Craftsman customer service

Craftsman is a manufacturer of hand tools, landscaping and garden equipment. Craftsman is owned by Sears and Craftsman tools are sold in Sears and Kmart stores. Craftsman offers customer support by either phone or email.

Leave a Comment
Update this Listing

Customer Service

Update this Department Add a Comment

Phone: 800-549-4505

  • How to reach a live person:
    • Press 1 for English
      Press 0 until transferred
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This is the contact information for Sears which handles Craftsman products and customer service.

User Reviews

07
Oct

Posted by Anonymous


on 10/7/22 at 11:45AM

I purchased a power washer 2 years ago and it has not worked correctly in months. It will not start and the pull cord to start the engine no longer engages. The worst part is I have not been able to speak to a live person to help. I used to think Craftsman was the best. That is no longer true. I have paid too much money for power equipment that does not perform or last.

08
Mar

Posted by Frank Setash


on 3/8/22 at 7:55AM

Wanted to buy a pitchfork.
Craftsman's product was inferior...made in china...bad welds, not symmetrical, wood handle and cost twice as much as a competitor with a fiberglass handle.
Very disappointed!

07
Jan

Posted by james


on 1/7/21 at 11:30AM

i have a craftsman riding mower. in september 2020, the frame broke--both sides. mower is completely inoperable. 1st tech verified problem and ordered new frame to be installed by 2nd tech. 2nd tech says craftsman doesn't do this repair but a replacement mower will be provided even though my warranty had expired. three months, over 30 calls, and a lifetime on hold, still no word from craftsman. today i talked with two different local companies that carry craftsman and neither would get involved because of black & decker custom service practices. my next step is to contact ky & conn. AG.

26
Apr

Posted by john


on 4/26/19 at 7:43AM

the customer service i have tried to get is terrible. i have emailed customer care 5 times without a response. i have 3 50ft garden black rubber hoses that have gone bad. when i purchsed them from sears along time ago i was told i had a life time warranty. when i tried to get some type of answer. i recieve nothing

27
Jul

Posted by Anonymous


on 7/27/18 at 12:55PM

this phone number gets you noooooooooooooooooo customer support it just takes you around in circles

View all 122 Craftsman customer service reviews »
Customer Service Ratings

Based on 103 votes.

2.8

Get Immediate Help

Have a Craftsman question? Get immediate Craftsman support from HelpOwl.com.

Got an Idea?

Have an idea for Craftsman? Submit, rate and comment on Craftsman ideas by visiting IdeaIncite.com.

Corporate Office

Locate the Craftsman corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed Craftsman customer service rankings, employee comments and much more from our sister site.

Craftsman Manuals

Find free Craftsman manuals and user guides available at ManualOwl.com.

Craftsman customer service news
Yemeni craftsman create ceremonial knives from missile shrapnel

As the civil war in Yemen has continued, imported steel has become too expensive for many craftsmen. But missile shrapnel is plentiful for artisans to transform into something beautiful. Hammadi Issa/AP. A craftsman makes a Yemeni ceremonial dagger ...

Edgewood Craftsman reno is an eco-friendly, reclaimed treasure

Adding eco-friendly features didn't mean that Mara Dodson had to lose the original touches in her 1920s Craftsman bungalow. The home, renovated by Elemental Green Homes with features such as Energy Star appliances, spray foam insulation, new ...

Craftsman Launches 1200 New Tools Under Stanley Black & Decker

Craftsman has been a household name in the tool industry dating back to 1927. When Stanley Black & Decker purchased the Craftsman brand from Sears last year, apparently, the deal allowed Craftsman to continue being manufactured and sold by Sears in ...

Related Companies

Listings for companies similar to Craftsman: