Cincinnati Bell customer service news

Find the latest Cincinnati Bell news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

Cincinnati Bell's (CBB) Earnings Season: What to Expect? - Analyst Blog


Last quarter, the company's earnings had comfortably surpassed the Zacks Consensus Estimate by 25%. Let's see how things are shaping up for this announcement. Factors Likely to Influence this Quarter. We believe Cincinnati Bell is poised to deliver a ...

Cincinnati Bells (CBB) Earnings Season: What to Expect?


Telecom services provider Cincinnati Bell Inc. (CBB - Analyst Report) is slated to release its fourth-quarter 2014 results on Feb 19, 2015, before the opening bell. Last quarter, the company's earnings had comfortably surpassed the Zacks Consensus ...

Cincinnati Bell touts 'Gigalife' in Super Bowl ad


Cincinnati Bell is launching a new ad campaign during the Super Bowl in two new regionally-aired TV spots. The 15-second ads showcase the company's 1 Gigabit Internet service that offers speeds 20 to 100 times faster than typical high-speed networks.

Complaints arise from Cincinnati Bell's wireless sale


"The bundled discount will be reduced when the wireless service is canceled," said Tonya Tate, Cincinnati Bell's director of executive care, who encouraged people to reach out to Customer Service to discuss the best options. "The amount of discount ...

Cincinnati Bell (CBB) Banks on Fioptics Business for Growth


Cincinnati Bell Inc. (CBB - Analyst Report) is consistently focused on fiber-based communications, entertainment services and IT solutions business. Backed by a well-designed marketing program, popular brand value and a strong reputation of offering ...

Cincinnati Bell (CBB) Releases Quarterly Earnings Results, Misses Estimates By ...


Cincinnati Bell logo Cincinnati Bell (NYSE:CBB) released its earnings data on Wednesday. The company reported ($0.14) earnings per share for the quarter, missing the analysts' consensus estimate of ($0.04) by $0.10, AnalystRatingsNetwork reports.

Cincinnati Bell Q3 Loss Narrower than Expected, Sales Beat


Telecom services provider Cincinnati Bell Inc. (CBB - Analyst Report) reported better-than-expected financial results for the third quarter of 2014. Both the top and the bottom line beat the respective Zacks Consensus Estimate. On a GAAP basis ...

Cincinnati Bells (CBB) Earnings Season: Whats in Store?


Telecom services provider Cincinnati Bell Inc. (CBB - Analyst Report) is slated to release its third-quarter 2014 results on Nov 5, before the opening bell. Last quarter, the company's earnings missed the Zacks Consensus Estimate by a margin of 100.00%.

Cincinnati Bell (CBB) Set to Announce Earnings on Wednesday


Cincinnati Bell logo Cincinnati Bell (NYSE:CBB) is scheduled to be posting its quarterly earnings results on Wednesday, November 5th. Individual that wish to register for the company's earnings conference call can do so using this link. Cincinnati Bell ...

Cincinnati Bell (CBB) Set to Announce Quarterly Earnings on Wednesday


Cincinnati Bell logo Cincinnati Bell (NYSE:CBB) is scheduled to announce its Q314 earnings results on Wednesday, November 5th. Analysts expect the company to announce earnings of ($0.04) per share and revenue of $300.40 million for the quarter.

Cincinnati Bell Bonds Drop 1.6% During Trading (CBB)


Cincinnati Bell logo An issue of Cincinnati Bell (NYSE:CBB) bonds fell 1.6% against their face value during trading on Monday, AR Network reports. The high-yield debt issue has a 8.375% coupon and is set to mature on October 15, 2020. The debt is now ...

Cincinnati Bell wants you for Super Bowl ad


Cincinnati Bell is looking for a local customer to star in a commercial the company will broadcast next year during the Super Bowl. Cincinnati Bell on Tuesday launched a new "Gigalife" advertising campaign that will feature four commercials in which ...

Cincinnati Bell Tunes Up TVE App


Arris said it's playing a key technical role in the launch of Cincinnati Bell's new Fioptics TV Everywhere app, powering it with its Whole Home Solutions Mobile platform and SecureMedia content protection system, which Motorola originally acquired in 2010.

Cincinnati Bell, union to resume contract talks


Cincinnati Bell will resume negotiations with its roughly 850 union employees after local members of the Communications Workers of America voted against the company's latest contract offer this week. The company announced in August it had reached a ...

Cincinnati Bell closes wireless sale to Verizon


Cincinnati Bell has closed the previously announced $210 million sale of its wireless business to Verizon. The company made the disclosure this week in a filing with the U.S. Securities and Exchange Commission. Cash proceeds of approximately $194 ...

Cincinnati Bell to accelerate Fioptics strategy


Cincinnati Bell on Wednesday announced it will aggressively accelerate fiber installation, which forms the backbone of its Fioptics suite of high-speed Internet, voice and entertainment services for businesses and consumers over the next two years. CEO ...

Cincinnati Bell upgrading wireless customers


Cincinnati Bell announced on Wednesday that wireless customers will receive unlimited domestic voice, data and texting for no additional charge. The company will automatically update existing customers. Cincinnati Bell announced earlier this year it is ...

Cincinnati Bell Guns For 1-Gig


The telco noted that it began to offer gigabit service to small businesses earlier this summer and that Tuesday's consumer-facing announcement ties into a broader program it calls “Light Up Cincinnati.” As part of that initiative, the company said it ...

Cincinnati Bell launches gigabit Internet for consumers


Cincinnati Bell unveiled a high-profile public relations campaign on Monday to support its Fioptics gigabit Internet service and commitment to free Wi-Fi hot spots at strategic locations across the region. The campaign, called "Light Up Cincinnati ...

Cincinnati Bell Reports Breakeven, Lags Earnings Estimates


Telecom services provider Cincinnati Bell Inc. (CBB - Analyst Report) reported a breakeven in the second quarter of 2014 missing the Zacks Consensus Estimate of earnings of 2 cents. Results also deteriorated substantially from 4 cents earned in the ...

Cincinnati Bell revenue up as wireline grows again


Cincinnati Bell on Thursday reported $320 million of revenue for the second quarter with net income of $114 million, or 54 cents per share. Wireline revenue, one of the company's key strategic initiatives, grew 2 percent over the same quarter a year ...

Cincinnati Bell to update growth strategy Thursday


Cincinnati Bell is on track to close the $210 million sale of its wireless business to Verizon early this fall, chief executive officer Ted Torbeck told the Enquirer in an exclusive interview on Wednesday as the company prepares to report second ...

Wireline Biz Holds Key to Cincinnati Bells Growth


On Jul 4, 2014, we issued an updated research report on regional communication service provider Cincinnati Bell Inc. (CBB - Analyst Report). The carrier is expected to deliver stable financial performance in the months ahead, owing to its investment in ...

Cincinnati Bell to bring 600 more employees downtown


A company in the middle of transforming itself is adding 600 jobs to a city that's doing the same thing. Cincinnati Bell – the 140-year-old telephone company that's turning into a fiber-based entertainment, communications and IT solutions firm ...

Big news week for Cincinnati Bell customers, investors


Cincinnati Bell is on a road show of sorts this month, four weeks after reporting first-quarter earnings that saw wireline revenue rise for the first time in more than a decade, and strong results from its strategic products. Shares surged almost 20 ...

Cincinnati Bell Soars on Q1 Earnings, Revs Beat


Telecom services provider Cincinnati Bell Inc. (CBB - Analyst Report) reported first-quarter 2014 results last week. The company posted adjusted earnings per share (EPS) of 4 cents, beating the Zacks Consensus Estimate by a penny. Adjusted EPS also ...

Lebanon customers: Cincinnati Bell outages creating havoc


SHOULD CALL THE Customer Service LINE... CINCINNATI BELL SAYS.... THEY'RE COMMITTED TO FIXING ANY PROBLEMS. AN OFF SEASON "TOUCHDOWN" FOR. Phones have been going on the fritz in Lebanon, and it's creating havoc for some ...

Cincinnati Bell Sells Wireless Spectrum to Verizon


Regional carrier Cincinnati Bell is exiting the wireless industry. The company this week announced it is selling all its wireless assets, including spectrum, to Verizon for $210 million. Cincinnati Bell expects to continue offering wireless service for ...

Cincinnati Bell selling wireless division to Verizon


Cincinnati Bell is selling its wireless business for $210 million, a key step in its transformation from local phone company into an entertainment and technology provider. The deal announced Monday with Verizon Wireless was not unexpected. Cincinnati ...

Cincinnati Bell selling wireless business to Verizon


We were unable to load Disqus. If you are a moderator please see our troubleshooting guide. MountainMan • 2 years ago. The only thing worse than CBW's cellular service is their Customer Service! Dumped that train wreck years ago. Mr Marble • 2 years ago.

Cincinnati Bell to expand fastest Internet service


Cincinnati Bell will start making its fastest Internet service available to Fioptics customers by the end of June, the company announced. Cincinnati Bell says its Fioptics gigabit Internet service is anywhere from 10 to 100 times faster than the ...

SecurityCoverage and Cincinnati Bell Wireless Partner to Offer Customers ...


SecurityCoverage Inc., a leading provider of mobile device security, data protection, and technical support solutions, announced today that Cincinnati Bell Wireless (NYSE: CBB) will now offer its mobile device security products. Available under the ...

Cincinnati Bell Fioptics failure leaves frustrated Bengals fans with blank TV ...


"When you try to call, to try to get some kind of Customer Service, and no one answers the phone, that's frustrating," he said. At 8:12, four hours after kickoff, the CEO of Cincinnati Bell apologized to customers on Facebook. By then, the Bengals had ...

Cincinnati Bell reports most video issues fixed


In addition to service issues, some Cincinnati Bell customers complained about being unable to contact Customer Service. Cincinnati Bell says they've experienced heavy call volumes that have overwhelmed their operators. After receiving hundreds of ...

Cincinnati Bell Moves Call Recording to the Cloud With CTI Group's Hosted ...


CBTS selected SmartRecord to complement their new BroadWorks call center solution, as CTI's SmartWorks has completed BroadSoft's interoperability testing and shares many of the same platform architectural principals. SmartRecord is a market-proven ...

Cincinnati Bell Inc. Files SEC Form SC 13G, Statement of Acquisition of ...


By a News Reporter-Staff News Editor at Telecommunications Weekly -- According to news reporting originating from Washington, D.C. , by VerticalNews journalists, a U.S. Securities and Exchange Commission (SEC) filing by Cincinnati Bell Inc. (Form SC ...

Can the Rally in Cincinnati Bell (CBB) Shares Continue?


Cincinnati Bell Inc. (CBB - Free Report) has been on the move lately as the stock has risen by 22.4% in the past four weeks, and it is currently trading well above its 20-Day SMA. This is a pretty solid move higher, but the question that has to be on ...

Cincinnati Bell Fioptics Launches Online Video Services From HBO, HBO GO ...


Cincinnati Bell, the region's leading provider of communications services for homes and businesses, today announced that premium online video destinations HBO GO and MAX GO are now available at no additional cost to Fioptics video customers who ...

Cincinnati Bell Reports First Quarter 2013 Results


As we generate growth from our fiber services, we remain intently focused on Customer Service, our operations initiatives and maximizing profitability from our legacy products.” For the quarter, the company's consolidated results include CyrusOne up to ...

Crius Energy Inks New Agreement with Cincinnati Bell; Extends Successful ...


In June of 2011, Crius pioneered this business model, launching green electricity offerings through Cincinnati Bell's inbound call center. The marketing relationship has progressed to include natural gas as well as green electricity options offered ...

Cincinnati Bell Throttles Wireless Mobile Data When Roaming


A quick call to customer support didn't give any concrete reasons as to why this has happened. The different Customer Service representatives he was able to talk to provided him with different reasons as to why his mobile data is being throttled. One ...

Sony Xperia ZL gets its first US carrier, arrives at Cincinnati Bell on May 1st


In the battle of 5-inch, 1080p smartphones, it seems that the Sony Xperia ZL might've gotten lost in the shuffle amongst US carriers. Despite its availability as an unlocked device (and through Canadian carriers), any potential stateside buyers looking ...

Cincinnati Bell partner adding more than 200 jobs


StarTek, Inc, Cincinnati Bell's customer care and call center technology partner, is already currently hiring up to 136 positions, but the two companies have agreed to bring 200 call center positions to the region from overseas in the next 18 months ...

ZAGG Announces the Availability of iFrogz(R) Audio in Cincinnati Bell


"Cincinnati Bell is an exceptional company and trusted wireless provider, with an established history and reputation in providing excellent Customer Service." "The innovative iFrogz audio and cable accessories are unique and oriented toward a variety ...

ZAGG Announces the Availability of iFrogz® Audio in Cincinnati Bell


“Cincinnati Bell is an exceptional company and trusted wireless provider, with an established history and reputation in providing excellent Customer Service.” ...

Cincinnati Bell cutting up to 137 local call center jobs in outsourcing move


Cincinnati Bell says it is now notifying union leaders that it plans on laying off as many as 137 call center workers soon, as it out sources more of its Customer Service operations to a separate company. The jobs involve workers who take phone calls ...

Cincinnati Bell Laying Off 137 Norwood Workers


More than 100 workers at the Norwood call center for Cincinnati Bell learned today that they are losing their jobs. The locally owned telecommunications company sent out a press release just after noon on Wednesday which reads, "Cincinnati Bell today ...

Cincinnati Bell Could Lay Off Up To 150 Workers


Cincinnati Bell said Wednesday that it had announced its intent to expand an existing relationship with a customer care and call center technology services vendor. "Expanding this relationship and leveraging the scale, expertise and technology of our ...

Cincinnati Bell to Explore Alternatives for Data Center Business


Headquartered in Houston, Texas, and with 23 facilities across the United States, London and Singapore, CyrusOne has a reputation for providing excellent Customer Service. The company's customers include 16 of the top global 100 companies and four of ...

HTC Sensation 4G Debuts at Cincinnati Bell


HTC Sensation 4G is yet another powerful Android smartphone launched by Cincinnati Bell, after the carrier introduced the HTC Panache (myTouch 4G) and Nexus S devices. Although HTC Sensation 4G is available for purchase from T-Mobile USA for ...

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