this treatment by the hood rats working in this store.

Jan

Posted by Anonymous

on 1/14/17 at 12:19PM

Dear Representative, I'm a local shopper at the 310 E 2nd Street #14501 location. There never seemed to be a problem until I came across the store manager, Charlesa Ganga. Her unprofessionalism shined through when I arrived along with several other customers to the local Duane Reade and had to wait in the cold along with 2 employees because she had not arrived. Not only was she late but the condu t of the employees and their attitude was effected because in their conversation "if she was late then why should I show up on time" was the highlight. I'm not sure what measures of hiring you go through before delegating that type of responsibility to someone but I was highly bothered that upon the 'store manager's' tardiness, she displayed an attitude because I asked her if I still had to waiting the cold when I had been standing there for 15 minutes for her to open the store. Potential customers left and as a 'manager' she displayed a bad representation.

Jan

Posted by Anonymous

on 1/7/17 at 8:39AM

I've been a customer at multiple duane reades for years but I'm no stranger to the store located on 750 New York ave I call it my home store. I KNOW All the staff that been there for years and I'm starting to see a lot of new faces, & majority of them are FEMALE. It may not be any of my concern but I love the workers there they make me laugh, help me find what I'm looking for then give great service at the register. I have new hours at my job so I now come to the store at times when they are close to closing, THIS STORE IS LITERALLY LOCATED ACROSS THE STREET FROM A CRAZY HOME & every other night I come to get my late night snacks before I go home THERE ARE NOTHING BUT FEMALES closing the store. I mention this problem because like I said I'm a faithful customer and they have some very big to average guys working in the store it makes no sense why there are women struggling to close the store gates or even closing the store WITH NO MALE. I know this much because I ask questions. AT NIGHT THE AREA GETS DESERTED barely any car or foot traffic, I feel for the females so I always mention to them every night PLEASE BE SAFE. I don't no if they complain or not BUT I AM, What's right is right & What's wrong is WRONG!!!!

Jan

Posted by Anonymous

on 1/6/17 at 10:26AM

Dear Representative, At 11:57am, Store #14118( 305 Broadway), NYC. Your staff was conducting racial profile against a man who had used the ATM first and then started perusing the newspaper located at the front door. The cashier who was attending me stop my transaction & stared at the man as if he was trying to steal the newspaper. When the man asked her if she was looking at him & why, she lied to him and told him she was not when she was. It was disgraceful that Americans of color are not allowed to shop, stop or evaluate a product without being profiled as a thieve or criminal. The man was not interfering in my purchase, so I did not know why the cashier stop attending to me. The cashier did not have a security uniform, so her extra duties were not apparent to me or the customer. Another, staff member of the same descendant tried to call the cops instead of trying to de-escalate the situation. I am disgusted and appalled by your staff lack of ethic training. Indian, Arabs or other descendants from that Area should not discriminate against Americans because of the color of their skin. Although, the gentlemen was angry and using profanity, he was frustrated that people like your staff are racist at heart and the behavior became a mirror for his behavior and I am positive that if a Caucasian man stopped to use the ATM and look at the newspaper, she would not have stopped my transaction to watch his every move nor would she have delayed attending to me.

Nov

Posted by Sarameli

on 11/1/16 at 9:34AM

For over a montb your Duane Reade stores in midtown, in the 10022 zip code, have been a disorganized and empty mess, the likes of which I haven't seen since the days immediately following hurricane sandy. The shelves are empty, even for the most basic products. And for a month! What a disaster. The employees don't know what's going on other than to assume it has something to do with Walgreens takeover, and let me tell you that as a customer I could not have a lower opinion of Walgreens than I do at present. Duane Reade was very well run and well stocked, and even restocked more quickly than this in the midst of a massive natural disaster--hurricane sandy! Walgreens is a disaster, and I can't understand how terribly they have handled this. When will the shelves we restocked and reorganized?!

Oct

Posted by JR

on 10/27/16 at 5:10PM

When I walked in, there were three checkers and three customer at the RX counter. It took 10 minutes for there to
Be any movement at all. And now, we are down to one checker,

Oct

Posted by Anonymous

on 10/23/16 at 4:51PM

I have been coming to the Duane Reade at 155 east 34th Street for years I started filling my prescriptions at this store for about 15 months ago. I went in on Friday the 21st to fill my prescription Ashley manager on duty in the pharmacist tells me to come back Sunday to fill my prescription it will be in I see Lydia tan shift manager for the first time I was on the phone I handed her my prescriptions she looks at me and gives me a face of disgust. She asks me for my address very nasty and judgemental look on her face and tells me to come back in a hr. I come back and she tells me that there is a new policy that they can't fill my prescription and if I dont like, I can call 1800 Walgreens i did and she told me that this is a old policy and it's the pharmacist to give it to me or not and i tell her that Ashley told me to come back Sunday to fill and i tell her this and if i cant take my medication I can have a seizure and possibly even die from not having my medication and Lydia Tan tells me that it's not her problem and she don't care. This woman is a judgemental nasty heartless person that didn't care if I can have a seizure and I came to this store for yrs.

Sep

Posted by Anonymous

on 9/14/16 at 7:17PM

Alexandra Lincifort, shift manager at store number 14169 located at 155 E. 34th St. in Manhattan was extremely helpful tonight in helping my daughter obtain a flu shot. Alexandra was professional, knowledgeable, and eager to make this a good experience from my daughter. She is an asset to your company. Zehava Schechter

Sep

Posted by Anonymous

on 9/13/16 at 6:39PM

Good evening. Just emailing to informed that such a prestige store like Duane Reade / Walgreens located on Houston St and Avenue D would allow a thief go shopping with my Debit card that was lost and purchase in three occasion merchandise totaling $169.91 with my Card and use it as credit and not one time was the individual IDed. How depressing the thought that I will not trust this corporation with honesty. Employees in this particular store needs more training to work behind a register so that this like this don't happen again. Unfortunately I was the victim of a theft my a person and your store. Not very cool or happy from a customers stand point. Please call me if you need more answer to your big store problem my number . Very upset........I

Sep

Posted by senoritamery

on 9/1/16 at 7:30PM

I would like to file a complaint against ur store located at 145th St and Bradhurst. I went to purchase the Diet Coke sodas that were on sale and there weren't any in the aisle. I asked a male worker who was in the photo section if I could be assisted on the floor to see if there were any more left in the back and he said that no one was on the floor and that there weren't any left. I asked him if it was possible for me to get a rain check and he said that he doubt I could get one because the week hadn't ended and that I would have to get in line and ask the cashier. So I said ok and I waited my turn in line. He started calling customers from the line to help out the cashier because there was only 1 cashier and when it was my turn it was with him and he rudely said 'I told u to get in line and u would get it from the cashier' so I said 'well I did get in line like u said and now I'm next, I see u r helping her so ur telling me that u can't give me the rain check also? And he answers 'well listen u have to wait back in line' I looked at him like wow, is he really talking to me like that? As I get back in line, the store manager walks by and then the worker says he'll give it to u 'with an attitude'. So I asked him y was he talking to me like that and giving me attitude and he responds cuz ur giving me attitude. So I look at the manager and asked him 'r u the store manager? and he says yes, then I said 'do u hear how he's talking to me and u let him talk to customers like that? He just shrugged his shoulders like oh well, what do u want me to do? So anyway I was given the rain check and I asked for the worker's name in which the manager hesitated then said that the worker's name was Willie. I don't know if that is actilly his name. I looked at the manager's badge and his name is Darnell. I wouldn't want anyone to lose their job because we all need one but the way I was treated and spoken to today was very disrespectful and uncalled for. I will never again step foot in that location. This is not a good way to represent Duane Reade.

Aug

Posted by Sharon

on 8/30/16 at 10:27PM

I am truly disgusted and embarrassed by my treatment in your New York store this evening. I selected alcohol, chips, ice cream and soda proceeded to check out. I had my ID in hand (United Kingdom drivers licence) to be informed that company policy in this store required a USA or Canadian licence. Given that I purchased from this store last year I was some what confused and furious.
I then left following their refusal to serve once I had the managers name and store number - Adamldi Alzoumh Store 14404. My husband and I went to your store that we know is two blocks down and purchased our items.
I felt belittled and found the experience completely infuriating, I am 42 years old and have never been denied Alcohol purchase when using a legitimate United Kingdom identification throughout my years traveling within the USA.

Aug

Posted by Unsatisfactory customer

on 8/27/16 at 9:40PM

Hi i would like to file a huge complaint against lost prevention at this location : 436 86 street.i am really offended and really disgusted with the customer service that I received today, never in my entire life have I ever lost such taste in my mouth after this nasty unnecessary incident that happened to me and my husband. We were shopping in this particular Duane today around the time of 5 pm , looking around for some hair dye,and just minding our business, after some time we decided to leave the store, before we did we were approached by a black African American man who said to my husband " I think you forgot to pay for something" we turn around in disbelief. My husband who is of Latino background just looks at him , confused and tells him excuse me? We didn't buy anything , then we find out he is loss and prevention and after we specifically told him we didn't buy anything he kept pressing my husband ,now at this point,I'm feeling highly direspected, first of all. He shouldn't have approached us the way he did,he should first check the cameras and figure out if indeed such activity was occurring and then proceed with him accusation secondly, he's the idiot because we really didn't take anything, and thirdly, if there was such case that happened in the store, he should've been more aware of things, and handled it in a competent way. I've always been a big fan of Duane Reade, and you guys have really always been the store I go to but after this incident, I really am so beyond disgusted with your customer service that I will tell all my friends and family about this and hopefully they will refrain from going to your store.me and my husband have never been accused of such nonsense it's quite absurd ,and after this I pray and hope to god that 5'7 loss prevention incompetent nasty a hole of a person gets fired for the unnecessary dumbness & the humiliation he caused me & my husband, word of advice: don't go accusing people of things if you have no proof, secondly, if you can't do your job right, you shouldn't work there, this was the worst customer humiliation with this one particular distastefull,inexperienced jerk of a loss prevention office I've ever met, there are no words! Lucky for him, we aren't mean people to sue and claim for slander and stupidity, I hope to god he gets what he deserves, God knows and lord knows he doesn't like ugly!

Viewing Duane Reade customer service reviews 1 - 25 out of 66

Duane Reade customer service reviews

Apr

Posted by Anonymous

Jan

Posted by C

Nov

Posted by Anonymous

Sep

Posted by Anonymous

Sep

Posted by Jane

Mar

Posted by xxxx

Mar

Posted by claudette

Oct

Posted by Cannot Believe This Happened

Jun

Posted by Cattie

May

Posted by GOnow

Feb

Posted by Anonymous

Feb

Posted by Anonymous

Jan

Posted by Ahmed

Jan

Posted by disgusted

Jan

Posted by Anonymous

Jan

Posted by Anonymous

Jan

Posted by Anonymous

Nov

Posted by Sarameli

Oct

Posted by JR

Oct

Posted by Anonymous

Sep

Posted by Anonymous

Sep

Posted by Anonymous

Sep

Posted by senoritamery

Aug

Posted by Sharon

Aug

Posted by Unsatisfactory customer

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