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I went to the Duane Reade located on 100 Broadway in New York, on Thursday, September 19th. It was around 11:50am when I approached the register that Beverly G was attending cashier. The 2 items I had purchased totaled $2.88. I asked Beverly if she could advise the amount of points I had. She stated I had $2. I replied that I received an alert from Walgreens, that I had $3 and I showed her my walgreeens points through My wallet' on my iPhone. Beverly learned up against the wall and lithely said nothing. I repeated once again that my app says I have $3. She replied our system says you have $2 so that's what you have. I decided to just pay with my CC because her face and entire demeanor was just disgusting and a disgrace to customer service. I go to this store daily and have encountered her nasty presentation each time and watched how she assist other customers. She is not capable of being a CSR and should be put in thr back stocking shelves or unpacking boxes where no one can see her and vise versa. I spoke with the Supervisor Jesus whom stated he would definitely look into the matter. He offered a gift card and I rejected it as I wasn't looking for a bribe. CSR in face to face areas need to be inservices on character and professionalism. Beverly exemplifies neither. There are so many people that need work. If she hates her job which is what it seems like, let her leave or simply get rid of her.


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