Read the reviews below to see the experience other people have had when dealing with customer service from Craftsman.
I purchased a power washer 2 years ago and it has not worked correctly in months. It will not start and the pull cord to start the engine no longer engages. The worst part is I have not been able to speak to a live person to help. I used to think Craftsman was the best. That is no longer true. I have paid too much money for power equipment that does not perform or last.
i have a craftsman riding mower. in september 2020, the frame broke--both sides. mower is completely inoperable. 1st tech verified problem and ordered new frame to be installed by 2nd tech. 2nd tech says craftsman doesn't do this repair but a replacement mower will be provided even though my warranty had expired. three months, over 30 calls, and a lifetime on hold, still no word from craftsman. today i talked with two different local companies that carry craftsman and neither would get involved because of black & decker custom service practices. my next step is to contact ky & conn. AG.
the customer service i have tried to get is terrible. i have emailed customer care 5 times without a response. i have 3 50ft garden black rubber hoses that have gone bad. when i purchsed them from sears along time ago i was told i had a life time warranty. when i tried to get some type of answer. i recieve nothing
I left a message on the web site about my weed eater. No one has contract me on it. I'm pretty up set. Store will not help me. Now the web site will not let me know nothing. I see why sears is going out business. I just want my weed eater fix or replace. Can somebody help me on this. Thanks
I purchased a xsp 12 gallon wet vac 5.5 hp that works well but the wheels are a total joke. The casters are held by cheap plastic which break with any weight or movement on uneven surfaces. I was told the replacement pedestals are $12.95 each? A flawed design costs a person more than it's value. I won't buy your wheels or any other craftsman product again
I bought a craftsman briggs station 725 series ohv21 in 163 cc self propelled mower last week at Ace Hardware $309.00 I am 79 years old lady n thought this would be great help in helping me mow my yard I want to let you know it doesn�t have much power kinda stalls out even mowing without the bag I did not get the warranty guess I should have maybe I just got a bad one but just wanted to let you know how disappointed o am. It�s my fault I researched slot of mowers before going with craftsman because I am by myself and money is tight but you might want to check this model. Thank you Judy massey
I have called all of the stores in the Richmond area and called customer service about the purchase of a Sears Craftsman riding mower to ask questions about the useful life of the mower and routine maintenance, I cannot speak to a live person nor has anyone at the 4 stores called me back.
I wanted to let you know that I went off my path of buying work boots and purchased a pair of Craftsman boots for the first time because they looked durable and would last. Within a month the sole came undone in the back of one of the boots therefore I will never purchase or recommend your boots to anyone..........
I purchased a Craftsman Snowblower a couple of years ago, and in January the cable that controls the directional chute broke. I took my snowblower to a friend who works on small engines and has his own repair shop in May of this year. A replacement cable was ordered in June and as of today's date, (Sept 05, 2017) the part is still back ordered. If this was a really old machine, I could understand poor availability of parts, but this machine is not two years old. If you can't get parts when your machines break, I am giving up buying anything Craftsman. A very disappointed customer!!
I've been trying to go direct Craftsman and every phone number that I call goes to Searsperiod they can't help me to rebuild my drill so I'm trying to find out from you how I can get it rebuilt it's a 3/8 inch 14.4 volt cordless drill driver the part number is I cannot contact you directly so I can't find out where to send it because our seers don't do that please call or email me at 928-830-4697 or email me at j9 Siebert at cableone.net. I do need some help trying to get my drill rebuilt. Thank you very much my name is Janine Siebert
I bought 2 craftsman folding chairs from Kmart last year and one is already broke. Craft is a name of strength and durability. Not sure, but maybe this one chair was a lemon? I paid good money for it. Can you help me out in any way? I can be reached at cell I can send you pictures of the broken chair. I was quite disappointed that this chair did not last too long! Thank-you for your time. I hope to hear from someone soon!! Terry ðŸË?Å
I have a craftsman snowblower I purchased for over $500.00 I have had the snowblower for comming up on 6 years IT HAS BROKEN DOWN EVERY YEAR 4 times for the same thing --the warranty & extended warranty are useless because it takes them 2 or 3 trips to fix the darn thing SEARS wont honor the warranty The "we fix it on the first trip" HA HA or "Lemon Clause" because in the fine print it must break down 4 times for the same thing "IN ONE YEAR" so if it was to be a lemon you would have to live somewhere it snows all year long NO MORE CRAFTSMAN JUNK FOR ME --NO MORE USELESS SEARS PROTECTION AGREEMENTS EITHER
Just wanted to say I sent 3 emails to craftsman customer care and a facebook message with no response at all. I purchased a pair of boots for my husband which he had for two weeks before the sole of one boot split from the boot itself making them unwearable. I cannot return them as the Kmart where I bought them is going out of business. I will never ever buy Craftsman products again since they obviously could care less about responding.
Trying to find out what blade widths fit Craftsman BAS350 band saw. Can only get responses about small engines and the responses don't make sense or relate to my question. I am giving up and will buy another brand band saw from another source. If Sears can't do better than this responding to questions about a product, I don't want the product.
Just a small idea I had. Those rolling red tool chests with the drawers for men. How about creating a design and style for women. Preferably moms everywhere in different styles and designs for IN HOME use. Not just outdoors. Your profits would instantly sky rocket. Parents everywhere need this....
Horrible just Horrible, I purchased a craftman lawnmower from sears it broke within 2 months I called services it would take 2 weeks to repair Evan through it would take anyone 1 hour so just ordered the to fix myself they sent the part to the wrong address I drove yo where it was delivered and got the part and of course it's the wrong part I called again reordered the part and have not received it so I called again only to be told it was never ed reordered now waiting for part it's been 3 weeks ..NEVER AGAIN
