Dish Network customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Dish Network.

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Viewing Dish Network customer service reviews 51 - 75 out of 950
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20
Sep

Posted by Don't have one


on 9/20/13 at 10:53AM

Ok second time I try this, I tried to set up new service. I have two receivers on a 311 with green bars on the signal meter and a 501 showing a signal of 102 and 103 ( 110 and 119 ) but the bar is in white and says its the wrong satellite. I deal with 5 different people the first one reconnects me to customer service , this guy is beyond rude and says I need to set up an account before it can work, after 10 minutes he say he can't directly connect me to tech service but gives me their number which turns out to be a nation wide insurance company. I call back get C.S. again finally they switch me to tech service , I guess they know more than the last guy. This person also tells me that the reason it is showing up in white and is saying there is an error somewhere is because I have not activated it yet and have to start a account first. I ask why is the 311 showing me a green signal strength and the 501 showing me a white one. I know she does not know and just wants to get me off the line and insists I call back and talk to customer. service. Its beyond me how they can hire so many stupid people and still keep the company running. I guess I'll try DirecTV.

18
Sep

Posted by doug


on 9/18/13 at 3:11PM

i have ben with dish network for 12 years but if you drop chanel 7wspa spartinburg, s.c. and the program ncis, i will drop you and go to direct. i do not the policy in that if i try to get the discovery or learning chanel i must also get msnbc and other left wing political chanels. why cant i get fox news with discovery, history, or learning chanels. you have gotten to left wing political. BY BY Dish network

17
Sep

Posted by Jay Allen


on 9/17/13 at 11:26AM

i've just paid my bill so i know my service isnt off but i have no channels, and i have called every single number and no one answers just get busy tones... so tired of this i swear im bout to switch to direct tv asap i'm so mad right now....

17
Sep

Posted by PKL


on 9/17/13 at 11:02AM

I do not have my channels. Reset with no luck.
Can not get anyone on phone.

17
Sep

Posted by laketravis


on 9/17/13 at 10:49AM

i called the number on here and got thru same thing has happen to me

17
Sep

Posted by flygirl


on 9/17/13 at 10:43AM

I lost all my channels... I've been with dish for years. I can't get through on a single phone number, even requesting new service... they are all busy!!! What's going on?

17
Sep

Posted by suckitdish


on 9/17/13 at 10:39AM

Had an installation scheduled, I have tried for two hours to reach them.every number is down...guess what...We're not doing an install....that's not a good way to start DISH....

15
Sep

Posted by backdoc


on 9/15/13 at 6:51AM

After getting Dish installed a year ago, and spending money on their receiver, it has been a year of only getting 60% signal, so signal loss with a slight amount of rain. We talked to the original installer about the fact that the roof was getting redone, and he suggested they would be back to reinstall. Now we got told it will cost $150 for "special services", and when the appointment was made, they did not call or show. Contacting customer service resulted in them telling us that there was no appointment, and they would reschedule at the cost of $150 again. We cancelled our account at this time. DO NOT deal with DISH, their customer service does NOT exist.

08
Sep

Posted by David


on 9/8/13 at 9:00AM

I love Dish. There are only 4 programs that I watch on TV, and Dish has them all. They are NCIS,partial signal loss, total signal loss, and my alltime favorite, acquiring satellite signal. Service is great as well. If you need to call for service, you only have to wait for 5 min. while you listen to a soothing conglomeration of half sentences, before they hang up on you. I guess things could be worse.

06
Sep

Posted by stepprice123


on 9/6/13 at 10:19AM

went online after being with dish for almost 2 years and always paying 94.04 when the bill was due, never being late. paid 94.04 on 08/31/2013 they took 200.33 refused to credit my account back the 106.29 which was not due yet, lied to me for 5 straight days and stated that this has been taken care of. guess what that extra 106.29 had been written out in checks to cover other bills they all bounced and the bank charged me 35.00 NSF for each one, thanks to dish not giving me back what they were not authorizaed to take. I hate dish, wish me luck in small claims court.

05
Sep

Posted by Anonymous


on 9/5/13 at 12:40PM

Just had DISH installed today & installer left house. Trying to locate Smithsonian channel but couldn't locate so did Google to find out its no longer available. So now 2 of my favorites I can't see. This is very discouraging especially when bill per sale paper says cost is $39.99but already $83.00.
will try for two weeks & if no better, will go back to Directv.

04
Sep

Posted by DishSux


on 9/4/13 at 2:47PM

I will NEVER use Dish again. Calling DishNetwork Liars and thieves is an insult to liars and thieves. I signed after their authorized agent assured me that if I moved I could get out of my contract. Well I'm moving and now Dish is charging me over $700 termination fee. Then they threaten me that there will be another 400 if equipment isnt returned. I spent most of the day being hung up on by customer service before ever talking to anyone. I spent several minutes on hold only to have the call terminated before anyone ever spoke to me. I am goingvto do my partcto expose Dish on every site I can find.

02
Sep

Posted by J Steele


on 9/2/13 at 10:25AM

Both Direct TV and Dish are terrible. Both liars and thieves. I have had Dish for about 5 months and they over-charge both in price and for a sub par service. I owed $100 for a bill and they charged my account for $273. They said it was their mistake. Even though it took 2 whole seconds to steal my money, they said it would take 5 days to get it back. Not like I had plans for that money, like gas to get to work or anything.... Unfortunately I'm stuck, for the immediate moment, in what amounts to a third world country in Alabama so my options are limited. Can't wait to get back to civilization. If you can, go with Charter or TWC you will be happy you didn't go with these thieves.

14
Aug

Posted by Trish


on 8/14/13 at 12:16PM

Absolutely hate dishnetwork!!!! Always deleting my channels when my bill has been paid! Crappy customer service.. Will never renew my contract with them again.

12
Aug

Posted by Anonymous


on 8/12/13 at 11:23AM

thank you for bringing back nbc! why is local radar to small to see?

02
Aug

Posted by Anonymous


on 8/2/13 at 12:39PM

I have been 3 weeks trying to get an itamized bill for the fees they charged me after canceling their service. All I ever got was that they had received payment frm my credit card. After reading these comments, I guess I am just wasting my time and energy so might as well just give up.

01
Aug

Posted by PHILLYBLAKE


on 8/1/13 at 7:07PM

I Started With Them Late Last Year, I Wish I Didn't . The First Was Not Bad ,then Came My Bill, It Had Blockbuster On It Without Me Ordering It. My Bill Had 15 Dollars Extra On It Which They Swear I Ordered It . Took Me 3 Months Before They Took It Off And Credit My Account Which Had Late Charges On It Because I Paid The Amount Of My Monthly Bill Which I Agree On Instead Of The Blockbuster Fee That I Didn't Know . So 3 More Months Went By My Bill Had A Late Fee On It Even Though I Paid Them. Icalled And The Rep Said Someone Put Some Kind Of Sports Package That Again I Didn't Order , So I Didn't Pay This Time So It Took Them 2 Weeks Before They Finally Said It Was Mistake And They Took It Off And Gave Me 5 Dollars Off For 3 Months ,great Right ,well No A Week Later I Got A Email Saying My Bill Was Overdue And To Pay All Of The Back Pay Or They Was Going To Turn Of My Service, Wow Now Thats When In Got Bad , I Called Them And The Customer Service Act Like They Could Not Find Any Thing On My Account That We Had Fixed The Problem So That Pissed Me Off, So I Asked For Her Supervisor Which She Put Me On Hold For 25 Min. Well Ms. Gail24a Perceeded To Talk Down To Me And Said I Just Wasn't Paying My Bills And It Was My Faught That This Happen And That People Like Me Should Just Pay The Bill. I Kept My Cool Then Asked Her To Transfer Me To Her Supervisor, She Said She Didn't Have One ,so Ask For Customer Care, She Gave This E-mail That Was Not Right, So Now I'm Stuck With This Rinky Dink Company Because They Wont Let Me Out Of My Contract. Do Anyone Know What I Should Do.

25
Jul

Posted by Conway


on 7/25/13 at 8:43AM

Customer Billed $ 33.51 2 Times and refused to provide Dish Service because my Apartment at

, Service man stopped by and advised me on 07/15/13.

Dish has billed me (2) times at-$ 33.51.

I would like to have this expense returned.

22
Jul

Posted by Anonymous


on 7/22/13 at 9:44PM

Please cancel my Dish Network Service as it stands now. It is currently Its a package bundle with CenturyLink Internet and Home Phone Service. I have requested that Century Link be cancelled as well. At this time my remotes do not work. I cannot change channels or the volume. I have tried in the past to get service and all I get is resistance. I can pay the bill but I cannot make changes. So I'm cancelling everything. If I can't make changes why should I have to keep paying the bill. I have requested a new set-up under my name only, at this same address. Phone number

17
Jul

Posted by Anonymous


on 7/17/13 at 7:22PM

One of the worst customer service in the industry. My credit card number changed and autopay was declined so they disconnected my service somewhere around first week of January. When we came back from vacation mid January we decided not to continue with the service so we never called them to continue the service. Long story short we received a bill for the month of January and February as they always bill in advance. I called in and asked them to formally discontinue the service but the told me you have to pay early termination fee. At that point I decided to turn on the service and paid my balance on phone by credit card. Service never got turned on so I called the next day to find out it will not be turned on until my payment is posted. When I restarted my service in the end of February I was told by the customer service that I will not be charged for the time I didn't receive the service and my account will be adjusted accordingly. When the service never started for a few days I decided to call and ask them to call it a quit and send me a final statement and the box to send my dvr back. According to my calculation I had paid enough to cover early termination fee and it reflected in the next months statement too. Surprisingly, I received another statement the following month which reflected that I owe them early termination fee. I called and explained the situation that I had paid early termination fee and what you are charging me is for programming that I never received. After talking to customer service multiple times they didn't fix the problem instead sent my account to collection. Finally, I decided to pay for the programming (service) which I never received to get them off my back. Bad customer service and lack of understanding of the issue. Disnetwork should be ashamed of their sleazy tactics.

17
Jul

Posted by skygirl123


on 7/17/13 at 12:44PM

I have 2 accounts one at my daughters and one at my house. They get over $200 a month from us and I get up this morning and my dish is shut off. I moved here 3 months ago and was told it would not cost me anything to move the service and then I had to have a line put in for my internet and again no cost. I get a bill for $182.13 and I called customer service and they told me it was a cost for transferring the service and when the call was over the moving fee had been taken off.

I get up this morning and have no TV so I call and was told I owed $100.00 which was the moving fee. After talking to many people, rude people I find that they can not take it off the bill so I have to pay it and they will credit it back to me next month but according to them once it is on the bill and your service is shut off they can not turn the service back on until the $100.00 is paid. I was billed the 27th of June and the credit came out the 1st of July so until they get the $100.00 no TV so I am getting ready to call the attorney general fraud unit. Might not get my TV back on but they will get a call and then they can take their service and well I can't put it on here where they can put it.

09
Jul

Posted by theoldguy08


on 7/9/13 at 10:44AM

I am a 10 year plus customer. being retired living on a fixed income, was working when I first signed up with dish.
Requested to change the billing date to avoid late payments. was told that changing the billing date was impossible, not even management can change the billing date....."DUH"....I guess after ten years of being a good customer, just faithfully paying what ever the bill was....I deserve the "DUH"! As big, as profitable as Dish is, and they can not do something as simple as changing a Billing cycle. I reckon it is time to rethink who I give my hard earned monies to. Very disappointed with Dish Management and their consideration for of the customer base they are advertising as satisfied!

02
Jul

Posted by chuck haskins


on 7/2/13 at 4:49AM

We had a blink of power on 7/ 1 and it appears we lost our harddrive on the hopper. Currently we are watching live TV on the main unit in the living room. The other 2 rooms do not work. We also lost about 1/2 of our programs. Customer service says they are sending out a new unit and it will arrive on 7/5. This is unacceptable- I do not understand why your local service men do not carry a spare unit for speedy repairs. We will definitely not be renewing our contract and will seek a more reliable and service friendly carrier.

01
Jul

Posted by Anonymous


on 7/1/13 at 2:50PM

Customer service is terrible....... You have upgraded us without our permission or authorization....naturally the bill is double what we are supposed to pay..... Fraud is what I call it!!!!!

29
Jun

Posted by Unsatisfied costomer


on 6/29/13 at 10:13AM

Dish Network changes prices all the time, the channels are in circles because you are watching something then change the channel to find out is the same program, if you go up still the same. The prices they announce are just the to get you.
I am not using one of their equipment they supposed to send me a box it is been

almost a year it never come. They Dish Network is getting worst than cable no difference.

Viewing Dish Network customer service reviews 51 - 75 out of 950
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