Tealeaf Supports Continental Airlines' Online Customer Experience
Tealeaf's CEM solutions include both a customer behavior analysis suite and Customer Service optimization suite. For organizations that are making customer ...
Continental Airlines customer service news
Find the latest Continental Airlines news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
14
Sep
26
Aug
Continental Airlines introduces mobil...
(1) There is the Customer Service benefit to the passenger, of having their boarding pass right on their belt (or in their briefcase), and (2) the encrypted ...
13
Aug
TSA and Continental Airlines Expand Paperless Boarding Pass Program
The new technology heightens the ability to detect fraudulent boarding passes while improving Customer Service and reducing paper use. ...
31
Jul
Meet Continental Airlines' newest customer support expert, Alex
... Alex allows Continental to provide the same high-touch service available within the call center environment, for customers on the web. ...
16
Jul
Continental Airlines COO promoted to CEO
Continental Airlines announced today that Jeff Smisek, Continental's president and chief operating officer and a member of the board of directors, will become chairman and chief executive officer, effective January 1, 2010. Smisek will succeed Larry ...
10
Jul
Microsoft Launches Silverlight 3 and Expression 3 NBC Sports ...
This will enable the company to enhance Customer Service, reduce costs and increase productivity, processing more than 70000 calls a day. ...
02
Jul
Continental Airlines Upgraded by Morgan Stanley (CAL)
The stock has technical support in the $6.50-$7.00 price area. If the shares can gain any momentum here, we see overhead resistance around the $11-13 price ...
24
Jun
Continental Airlines to Celebrate 75th Anniversary; Takes Delivery ...
"I never thought in my wildest imagination that someday I'd be able to fly all over the world," said DFW-based Customer Service Agent and Ramp Equipment Coordinator Joe Caudle, who in 1951 joined Trans-Texas Airways (later renamed Texas International), ...
13
May
Continental Airlines to close Tampa center, cut 500 jobs
AP - May 13, 2009 4:35 PM ET HOUSTON (AP) - Continental Airlines today announced it's closing a call center in Tampa, Fla., and cutting 500 reservation agents companywide. The Houston-based carrier cited the weak economy and the growing preference of ...
13
May
Continental Airlines to shut center, cut 500 jobs
Continental Airlines Inc. said Wednesday it is closing a call center in Tampa, Fla., and cutting 500 reservation agents companywide. The carrier cited a weak economy and customers' growing preference for Web-based reservations. ...
13
May
Continental Airlines to close Tampa Reservations Center
The move is part of a decision to eliminate 500 positions in the airline's reservations department and is prompted by the sagging economy as well as the public's shift toward booking flights online rather than through a call center, the release said. ...
20
Apr
Next IT signs agreement with Continental Airlines
From booking a flight to understanding what visa requirements exist when traveling overseas, ActiveAgent is claimed to help Continental provide the same high-touch service available within the call center environment, on the web. ...
17
Apr
Next IT Lands Deal With Continental Airlines
From booking a flight to understanding what visa requirements exist when traveling overseas, ActiveAgent will help Continental provide the same high-touch service available within the call center environment, on the Web. "We are excited to partner with ...
11
Feb
Continental Airlines spent $313870 lobbying in 4Q
Continental also lobbied on Customer Service issues including flight delays and baggage-handling, on rates for carrying international mail, ...
05
Jan
Continental Airlines Shares Grounded Despite Upgrade (CAL)
The shares have technical support in the $10-11 price area, but if that fails to hold, then the $6 area is key. If the shares can firm up here, ...
30
Oct
Continental Airlines CEO balances frills with frugality
We're going to keep the tools so our people can provide good Customer Service. Then why did you join most of the others with a $15 fee for the first checked ...
23
Oct
Paperless boarding passes debut at Cleveland Hopkins with ... - The Plain Dealer
The airline says the technology heightens the ability to detect fraudulent boarding passes, improves Customer Service and reduces paper consumption.
22
Oct
Spirit, Continental Airlines Sign Spare Parts Support Agreement
Carolyn Harms, vice president and general manager for aftermarket customer support at Spirit, said: "We have worked closely with Continental Airlines since ...
21
Oct
Spirit Signs Spare Parts Support Agreement With Continental Airlines
... and we are both proud and excited to sign this formal agreement," stated Carolyn Harms , VP/GM for Spirit Aftermarket customer support. ...
29
Aug
Why I love Continental Airlines - The Star-Ledger
While still in the plane at the gate, I called Continental Customer Service and told the woman who answered the call about my problem. ...
29
Aug
Continental Airlines to Offer PayPal Payment Option For Online ...
"Continental Airlines is known for its convenience and award-winning Customer Service, and PayPal is excited to be offered as part of that service when ...
05
Aug
Continental Airlines Opposes DOT's Plan to Auction Additional ...
... destinations served, Customer Service, consumer choice, and overall passenger demand, and would be unlawful absent Congressional authorization. ...
04
Aug
Continental Airlines Supports Port Authority's Opposition to ...
Continental also implemented Customer Service programs to limit long taxi delays and to assist travelers who are affected by them. ...
14
Jul
Continental Airlines Named Best Domestic Airline, Best for ...
today announced that it was named the "Best Domestic Airline," "Best Airline for Customer Service" and "Best Airline for Flights to Mexico" in Executive ...
19
Jun
Continental Airlines named best US airline
Air Canada celebrated success at the industry event, with its Heathrow-based Customer Service department picking up the Outstanding Service Award. ...
20
May
TSA And Continental Airlines Expand Paperless Boarding Pass
The new technology heightens the ability to detect fraudulent boarding passes while improving Customer Service and reducing paper use. ...
09
May
Continental Airlines spent $950000 lobbying in 1Q
The airline lobbied on legislation dealing with funding for the Federal Aviation Administration, security matters, Customer Service commitments, ...
