Read the reviews below to see the experience other people have had when dealing with customer service from Cox.
I Had A Tech Repair Man Out Sat. Last. He Was Very Polite And Good At His Work. He Had My Problems Solved Very Quickly.he Is A Fine Representative Of Your Co.thanks For Having Such Fine Reps.i Have Almost Left Your Cable. I Will Stay Now. I Don't Remember His Last Name. Victor Is His First. James T. Coberly Rogers Ar.
I have spent the better part of my morning trying to get a human at Cox who can help me with a change in my service with Cox. I have two vacation rental properties in Surprise, Arizona and spend over $300 per month with Cox for phone, cable and internet service at both properites. Your customer support by phone today has been useless....I've been on hold all morning. I'd appreciate a call from someone at Cox. My phone number is
Speaking with a service Rep is a difficult task after hours. The instructions provided aren't user friendly.... After which you're on hold an unusually long time. But, after being without service for a couple days you wait, and wait, and wait....... You get the picture! I finally gave up, disconnected the box and drove to the cox office the following day. Where, oh where has Customer Service gone? Where, oh where can it be?
2 days ago a car ran into the power line on our street it took out the drop wire for the cable.I phoned you guys rite away and was told I had to make an appointment and have your cable guy look at it.It was the next day and some how i missed it.I phoned and have another appointment for tomorrow so he can asses the damage .Another day with no cable.Tell me why he has to see me? I told you guys exactly what was wrong and where it was on the street.He could have looked at it and saw what was wrong and ordered it to be repaired.I am not to happywith this as it is another 2 days with no cable Harvey Alexander
our cable went out during a program we were watching not because something happened but due to your emer. broadcast. not one for now, what you might expect but for something that happened last year, and people wanted to vent and speak out.... well this is not a emergency and should be routed to only one channel so if you wanted to view it you could by choice,, but no you guys had bleeped all channels to this. is this want you wanted to become dictators to your customers,public and make me watch or turn off maybe we as the public should unplug.. oh thats right you guys have become so big you dont give a damn, oh thank you sir may i have another...
March madness and no ability to watch. No phone number gives me support. All numbers go to someone that wants to sell something, but not service. Sorry, give me the good old days of phone numbers that were answered by a person that could help. Maybe it is time I left Cox, you have forgot what made you!. Make my day and respond back. I doubt if you will. Gary D. Young
I Have Been A Good Customer Of Cox For Almost 29 Years, I Tried To Get The Retention Telephone Number, They Called Me and Cox Run's You In Circles Back To The Main Number. After Spending 7 and A Half Hours Trying To Resolve A Cox Tech Mistake, I Was Told The Tec Got Me Back On Line, He Was Busy If I Needed Anything He Did Not Repair, Call Back !!!! I Called Several Times Last Night, The Volume Was Low, I Asked The Arrogant Tech To Wait 1 Minute So I Could Switch Phones, Which Was Next To Me, He Was So Rude, He Sais'' 1 MINUTE '' !! He Made Me So Nervous, I Knocked A Lamp Down , Busted The Bulb and Almost Burned My Home Down... Horrible PR, And It Continues at My Expense, This Is A Well Paid Bundle We Have So Far From Cox, The Worst, Rude, Unprofessional and Totally Uncalled For, I Am A Good Customer and Hope Nobody Gets Treated In The Continuing Manner I Am Being Treated...
I've had cox for 10+ years- had a rep from century link going from door to door in our neighborhood. Switched internet from 12mbps to 40 for 1/2 of what Cox was charging- got additional channels plus Showtime and Starz with century link and a home phone which we never had with Cox- my monthly bill went from $202/mos with Cox with slower internet, less channels, and no home phone to far exceeding our plan with century link for $122.42/mos for 2 years. When I asked cox what they could do they said they'd disconnect Monday. They do not value their customers and are charging too much for poor service. They are losing a loyal customer of 10 yrs without a bat of they eye- they could care less. It's not about service it's about profit. Very disappointed! Switch to century link or at least call and check on pricing with competitors before paying another outrageous monthly bill. I have four friends switching already!
This Is The Worst Sevice I Have Received From Any Company . Due To A Problem Caused By A Cox Technician I Had To Jump Through Hoops From 11:00am Until 7:30pm.I Have The Names Of The Technicians Who Should Have Done A Restore Point On My Computer..He Did Not !This Took Hours, After Telling Me He Wanted To Do A Thorough Check Of My Computer, He Could Not Finish His Job, and Hung Up On Me, I Then Called Corporate Who Made My Nephew and I Unplug Everything And We Told Him The Same Problem Exists No Connectivity, And He Was Running Us In Circles, Raising His Voice, Telling Me If I Did Not Listen To Him.Trying To Get Me To Repair A Computer That Was A Mess Because Of Cox Technicial Dept and A Service I Pay For Them To Repair My Computer. He Would Not Listen To Us..My Nephew Left, I Asked For Help From A Tier 2 Level Finally after He Raised His Voice and Threatened Me, He Got Me To A Senior Tech Who Said A Restore Point Should Have Been Done That Everything Had To Be Put Back On My Computer. He Could Not Put My Site Advisor Back, Took A Long Time, Came Back and Said He Learned How To Do It On Chrome..On My Time On A Paid Service. He Said He Had Other Customers and Could Not Get Everything Done, Just Call Back If There Was Something I Needed..Hard To Believe After The Abuse and Time Frame I Went Through For a Cox. Tech Mistake, So 2 More Techs Had To Help Me . I Spent About 8 Hours Trying To Get This Resolved, And Endured Hang-Ups, No Connection, Abusive Tone and Speech By Cox Corporate Rep. This Is Unacceptable, Unprofessional, and There is No Excuse. I Was Then Offered $10. LOL. I Was Advised By A Cox Rep To Report This Online.
I just got Cox service today and realized my package would not allow me to watch NICKJR, for my grandson. I called Cox's customer service and was really surprised, because I had read all the negative comments. But I was only on the phone for about 10 minutes and the rep was very helpful. I hope things stay this way. My grandson is very happy, so I'm happy!
NORFOLK, VA
Our Residental Cable went out and I could not get a answer from the "live" person other than I was told That I called the wrong number and she could not help and that I would have to talk to Tech Support. Apprently Cox is get to big to deal with the people that help them get started 20 plus years ago.
Does Cox Communication get a pass when it comes to communicating with the customer when they will be a No Show/No Call, late or frequent reshedule dates? This has been the case with Cox since a cable install on Sunday, August 11. During the tech's visit he drilled a hole that could not accommodate the cable; therefore, a second hole had to be drilled. Well, the tech promised that his supervisor would visit my home on August 12, between 3-5pm. Due to a previously-schedule appt I rescheduled for August 14, between 3-5p. By the way, I texted the tech as well called Cox to put in a written ticket. To make a long story short, three scheduled appointment have either been a No Show/No Call or worst yet I have had to call the tech to see if he (supervisor) was coming after waiting almost 1.5 hrs only to hear "I am clear across town"...excuses, excuses. A fourth appointment is/was scheduled for Aug 25, between 11-noon...the supervisor calls at 11:23am to confirm appt and to say "I will be there within the hour." Seriously, the word 'communication' needs to be striked from the company's title. It appears the customer is having to do the communicating. Quality customer service is truly lacking. Other options to be revisited...
Antoinette, Las Vegas
I've had cox cable for some time and I'm finely fedup with cox.All your programs suck
the shows are nothing but really shows, re runs after reruns, history channel is suppose
to be about history not about pawn shop,etc. the miltary channle is suppose to be about the miltary not every thing else. I'm pretty sure you get the programs thru the satellite
system but yet we get our programs thru cable. Which I belive you could make changes in the programing of shows with out extra in
cost. Thank you
Terry U.
I have became very disappointed with cox and the customer service they no longer provide. Their equipment breaks and you have to disconnect and take it into them and then you get to wait in line for 30 minutes to an hour to get service or you can get charged a service call if they come to your house. It was as dreadful an experience as going to DMV. Then when I get my new box that just happened to crash the day before they released a new box (hmm..... very suspicious). Now I have been unable to watch TV the last 3 days because my channels are a digital mess, and I get told by the service tech that I can get charged for them to come out and fix it??? Really Cox? I pay over $200 a month for a service you are not providing and you are going to charge me. Oh and I get to wait until Wed for a service tech. Your corporate executives need to get a reality check. People now have options and I am about to exercise mine. I have been your customer for 14 years and this is how you treat your customers? I think you need to remember how you became successful and remember that without your customers you will cease to exist. Treat us well or lose us. Its that simple.
My brother has had Cox as an internet provider for years and he says he has always had some kind of problem with it.
I am his sister and I have been living here in Garden City, Ks for a little over 2 years. We are so disgusted with Cox! I bet that out of the 2 years at least 5 days out of every week the internet has been out. We had them come and run new lines / cable about 8 months ago it helped for about 3 days! We just stopped trying to get on-line. I tried to start selling on EBAY for a winter hobby that was a joke! Couldn't keep the internet on long enough to do anything. Finally about 2 weeks ago we couldn't stand hooking and un-hooking the modem and router any more so I called for a tech to come out. He was very nice and really knew his stuff. He told me that all along it was the splitters!!! Of course COX supplies them for $10.00 apiece . He put 2 new splitters on and believe it or not we had great internet for about 9 days. The same things started happening again so I called them again. the very rude tech on the other end had me unhook the main cable and hook it to the modem and then we had internet again. So it was the splitter again. The tech told me to go to my local Cox and exchange the splitters for new ones and it wouldn't cost us anything. So we went down with the splitters and the guy behind the counter told us that because the Tech that came to our house put those splitters on that we had to purchase 2 new ones for $20.00 or have a tech come to the house for $35.00 to put 2 new ones on. Apparently if you purchase your own splitters from say Wal-Mart if something goes wrong then Cox won't be liable. So we were forced to give the guy behind the counter $20.00 and change for 2 splitters that they put on that lasted 9 days before becoming defective. We put them on and this is the very next day and I just had to connect and reconnect the cable from the new splitter just so I could have internet in order to write this complaint. So it is obviously crap too! I am thinking seriously about starting a class action suit against Cox is anyone out there interested?
Ok so for the past couple of days I have been trying to get someone out to turn on my cable which I recently purchased, while picking up my box I was told they would be out by 4:30 to 6:00 at the latest, it was 5 so I called to check, the representative told me then it would be by 7 or 8, called again at 8 and they say 9 to 10, called again the next day at 11am and they say it is an all day ticket, these are absolutely the worst people I have ever deal with in the lines of customer service, I have been fed lies, if they don't get to me today I promise this box and router are getting smashed and I am canceling this service, thanks for no help besides useless times COX
Cox Communications has become the typical "Bully" type mega-company. This story is really quite simple. My elderly mother, who has been a Cox customer since cable television was offered in her Connecticut town. (Over 25 years) was 1 month late in paying a bill. This Is really my fault (her son) because she has Alzheimer's and dimensia so I pay her bills. Cox had no problem charging us an additional month prior to reconnecting service on Weds 5-26-13 and told me it would be 24 hours before service could be returned. That was 4 days and numerous phone calls ago. I have explained till I'm blue in the face how important a simple thing like television is to someone in her mental condition only to be told "we're sorry the connection was disconnected at the pole" to "All you need to do is a channel search as your service has been restored, did it to no avail, to what appears to be the most honest answer "you're scheduled for Monday 6-3-13 sometime. All other previous answers were "fluff" at best if not outright lies, If I could get another service in here today I would but seeing how that normally takes a few days I'm dtuck with Cox until I can get someone else. Good job Cox you lost a decades old customer because you've got so big you just don't care. This is exactly why I threw cable TV off my own house and now I'll do it for Mom
We just got Cox Internet and had trouble getting our modem to connect to our router. We called Internet support and spoke with Steve. He was very friendly and within minutes was able to help resolve the problem. We have never had Cox services before, and right now we are very impressed with not only this call, but everything from calling for set-up to installation to problem solving! Way to go Cox! Keep up the good work!
