Read the reviews below to see the experience other people have had when dealing with customer service from Continental Airlines.
My flight was scheduled for 2/17 And my mom called to say my father as in a comma 2/13. I called customer service and he immediately helped me change my flight to early next morning. I had no money all extra fees were waived. Thank you for being there for me in these hard time. You all are awesome!
I am a mexican citizen I am planing to fly out of Harlingen Tx. the week of Oct 26, 2015. Wondering if I will need the mexican passport to fly out of Harlingen Tx. currently my mexican passport is expired and due to the mexican passport system changes, I was not able to renew my passpaport on time. I will cross the border by car, get my traveling visa and the drive to harlingen to fly to Detroit metro Airpot to attend a meetings and training of my job. I work for Geneal Motors de mexico Complejo automotriz Ramos Arizpe en Ramos Arizpe Coahuila Mexico.
I am beyond frustrated! I started this journey 4 months ago trying to redeem a paper voucher that needs to be used up by Dec. 11th 2012. After hours of talking to incompetent people on the customer service line and punching in the numbers on the voucher into the "redeem voucher" section that in turn sent me a digital voucher for the wrong amount, I was connected to someone who told me to send in the voucher to the TX office.
In a matter of days a wonderful woman by the name of Carla Appelton-Roawls left me a voice mail saying all is corrected, my voucher date has been extended and I am getting more back than I originally thought. I was happy and surprised by this. I tried calling her back on the number that showed up on my phone to thank her, but the number did not go through. Non-the-less, I was happy about the news.
Well it is now 6 weeks later and nothing has arrived in the mail or email??? I finally called the hellish 1-800# again tonight to do a follow up on the voucher and got an incompetent person on the phone who is now saying the voucher has been spent and is no longer valid!!!!!!
I AM READY TO RIP SOMEONE'S EYES OUT!!!
I am going to send another letter to Ms. Roawls tomorrow to inquire about this.
I am slowly running out of fight. I am trying to get to Hawaii to pay respect to my birth father whom I have never met who is a war vet and is buried in Punch Bowl.
If it is true, that the voucher has been spent, someone will be paying dearly for this in the karma department for sure.
I paid for round trip ticket to Quito Ecuador for a mission trip. I was robbed and in my bag was my medication. We were 5 hours from Quito. I had to make an emergency trip home to get my medication I was advised to purchace a one way ticket home as it was cheeper ... paying almost the same amount as the round trip.! I was told I would receive a portion 1/2 minus 150 service charge to use in the future. NO Restrictions were mentioned. Now I am trying to succure a ticket to a mission trip to Peru and was told that I could only us it in the continal US domestic flights and it is now 186.50 and possibly only a one way ! To where?!!!!
I need the money for this trip. I also did the refund policy to get help for the emergency trip home and filled out all the paper work and ot of 1250.00. Got 40. Yes $40 refund!!! This is not a way to treat your customers. I have only flown continental! I only fly for mission trips to help others!!! Would be nice if you could help me.
Because I had a medical problem I was forced to cancel my trip to New York, Using my mileage to travel was something that wqs still good until I notified CO of my cancelation. The rule seems to be another way of making money along with all the other scams eg.aisle/ window seats pillows etc. I was going to be charged $300 to replace my mileage until my health allowed me to travel again. What a great compensation for having accumulated afew 100,000 miles and then you have a new rule to scam the customer again. I do not have to fly with United/CO and do not fly much anymore but I can be verbal about the services. You are already making money off the extras.(73 yr old frequent flyer.)
YMy name is Sherry O'Connor. I am sending an EXTREMELY URGENT COMPLAINT for what was by far the most absolutely horrific and worst service I have ever been treated with in my entire life! Two days ago, 7/18/12, I booked a last minute flight with Continental Airlines for the next day being yesterday, 7/19/12, from Logan Int. Airport in Boston, to Trinidad and Tobago with a layover in Newark. The reason for the lasf minute travel was due to the unexpected death of my brother with whom I was very close. My flight was scheduled to depart from Logan at 2:30 p.m. and get into Newark around 4:15 p.m. My whole trip started bad, and escalated into HORRENDOUS! The flight was delayed, and I didnt get into Newark until almost 5:30 p.m. I was not thrilled about this, but it was nothing in comparison for what was to come! I had a 7.5 hour layover in Newark which I was also not happy about, and then came the worst! Continental Airlines waited until almost 11:00 p.m to tell us that the flight was delayed again until 10:40 this morning! I am 3 months pregnant and informed Continental Airlines of this, and I was absolutely shocked and appalled at the complete and total lack of consideration, customer service and professional attitude displayed by the employees at Continental Airlines! I have never in my life been treated so poorly with an attitude of indifference! Continental Airlines did nothing to accomodate me regarding putting me up in a hotel for the night. They were extremely rude and made me sleep on the floor of the airport! 3 months pregnant and I'm forced to sleep on the floor of the airport, COMPLETELY UNACCEPTABLE! My husband payed $752.00 for a round trip ticket that was only going to be for a 2 day stay, and now its only going to be 1 day, and I've missed my brother's funeral! Not to mention severe pain I am experiencing in my stomach! I have given birth to 3 healthy children already, and this ia not a pain I have ever experienced! I fully intend to contact my lawyer regarding my experience and any potential additional problems that should arise because of this experience. Also, I intend to inquire what obligations Continental Airlines should have to me. I absolutely expect to hear a response back on this matter immediately!
It is so pathetic what Continental Airlines has become after joining with United. They have the worst customer service ever! the agents at the airport are the more rude people on earth and I just have one more: they would NOT refund me $3500.00 due to an illness. If more people fill out complaints with the Better Business Bureau or the gorerment act out in this airlines,things would improve dramatically. Sorry for Continental, it was such a good company.
I am Irish and i have flown with continental 5 or 6 times . To me a flight of 6 hours is a long flight . The attendants were most pleasant and performed their job very well. I have had one r two issues with Continental. I feel that in life we will all have our ups and downs. Sometimes we tend to stick with the downs. Hopefully flying in US will not become like an airline we have. If you have then you will pay for your food pay for newspaper have an onboard lottery where a passenger may win a return flight wit this particular air company and where it could have been that you might have to pay to use the toilet.
It does not only feel demoralizing but also insulting. The Airline companies have joined to take advantage of bad leadership in Nigeria to exploit the citizens.The idea of restricting customers to one baggage of 50Lb for international flights is stringent strategy for extorting the vulnerable travelers. It is very deplorable that Continental Airlines which Nigerians in the United States embraced as a messiah with the direct flight itenaries, has joined the plights of the Country's corrupt leaders in crushing the citizens of Nigeria. Nigeria has no airlines,the exploiters programed it so. Then,the Airlines plying Nigeria is also excruciating the poor. Could it be true that conscience should be led to rest. Even for the dead ones, there is no hope of resurrection. I implore the Continental Airline management to re-evaluate their stand on this policy. My call to the customer service this evening has acrued a longest night of my life. I am solely depressed seeing enlightened world join the dark ages of uncivilized third world in relegating human life. Accept it or not, communicate me or not but this is a voice crying for the people.
Very bad customer service in El Paso TX Airport very very disappointed. I use to love to use Continental but know that they merge with United and see how rude there workers are in this area i prefer to use Southwest airlines great service with costumers and Military Friendly. Me being a military personal in orders never been treated to rude and it docent mean because I'm military i need a special treatment but if this is how i got treated image civilian personal. I will not recommend this airline at all.
Ssgt. Lawson
We still have not received our permanent continental airlines card used for frequent air miles. We flew in February of 2012 and hold a OnePass Account card. One number is JD196134 registered to John Kooiker and the second is JC057188. The note on the backside of each paper pass says "your permanent card will be mailed to you within 4-6 weeks of your first flight" We are still waiting for those two permanent cards.
I thank you and now await your response.
Sheryl and John Kooiker
I have been a customer with Continental airlines since 1976. It was always a very customer oriented company and when you spoke to an agent always helpful. Now, since it merged with United, it is a nightmare. It is impossible to speak to someone who can be understood. Having call centers in Manilla or India is not acceptable practice in my book as we have enough unemployment right her in the USA. By the way, he person in Manilla who was impossible to understand, referred to a USA based agent as a "On Shore Agent". A very sad comment on our business practices.Continental has just lost a customer who has been using there airline for over 40 years.
To locate a human being is impossible. When you finally get to a phone # you wait on it and eventually it will automatically disconnect you. if you keep saying you want an agent a recording states "There is unusually high volume---then "please call back" very bad customer service. They should be taking lessons from the Continental company as there was never this much trouble.
I just booked an international flight for my dog, AND THE BEST AGENT I HAVE EVER HAD, WAS CONNECTED TO ME TODAY. I am very impressed with the reservationist, Cynthia Edwards. I talk to several airlines over the year, and this agent was amazing. She was very polite, knowledgeable, and worked hard to find me the reservation that I needed. Cynthia Edwards is hands and feet above the rest!
My confirmation number is: RISIDHAN I hope you will be able to tell just what a great job she did for me today. My best, Sheila Connell (406) 533-9760
I have used this airline for a few years now with no issues they have always been helpful.. Just the other day I tried to book a flight for the first time since the merge.. Never been so mad about piss poor customer service.. This merge is probably the worst thing they could have done.. If you want to out source your call centers that's fine but at least have your operators speak clear English to a point I can understand and don't have to spell stuff out.. Some better waiting music would not be a bad idea...
I made my reservations to go to Mexico on September 24, 2011. Up until 11 pm Jan 2 the recording at Continental had us on Flight 4298 leaving Toronto at 7:59am. On checking the internet, there was no such flight. Called Customer Service who told me that our flight had been changed and we were on a flight leaving at 6am. There is only one reasonable connection in Houston for Guadalajara so goodness knows what would have happened to us if we had gone to the airport expecting to leave at 8am. Then Customer Service informs me there are no flights returning on April 3 so when would we like to come back? The whole process took about an hour so you can imagine how worked up I got therefore no sleep that night.
I HAD AN MEDICAL EMERGENCY WHERE MY WIFE AND I COULD NOT RETURN ON THE DATE THE TICKET WAS BOOKED - RESERVATIONS WERE MADE IN FEBRUARY NOT KNOWING OF THIS EMERGENCY IN MAY. CALLED CUSTOMER SERVICE AND REQUESTD ASSISTANCE IN CHANGING THE RETURN DATE - SPOKE WITH A FOREIGN NATIONAL IN MANILLA - CLUELESS - JUST PAY $300.00. REQUESTED A WAIVER ON THE $300.00 DUE TO THE MEDICAL EMERGENCY - NO LUCK - GREEDY PEOPLE. I WILL NEVER FLY THIS AIRLINE AGAIN.
