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HELP PLEASE.
my G/daughters( Student at WVU ) 2002 Malibu LS 3.1 v6 was towed June 8th to Premier Chevrolet/GMC Morgantown WV for diagnosis of an engine coolant leak June 11 2019. See Invoice 182132
Diagnosis was a leaking head gasket on right cylinder bank. permission given to replace that failed gasket and necessary related parts only. Industry accepted ALL Data replacement guide pays 9.7 hours labor time.Dealer charged 14.5 hours,and marked up parts prices above Chevrolet suggested retail prices.Vehicle released for pick up June 21.,returned same day with coolant leak. Dealer replaced water pump at No charge. Vehicle released again june 29 towed back to dealer within hours with coolant leak of a different nature. as of july 3 vehicle still waiting to be looked at. Service adviser involved has been most courteous and caring,altho hard to reach. Dealer GM is of no help and or hangs up phone. HELP!
In mention,I am employed in the service department of a Chevrolet dealer in Maryland so i am well aware of service department policy and procedures.


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