Posted by Anonymous
To get any kind of work done or a simple oil change you have to wait hours on end service department in bend sucks can get better service with my Honda . No
Chevrolet customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Chevrolet.
11
Jan
05
Sep
Posted by MaryAnne
I am Leasing a Chevy Exquinox...I got it in february 2019....In June I started using the air conditioner...There is a terrible smell coming from the vents (CHEMICAL SMELL)..I brought it to lester grand chevy where I got the lease....They ran the car but smelled nothing, i brought it back, again nothing.again drove it around with the guy nothing.
He told me they checked everything and said it was not dangerous. But day after day i use the air conditioner and smell this odor. it stays for a while and then stops. I am very unhappy to think I will have to live with the smell for 3 years. I wanted to leave the car for a couple of days but the mechanic said that they dont have proof on the smell and can not keep the car and give me a loaner car.
I feel as if they dont believe me and I am miserable.
maryanne peters
04
Jul
Posted by Anonymous
HELP PLEASE.
my G/daughters( Student at WVU ) 2002 Malibu LS 3.1 v6 was towed June 8th to Premier Chevrolet/GMC Morgantown WV for diagnosis of an engine coolant leak June 11 2019. See Invoice 182132
Diagnosis was a leaking head gasket on right cylinder bank. permission given to replace that failed gasket and necessary related parts only. Industry accepted ALL Data replacement guide pays 9.7 hours labor time.Dealer charged 14.5 hours,and marked up parts prices above Chevrolet suggested retail prices.Vehicle released for pick up June 21.,returned same day with coolant leak. Dealer replaced water pump at No charge. Vehicle released again june 29 towed back to dealer within hours with coolant leak of a different nature. as of july 3 vehicle still waiting to be looked at. Service adviser involved has been most courteous and caring,altho hard to reach. Dealer GM is of no help and or hangs up phone. HELP!
In mention,I am employed in the service department of a Chevrolet dealer in Maryland so i am well aware of service department policy and procedures.
04
Jul
Posted by Anonymous
I am the EXTREMELY unhappy owner of a 2014 Chevy Equinox. I bought it as a trade in and was told that it just wasn't big enough for the previous owner. After only 3 years of owners the first thing go wrong was the main seal. Thankfully it was covered by the power train warranty.
Now,after a new $365 starter and a $175 battery the car still only starts when it wants to.I can't believe I am the ONLY owner having these problems and am wondering why there has been no recall.
There is absolutely no way in the world I would recommend Chevrolet to anyone and will do everything in my power to blast Chevy in any public forum available to do so.
21
May
Posted by help
this was posted from a friend she's young and a great girl RK Chevrolet has really turn her back on her ...
HELP! Best lawyer(s) that can help me get OUT of a faulty new car.... experience with lemon laws, etc. RK Chevrolet is making the process/experience of owning a car a HORRIFIC time and I am so beyond over it. Having a car for 2.5 months and being in a loaner for almost 4 weeks of it is absolutely UNACCEPTABLE. Having a major motor issue a week into purchasing the car, even more unacceptable. Having the car shut off while driving down the road TWO TIMES while your child is in the backseat is beyond terrifying... NO ONE SHOULD EVER HAVE TO DEAL WITH THIS B.S. and I pray no one else does.
Warn your friends and please, please... if you know someone who can help in any way let me know. ❤
Side note... I went today for a meeting with the 'CEO of sales' and left feeling defeated once again. He listened, which was a plus... but only to suggest I drive the car for a couple of days. I refused obviously for safety purposes and he then said 'go ahead and drive mine for a couple more days... I will drive yours and we will get back together on Wednesday'.... obviously the run around continues. I KEEP HANDING OUT OPPORTUNITIES to make this RIGHT... and they continue to push.... maybe we are waiting on the 3 month mark so that I'm stuck for good??? Who really knows....
Please feel free to share this with all your friends!!
31
Jan
31
Jan
28
May
Posted by Anonymous
Ethics for Carr Chevrolet in Beaverton Oregon need to be looked at. Agreed on a price for a new Silverado with my trade in. They said no problem that will be no problem. Came in the next day with my wife to finalize the deal and they tried to low ball me on my trade we agreed to. I will never by a Chevrolet
25
Feb
21
Dec
30
Oct
06
Oct
Posted by Anonymous
These sites are put here as a deflection. They are here for people to rant but GM will never respond or try to correct your issues. If you really want to get them to listen to you and fix your issues, ask for "The CSI Survey"! multiple complaints can cost a dealership thousands of dollars. It is a customer advantage the deanships don't want you to know about..
13
Sep
Posted by GM SUCKS
GM has the WORST customer service that I have EVER experienced. My husband shut the door of our $45,000 truck and the back window behind the passenger seat shattered. Under warranty service due to a manufacturer defect in the glass, Jim Price Chevrolet installed a window on my truck through a third party, which I had no say so in the matter first of all. Second of all, the third party scratched my truck up, and did a terrible installation job. Did not even remove the old window seal. Now we have mold in our truck. GM will not allow us to take it to another dealer to have the truck repaired nor will they insure that Jim Price fixes it. Several of the representatives are rude or hang up on you or simply will not call you back. You have lost a loyal customer. This is WHY people do not buy American cars. Last Chevrolet for me. I'm saying bye Felicia to you, the same way you have said it to me. You people need to get your heads out of your asses before you lose way more business. Back to Honda
29
Aug
Posted by Mindy
How does a company as large and GM/Chevrolet have technicians that can not diagnose or repair a dire issue with the Chevy Cruze Diesel yet charge the customer 150.00 per hour? There have been recalls in regard to this issue and yet even the recall did not repair the car. Do you have any great information that will keep me from going to a different manufacture? I loved my Cruze.........Now it is a huge stress to me and an elephant I can not afford to feed.
09
Aug
12
Jun
Posted by NikkiGra
I have to say that the car that I purchased 2 years ago has been a complete nightmare and I will NEVER purchase another Chevrolet ever again. I went to autozone to see why my car was cutting off and was told that it was the camshaft position sensor. When I went to the GM dealership I was advised that it was the timing chain. I had the timing chain repair by another mechanic and he advised that the timing chain for this car had to be one of the weakest that he had ever seen and that more than likely I will be replacing it again in the next couple of years. The dealership advised me that the Timing Chain was the only issue even though I told them what autozone found and they said with certainty that it was the timing chain. Now I have a car that needs not only the Camshaft Position sensor and actuator, but now says Engine Power Reduced, Service Traction Control, Service stabilitrak all of which I found are issues with Chevrolet cars. All I want is my lemon of a car repaired.
03
May
Posted by Anonymous
wow.... you are pathetic....YES we need to file a complaint.... you call your number get the PHILIPPIANS ... really... get thrown around from 30 minutes... BOTTOM LINE... NEED A COMPETENT USA , PREFERABLY SO CAL ADMINISTRATOR TO TAKE A COMPLAINT OF THE SALE AND SERVICE OF A CUSTOM ORDERED 79K Tahoe... CAN YOU HANDLE THIS.. OR DO WE GO TO CONSUMER AFFAIRS... ETC ET AL... i am hoping you can just call and get this done... simple.. easy... business 1010
13
Feb
04
Feb
24
Jan
Posted by Jfthompson
I am writing this for my son and his wife. On 01/05/2017 my son sent me a text saying that his check engine and the oil light was on and it was making noise. I told him to call Northstar Chevy in Moon Township PA. Since he still had a couple of days left on his warranty. He had it towed and the service writer Scott told him the check engine light was from a torn breather hose, and that the oil pressure was fine. So he paid for the repair and drove the car home, on the way home while pulling in his driveway the car stalled, he restarted it and let it idle. After a little while the oil light came back on and started making noise again. The next day he called Scott and he had it towed back to Northstar. So after a couple of days they called and told him that there was a check valve in the head witch may be causing the problem. A week and a half later they contact him and said that they had to call Chevrolet and discuss it. So now they get a call and tell him that Chevrolet would only cover 60% of it because it's now out of warranty!!!! My question is, they took it there while it was under warranty I don't care if it took them two weeks to look at it and now it's out of warranty. It was under warranty. He's been in contact with Britney and someone from Northstar and they told that that's all they can do. In the meantime he had to lease a 2018 cruise and now they're telling them that's the best they can do. Hopefully this will be resolved at no cost under warranty.. thanks here is my I hope to hear from you..
18
Jan
Posted by Anonymous
Dear chevrolet dealership..I angella south purchase my 2015 Tahoe with Billy narrave in lake Charles,la.I love my truck I paid to much money and my truck have to many cosmetics wrong.. My carport look like somebody pulled it up halfway replace it. It very loose fit or poor looking.. The handle trays next to the door handle are missing.. Many other problems.. Under panel next to tire the black rubber seal or damaged..
15
Jan
Posted by Anonymous
I own a 2008 Chevrolet Cobalt Sport. It was bought new. My question is. I have a leaking fuel line that is being repaired by Chevrolet. The cost is about 1000.00 dollars for parts and labor. Am I covered by any warranties for this dilemma? I took out an extended warranty in addition to the original warranty. Unfortunately, the dealership that the extended warranty was taken from went out of business right after our purchase. Chevrolet told me they can't find any info in regards to this. Help!!!
11
