Clear customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Clear.

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Viewing Clear customer service reviews 1 - 25 out of 36
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20
Apr

Posted by Anonymous


on 4/20/16 at 2:40PM

Clear(wire) ceased my internet service on 5/1/2015. They informed me that this was to happen. My problem was an automatic deduction from my credit card. They kept deducting $78.02 per month for the next 6 months for a total of $468.02.

I discovered this earlier this month when I was doing my taxes. I am unable to contact them at 888-253-2794 since no one answers that line. I am pretty sure that the CLEAR company does not exist. Since they were owned by Sprint I would expect that they should be liable for unauthorized charges made by their subsidiary. I probably will get no relief from this, but I wanted let people know that I Sprint will let this happen, I would advise people not to deal with them.

08
Feb

Posted by Anonymous


on 2/8/15 at 8:41PM

My customer's router is close to four years old and out of a three-year warranty. It's receiving power is less than adequate to pick up more than a one or two-bar strength signal from the broadcasting tower less than 5 miles away in direct line-of-sight. The technical department of Customer Service indicated to me, after testing both transmission tower & my router, that the transmission signal was more than adequate and my router was no longer able to receive a strong enough signal to function properly. Their solution was to sell him another router, since his was OUT OF WARRANTY.
Now, understand this, he has been a loyal customer for over three years and has never been late paying his bill. He has ALREADY PURCHASED ONE ROUTER. He DID NOT BREAK his old router. His SERVICE HAS BEEN SO LOUSY over the last six weeks that the have lowered his bill from $54 to $25 per month. Even giving him a $10 credit to his account for him not to discontinue service.
When informed that the only way to keep his patronage, that CLEAR MUST REPLACE HIS ROUTER for free. The CUSTOMER SERVICE REPRESENTATIVE (Jose Portillo) informed him that his service would be terminated on the 15th of this month (even though his bill isn't due until the 16th and with the $10 already credited to his account he is paid through the 27th or 28th.)

I am a Microsoft OEM in Portland, Oregon and have many loyal customers that I feel it is my responsibility to warn to STAY AWAY FROM CLEAR WIRELESS and of course any future customers who ask for a referral to a wireless company will be counselled to obtain service from a different provider.


William Anderson
WireWizard Systems, LLC
Portland, Oregon

08
Aug

Posted by Anonymous


on 8/8/14 at 12:10PM

Hi, my service is not going well at home not connected and the bill is paid. I need your help

27
Apr

Posted by Anonymous


on 4/27/14 at 9:23AM

I ordered clear TV 3 weeks ago and have not received anything Frank Harris

29
Mar

Posted by Anonymous


on 3/29/14 at 7:42AM

I had to make a payment on my clear internet service. But nobody is there or they change the phone number,so how am i going to make the payment now!!! I already have a late fee please contact us.I NEED MY SERVICE!!!!!! Please contact us asap i have payment in hand!!!!!

23
Jan

Posted by MARIA


on 1/23/14 at 12:28PM

Hi, My Name Is Maria Rojas.

I Order Clear Tv. You Take Out From My Checking Account 11/26/13. $50.01

2 Days Later I Send Back This Clear Tb Because This Is Not Working In My House. My Husband Put Here And There, To The Window But Nothing, And I Send Back.

Today A Received My Bank Statement, And I See You Put Back To My Account Only $21.72

Why? I Paid $50.01

Please Put Back Tu My Account The Rest $28.29

If Not, I Call The Better Business Bureau.

Thank You.

Maria Rojas

06
Jan

Posted by theresa


on 1/6/14 at 4:49PM

I order clear tv.four week age.and i asked for my money back .yall didn't. Will you refund my money.u said. it was on back hold. i don't. won't it.i just won't my money back in my account.I've being calling yall for the last two weeks.

14
Nov

Posted by Anonymous


on 11/14/13 at 3:44PM

Well, for me clear is the best because first of all is affordable for an UNLIMITED USAGE plan.
With regards to speed, its okay or so-so.
Cable connection is still better than 4g.
Their representative is nice and very understandable though their from offshore.
Anyway, 143 jjc

08
Oct

Posted by Anonymous


on 10/8/13 at 7:47AM

Don't Make No Since I Been On Hold For 30 Minutes And I Want To Cancel My Service It Sucks Do Not Take Anothe Dime Out Of My Account Rip Off Customer Service Sucks Very Very Unprofesional And Am Still On Hold Please Do Not Take Another Dime Out Of My Account!!!

23
May

Posted by Amybeelicious


on 5/23/13 at 8:25PM

I signed up 2yrs ago and my internet used to work great until about the last couple of months it worked slow or not at all so I called to canceled and they said I couldn't or they'd fine me and I was like for what?! Its pay as you go! The man was like no its not we only do 2yr contracts and I was like well not when I signed up so didn't sign a thing or agree to 1 on the phone so look it up since you claim you record everything. Long story short I had to threaten to eye them in court, its sad you have to do something that crazy just to get your money back. Anyways the point is clear sucks, customer service sucks worse, and Obama should keep jobs in America and away from countries who you can't understand they're saying.

20
May

Posted by Donna M


on 5/20/13 at 5:56PM

spent almost an hour on the phone trying to disconnect my service sent my call overseas to someone who didn't speak english. Now 9 months later I get a collection notice saying I owe them money.I disconnected before next months bill, never recieved any notices from Clear Wire about any past due billing. Now I get the run around trying to clear this up so it's not on my credit report.Horrible company bad customer service.

06
May

Posted by Anonymous


on 5/6/13 at 4:01PM

Very bad service and unprofessional workers

28
Feb

Posted by Tal


on 2/28/13 at 1:39PM

I was able to contact Clear in Canada or in USA. Now it is over seas. They can speak english. They just don't understand us. Billing is all mess up. They say they can not transfer me to a rep in the USA which is a federal violation. I will take this up and report Clear. I carry four of the units which is more than than a house carry. Customer service suck big time.

13
Dec

Posted by Slow service


on 12/13/12 at 9:54AM

We've been Clear customers for 2 years but we've noticed a decrease in connectivity over the last year. Spoke to Clear reps and they said that there was some congestion with the towers in our area. Not acceptable! The last straw was when it took 6 1/2 hours to download a movie on AppleTV!! Now that is beyond ridiculous! Called Clear HQ at 425.216.7600 and spoke to a very pleasant man named Jonathan who honestly tried to keep me as a customer by offering a discounted offer (bless his heart) but that didn't deter me from canceling. I now have AT&T and it only took 2 minutes to download a movie on AppleTV. What a remarkable difference!

07
Dec

Posted by Anonymous


on 12/7/12 at 7:32PM

My family and I enjoyed Clear's internet service for almost a year when suddenly I received a message that our account was going to be canceled in 14 days for apparent improper use. Even with unlimited internet I still monitor my data usage and I believe it's a reasonable amount. My slate it clean with regards to content downloaded/uploaded and if such policy was enforced I think many others would lose their service.
I call Customer Service about it and while I had no issue understanding him, the rep said he found no record of them sending me this message, only notices regarding payments. He noted that their system was being "set up" but they had already been in the area for almost 2 years.
Three weeks after receiving the notice, which he told me to disregard, my account was suddenly canceled. It is not unacceptable that the notice was incorrect and that the representative was unable to find correct information. Clear needs to check its system for integrity.

23
Nov

Posted by Frustrated


on 11/23/12 at 5:50PM

Consumer beware! Horrible company,horrible customer service. We had our service for 2 years with the service going out several times. Always the same thing, unplug modem, unplug Clear device, ping, blah, blah, blah. This time, we have been without service for over a week and no one can help us. After 2 years, we now find out that our house sits within 100 meters of the service line. Had we known that before, we would have not ever signed up with Clear to begin with. After going through the red tape of canceling service, no offer to prorate our service,or lack thereof, we are finally done with Clear. DO NOT USE CLEAR!!!

17
Oct

Posted by Facilitator


on 10/17/12 at 12:20PM

For all of you out there who tried to contact Clearwire and could never get a US phone number, here is it:
425-216-7600 (press 9 for receptionist)
This is the direct phone to HQ.

17
Oct

Posted by Autosellers


on 10/17/12 at 11:38AM

All calls routed to Filipine. Poor English (yes).
I received an RMA to return my equipment. After they received they claim they already refunded, even before I sent the item back. I had to file in Small Claims court to recover my money.

11
Sep

Posted by anonymous


on 9/11/12 at 8:04AM

The worse service!! I got Direct tv and they asked me if I have internet I said not but I think only Verizon covers my area this person says don't worry the company we work with works with Verizon... This company clear contacted me, it was a lady talking very very fast and as soon as I started asking questions she change her tone, at the end I got the service they charge me 106.00 dollars, I got the equipment on the mail 4 days later, I installed it and it didn't work, I called asking for help and they told me my area doesn't have good recepcion, but I should leave the house and it might work I told them that I need internet in my house, I told them that I will return the equipment and that I want my money back, this person said I can give you the monthly payment but you have to return the equipment at the store where you bought it!! I laughed and I said I don't even know where your store is located and he kept telling me that the system shows I got it from the store... After 5 minutes he was able to find my transaction and believe what I was saying, he didn't even apologies.. I will get the rest of my money when they get the equipment in the mail.

05
Sep

Posted by Anonymous


on 9/5/12 at 6:59AM

This is the worst and the sorriest company I've ever dealt with and hope they can be shut down,people are rude and very uneducated on how to cancel a number,they really need better people to speak with and who can do there job.....one person who will help is courtney at the clear talk store she's very nice and very polite....

12
Jun

Posted by wendy


on 6/12/12 at 10:44PM

I have had Clear for years and started with my lap top. It was good at my second home but did not work well wtih my other home in Las Vegas. I live by on the towers with the best signal and added home service. I had Cox and Century Link prior to Clear and have had BETTER SERVICE but have stayed with Clear due to the reduction of costs. I can no longer have the poor service just due to lower costs. I am now changing and have no contract. Clear has a very low contract ETF but its no longer worth it. I have to wait a long time to long on and downloads are VERY VERY SLOW. COST AND DISCOUNTS FOR BAD SERVICE IS NOT WORTH IT.

11
Apr

Posted by Anonymous


on 4/11/12 at 9:38AM

We had CLEAR for a few years and then the service got terrible. We could not use our phone or get incoming calls. Repeatedly I would call them or chat and do the same thing over and over again. Unplug the system and restart it. It would work for an hour or so and then not. Finally I went to Century Link and have had no problem what so ever. I have since tried to contact CLEAR because they now want money for a service I did not have. They tell me that I will be back with them because I won't be happy with my new provider. I tried over and over to explain to them the situation and why I changed. They wanted to update my service even though I told them the service I had didn't work. What are they thinking? It is like they are not listening to you when you speak to them or they just don't want to hear your complaints. Enough of CLEAR as far as I am concerned they just take your money with no service.

29
Mar

Posted by Anonymous


on 3/29/12 at 12:10PM

We are winter Texans and thought Clear 4g Wireless would be our best short term internet solution. The actual internet would warrant 4 stars (intermittent outages due to fog), but the so-called customer service is the worst I've ever experienced. In November I ordered the service to begin December 1 and purchased their modem. It took forever because the salesperson kept telling me what he "was going to try to do for me", I had to finally tell him to either sign me up without more conversation or I was getting off. Instead of December 1, they started billing immediately on November 15. I figured they had only ripped me off for $25 and it wasn't worth another 45 minutes to try to complain.

Getting ready to go home, I tried to cancel my service as of April 1. They seemed to think it could not be done for a future date. After transfers to folks with less and less English, I finally got it through to them that Clear does not exist in my home area. They agreed to cancel as of April 1, but no credit for the additional 1/2 month. Hopefully they will actually cut it off and not continue charging my card, since I set it up for automatic billing and cannot cancel it online.

I was very pleased with the internet, but I'll look for another solution next winter rather than deal with incompetent customer "service".

18
Mar

Posted by EzRyder


on 3/18/12 at 9:12AM

I have had Clear for 3 months . 1st month was great. Been downhill ever since. Sales agent talked me into the $50 plan because "You'll love the streaming experience". Ha! Yeah right!
Bought the service($50/monthly) and the modem($50/refurbished). Bought a new router($40). Bought a Roku 2 XS Streaming box($98). So now I've got roughtly $200 in equipment and this amazing hi-speed service. Let's watch some movies!, after all the access is unlimited, right? Wrong! After you cross some invisible line your service will be throttled to what might pass for poor dial-up service. Tech support will try to get you to jump through hoops in hopes you will just go away. Only after persistent calls will a tech person finally admit your access is limited because of congestion due to high usage. When you confront them and want an explanation, they go into a prepared script and forget about going higher up the chain, management is will insulated freom the customer base. STAY AWAY FROM CLEAR!!!

10
Jan

Posted by Anonymous


on 1/10/12 at 12:32PM

I am very frustrated with clear's customer service. This is one of many attempts to get information from a clear internationl customer service reps that simply waste your time. Recently, after calling several times about updating my CCard information so the card does not expire the card is expired because not one of the reps could help even after giving them my cc number they could not find what the error problem was. So they were given a different cc and they too have the same error peoblems I get. I asked for an American agent and was transferred to another internationl rep that could not help. This happened 4 times. I went on line and the chat agent could not help either. So my frustration comes from a payment page that does not allow you to manage your billing information and agents that cannot help.
RV762931

Viewing Clear customer service reviews 1 - 25 out of 36
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