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I went to DR on York street and 79 in NYC. I bought something and came back 2 min later to return. First the cashier said if I just bought it - it was too soon to return. Then she asked for the receipt. I paid for with a card. I said I don't have receipt. Then the other cashier said - you didn't want the receipt. I said you asked if I wanted receipt and I said no. Then the first cashier said to me "It's on you - if you don't have a receipt" . I said no it's on you if you did not tell me if I did not opt for receipt, than I could not return. Then other customer said "you should take the receipt". I said I thought it was digital and I didn't want to waste paper. Now it's a four way discussion between myself and 2 cashiers and another customer. Then the cashier I bought it from said. "I will dig through the garbage. Now I am spending my day digging through the garbage. I said I was here 2 min ago - not sure how much garbage you have to dig thru. She found my receipt in about 5 seconds - then asked for a photo ID. This was an unbelievable state of occurrences that I had to go through to return an item.
I cannot understand why people who work here cannnot do a simple return, but rather tried to find reasons why I could not return. Terrible customer service. I would think in retail - returns are part of a job that occur fairly often. I was treated horribly for trying to return an item. Worst store ever. I am completely shocked at their reaction and their treatment of a customer.


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