Posted by Rowena
Their customer care number is like a black hole. I have been on hold for over 30 minutes and this is my 3rd call in a week. I'm changing my mind about patronizing Cathay Pacific.
Terrible customer service.
Cathay Pacific customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Cathay Pacific.
12
Sep
08
Dec
Posted by Makayla
My checking account was charged $942.27 for a ticket I didn't purchase. I did not authorize this transaction and have been trying for a week to get a refund. Horrible customer service! I have been on hold over 45 minutes each time I call and no one seems to know how this happened or how to fix it.
27
Nov
Posted by Anonymous
Someone fraudulently used my card and charged $949.50. I called to speak to your fraud department and was told you didn't have one. Then I was told that my name and info would be given to you accounting department. Well that didn't happen either. Instead the representative told me that accounting wouldn't be able to help me either. Piss poor customer service!! I can't believe that a business such as yours can't investigate fraudulent purchases on credit/debit cards. I have the date and time. You should b able to go online an find out or at best come close to finding out!
20
Nov
30
Apr
04
Mar
01
Mar
Posted by Victoria Dizon
FlightCX806 from Hongkong 02/22/14 to ORD
Why senior citizen like me and my husband were sitted
separately, 67E and 68E
Very inconvenient, esp. for my husband who tried to control his cough throughout the flight.
We could not get Internet connection to request for seats but we did not expect you would do that to us.
Before check in, we were told to exchange seat if we can
We didn't dare ask for anyone to change seats bec. we didn't have aisle seating to exchange
We thank God we had safe travel.
But whenever we think about your seating arrangement, as I told the supervisor before check in, that was cruel to do to seniors.
Hoping to hear from you,
I remain
Vicki Dizon
26
Aug
Posted by steve zhou
this company has problem, since the upgrade there computer system 2 year ago, it likes everything is in chaos. I want to book ticket through there web, it shows ticket is available, but when you go through check out process, it just don't show you anything. customer experience is very bad. call there 800 number, try 10 times, always busy, even without any greeting message ask you wait, just busy signal, very weird company. something wrong with this airline.
27
Jul
Posted by MS
Saturday July 27th was my first time flying with Cathay , it has been an awfull day
Now it's Sunday 28th 2h00 pm and i don't yet get my luggage . I really don't undestand why because there where 2 night flights, but my luggage has been put into morning flight (It's a very poor customer consideration)
To sum up i choose Cathay expecting to be at hotel in Bangkok at 18:00 pm and to relax and in fact i arrived at 22:30 pm hungry and the sunday is also a bad day because it was needed to call at least 8 times to try to get information for the luggage (here again good customer sercice !!!)
Already 2:pm on sunday, i'm still waiting in the hotel room for my luggage to be able to change clothes
Very nice customer service from Cathay !!!!. I would rank it as worsed from the world.
17
Jul
Posted by Rory
I am asking for your help Cathay Pacific Airways to please follow up my mother's luggage. She just arrive yesterday in Italy from Cebu, Philippines. Now, she can not claim her things from Cathay Pacific Airways Italy. I am so worried as a daughter for my mother, she is 60 years of age and really need your assistance. She was asked for her key for her luggage in order for her to claim her things. I hope you will not allow any racial discrimination here. Her flight was July 15-16 2013. Flight number from Cebu to Hongkong(CX920). Her baggage claim tag numbers are and . Please do help her, have pity on her time and effort going back in your office in Italy.
02
Jul
19
Dec
03
Oct
Posted by Fly_With_SomeOne_Else
WORST AIRLINE BY ALL ACCOUNTS:
1. NO MILEAGE CREDIT AWARDED, even though I paid the full fare to get the miles.
2. NO ACCOUNTABILITY. IRRESPONSIBLE AIRLINE SERVICE: Cathay Pacific denied accountability and reverted me to the other airline for OTHER AIRLINE'S Customer Service.
2. NON-EXISTENT PHONE CUSTOMER SUPPORT: Customer Options go to one place: THEIR WEBSITE TO EMAIL A REPRESENTATIVE. THEY NEVER EMAILED BACK.
13
Sep
Posted by don don
july 31 2012 my fligth from dubai to hongkong .and hongkong to philippines..i still remember the plane cx 746 raw 41 i admit that on my side i have also mistake because it was my hand carry but accidentally i left my laptop inside the plane, around 10 to 15 min when i discover that i left my laptop inside the plane..i go back to the plane but it was close so what i did i go to cathay pacific counter near in that area..i spoke to one of the staffabout what happen..and after she try to call or comunicate to maybe person incharge..then she said to me just wait for 10 min..one of the staff will bring my laptop..im happy that time because of the service..but after 10 min the personel i spoke said that you have another fligth maybe you can't board the plane and she said they find anything..i am very dis apointed why she tell me before that one of the will bring ang after she said also that they never find anything..,.
08
Sep
Posted by Anonymous
Hi
I am writing this mail as I am not able to reach you though phone from past one week I did mail you infroming regarding this.I never got a reply.I am Preetam Bale Shivalingappa, unfortunately used your Airlines for travelling from Bangalore to Memphis on August 30th 2:40 AM flight number CX 6711 via Hongkong ,Chicago. I am sorry to say that I had a very bad experience though out the flight journey and would never want to fly again using your airways.
I encountered a list of problems during the travel.
I am strict vegetarian and I was served Non-vegetarian food in spite of requesting them to be served veg.
At Chicago Airport,I searched for my bags and could not find it. I was so tensed because of this.I did not have any of you infroming regarding the delay in bags.I waited for like an hour at your counter and there was no one to help me out on this.Later I was told to contact United Airlines .I went to inquire there and they sent back me to Cathay Pacific. I had only around ten mins for catching the next flight to head towards Memphis .This made me feel even worse.
My baggage were delayed for 2 days. As all my daily requirements were in those baggage I was forced to shop out because of the delay.
After getting the bags I found 2 of my bags out of 3 to be damaged which is so disgusting.When I asked the delivery guy ,he asked me to inquire the Airlines.I did write a mail soon regarding this and even called but there was no proper response.
So now I have decided to cancel the tickets which I had book to return back to Bangalore and would never want to fly again in your Airlines.
Thank you for such a wonderful service to your loyal customers
Regards,
Preetam
Ph: +1 901-907-1476
04
Aug
Posted by Robert R.
I would like to bring reconition to an outstanding employee in your Cebu office,I do not know her full name,her first name is Pinkey,She was the most friendly and helpful prtson i have ever met.Through her hard work and personal care i was able to fly out from Cebu to Hong Kong to Nrw York after the thyphoon in Hong Kong earlier that i thought.Give her my love and appreciation. Robert R. Willis
11
Jul
Posted by Tinky
I wish I had read all this before I booked with them. Recently tried to travel from Amsterdam to HK with them but flight cancelled for 3 - yes 3 days due to technical difficulties. After queuing at airport with a 6 year old for 3 hours managed to get on a flight to Bangkok with KLM (Was trying to get to Phuket). Had to stay in worst hotel in Amsterdam for the night, fight for the 1 shuttle bus every hour, sit in seats 44 on KLM (ok so not technically Cathay's fault) so both of us sitting upright for the night flight. No meals as kids and veggie meal that I booked a year ago obviously not on KLM despite their efforts. I paid extra with Cathay to go to Phuket vi a HK to meet family there and avoid a night flight.
But the main rant is that I have tried to call them to request an upgrade on my return flight (one can but ask) and I can't get through to anyone who can help. I was told to ask at the airport or submit the online form. Ok maybe I am being a bit cheeky asking but regardless I should be able to get through to someone in customer services to at least inform them of my horrible experience flying with them - we appreciate your feedback etc....Not even confident they won't be so bad on the way back.
25
May
Posted by Anonymous
21st May, CX904. Due to take off 06:20. Flight offloaded at 09:30 for technical reasons. Chaos in the departure lounge. One announcement at 10:45 saying get on the buses to hotel. Told at hotel that flight will take off at 8pm just as e-alert says 9.30pm. Told to congregate at 7.45pm for buses. CX staff say waiting for bus schedule. Gave up and went to bed at 10pm. Phone call at 11:20pm says wake-up call booked for 4:30pm. No wake-up call but alarm woke me up to find paper pushed under door saying buses leaving at 6.30am. First bus leaves at 6.50am. Last bus leaves passengers rushing to gate. Take off delayed due to "lost" passengers. Finally arrive back in HK at 11:45am. Marks for communication skills? Absolute zero!
15
May
Posted by Jessica
SO. I just got off the phone with the rudest person on earth ever. She sounds exasperated BEFORE I even started asking her my questions. Woman has a problem and I tried to cancel my boyfriend's ticket for him. She has no patience at all but was able to answer my question with a really b***** tone. Getting through the other number that the helpful person posted 2 posts ahead is less painful than their general hotline. That hotline you can never get through. So needless to say, I will not be flying with Cathay Pacific anymore unless I'm flying from Hong Kong. This is unacceptable to the maximum level.
07
May
Posted by Anonymous
been calling them for weeks and no luck of reaching a live operator... are they all dead or something? Just joined a group called "i hate cathay pacific airways" on Facebook to express my disappointment. I was planning to change my flight schedule, now I am going to cancel it. I do not wanna deal with this company customer service anymore.
03
May
03
May
Posted by SoDisappointedWithCathay
After almost 4 hours, I was able to talk to someone. Instead of the original plan of rebooking, I decided to cancel it. I don't want to go through this same scenario again. And to be sure I won't have to call them again, I waited for them to send me to confirmation email before I hang up the phone.
