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i have a craftsman riding mower. in september 2020, the frame broke--both sides. mower is completely inoperable. 1st tech verified problem and ordered new frame to be installed by 2nd tech. 2nd tech says craftsman doesn't do this repair but a replacement mower will be provided even though my warranty had expired. three months, over 30 calls, and a lifetime on hold, still no word from craftsman. today i talked with two different local companies that carry craftsman and neither would get involved because of black & decker custom service practices. my next step is to contact ky & conn. AG.


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