Flag Duane Reade Customer Service Review

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I am writing to complain about the cashier who just did not help me and was thoroughly rude to me, shockingly rude. I walked in, stopped at the cash register, and asked her if they had castor oil. she ignored me. I asked 3 more times, and each time she did not respond. Finally, I raised my voice louder. I couldn't tell whether she was ignoring me, of not hearing me. she did, then, look up, and said in a gruff manner, "what is that?" I said it is oil made from a castor bean. she said she didn't know, without any offer to find out. I then asked if she could call someone who would know. she picked up the phone and spoke to someone. I awaited 5 minutes. I did see a woman come up the stairs, she spoke to the cashier briefly, then disappeared back downstairs. I waited another 5 minutes. I went back to the cashier and said, "is the person coming up to talk to me?" she said that she had just been there. I said that I was standing right there, so why didn't I get to speak to her. she said, again, in a very harsh tone, "I don't know." and then added, very angrily, vert aggressively "What do you want me to do?" at that point I walked out. I don't think this woman is serving our business well. I did not get her name. but she was the only cashier at the front, and the Duane Reade is on the corner of Park and 20th st. I am sure if you decide to follow this up, you can determine who this woman was. She is young, not more than 25. there were about 4 or 5 customers waiting in line, and they all heard the interaction. this just really is not good business. I think you for your time and consideration.


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