Find the latest Carbonite news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
“By combining Enhanced Server Backup with our current end-point backup solutions, we are providing comprehensive protection for small businesses – securely, affordably and supported by our 200+ person, U.S.-based technical support organization.
"By combining Enhanced Server Backup with our current end-point backup solutions, we are providing comprehensive protection for small businesses–securely, affordably and supported by our 200-plus person, U.S.-based technical support organization," ...
"By combining Enhanced Server Backup with our current end-point backup solutions, we are providing comprehensive protection for small businesses - securely, affordably and supported by our 200+ person, U.S.-based technical support organization.
"By combining Enhanced Server Backup with our current end-point backup solutions, we are providing comprehensive protection for small businesses – securely, affordably and supported by our 200+ person, U.S.-based technical support organization.
Access files from any location and, if a problem does occur, customer support operates seven days a week so customers don't have to wait for help when a problem arises on weekends. "Carbonite helps my family in a number of ways and has done so since ...
Brian Altano's concept design of Han Solo Frozen in Carbonite Pop-Tarts was born from silly work conversations about hypothetical Star Wars merch, which is probably how George Lucas came up with most of Episodes 1-3. It's amusing, yes. But there's a ...
In 2011, Carbonite repatriated its customer support back to the US from multiple outsourced partners abroad. As a result, Carbonite now employs hundreds of customer and technical support representatives in its offices in Boston and Lewiston, Maine.
Clear, helpful interface. Easiest setup of any syncing service. Share files with collaborators. All versions of files saved for 30 days. Good security. Apps for Android and iOS devices. Cons No Web interface. Weak passwords allowed. No way to add files ...
Andrew Keenan, the former chief financial officer of the online backup services company Carbonite Inc., has joined the New Hampshire technology firm Dynamic Network Services Inc., better known as Dyn. Keenan, 51, a seasoned technology executive who ...
(via Slate); A California judge is also under the impression women's bodies can somehow prevent rape. He said during a rape trial, “I'm not a gynecologist but I can tell you something: if someone doesn't want to have sexual intercourse the body shuts down.
Gray's team is responsible for the equipment that protects this massive amount of customer data, and also manages the IT infrastructure to support the company's 200+ person call center in Maine, a 200-person office in Boston and small office in ...
Onshored customer support: Carbonite has completely repatriated its customer support operations to the US, creating more than 200 new jobs in New England. "We are proud to honor the 2012 Technology Fast 500(TM) companies, and commend them for ...
About the Stevie AwardsStevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring ...
Private Encryption Key Management: Carbonite Business added technical policies and procedures that allow only authorized persons to access stored data through the use of a Private Encryption Key so that no one – not even the Carbonite technical support ...
In addition, our new customer support center in Maine continues to drive down costs, and the high marks in customer satisfaction are enabling us to keep retention at record levels." Financial and Operating Metrics for the Second Quarter Ended June 30 ...
Resellers also gain access to a dedicated account management team and a dedicated senior Carbonite customer support team. New account management tools provide flexibility to help resellers easily manage their customer relationships, grow their ...
... VAR Guy on Easy Ways to Expand Your Influence with Social Media; The VAR Guy on Tech Support Providers: The Rodney Dangerfields of the IT Channel ...
Resellers also gain access to a dedicated account management team and a dedicated senior Carbonite customer support team. New account management ...
For some, Disney World's newest souvenir is just another pricey geek trinket, but for others, it's a lifelong dream made real. As part of its Star Wars Weekends events in the springtime, Disney's Hollywood Studios (one of four parks that make up Disney ...
Carbonite, the Internet backup-security company, may be a good place to securely store irreplaceable computer data, but it's not proving to be a good place to invest irreplaceable dollars. The company, which went public last August, has seen its stock ...
When it comes to the time invested in and the tech support used for backing up, 22 percent of small businesses surveyed even pay for outside tech assistance. Notably, 40 percent of those who manage the process in-house spend more than an hour per week ...
His Boston firm provides online backup services for businesses and consumers, and he had just decided to close his India call center and move the operation to Maine. Friend noticed a big gulf in the Customer Service provided by his Boston call center ...
I tried another couple of hours on hold with their technical support phone line, but never reached anyone with any technical knowledge. I've tailed out this log file and it doesn't seem as though it could be useful to a computer program.
Here's some new work from Arnold for Carbonite. No, not the stuff Han Solo was encased in on Darth Vader's orders—the online data backup company. The 60-second spot takes place at a wedding, where the bride and groom are warned ominously by their ...
We also improved our customer support and infrastructure to ensure the highest quality customer satisfaction and service. We enter 2012 well positioned to capitalize on our enormous market opportunity and will continue to invest in the business to ...
The review went on to state, “Having your data files fully secured is certainly most important when considering an online backup service, but ease-of-use, customer support, and the ability to easily restore your backed up files are important too.
Six months after Carbonite announced it was moving jobs from India to a new tech call center in Lewiston, the company has hired 150 people, full time. In May, it forecast hiring that many by the end of 2012. ...
The online data backup company this spring said it would repatriate all customer support work, a decision that led to the opening of a center in Lewiston. Carbonite has completed transitioning technical support work from India to Lewiston, ...
Online backup provider Carbonite today announced the release of version 5.0 of its eponymous software, along with two new premium-level plans. The new plans are HomePlus, which will run $99 per year, and HomePremier for $149. Both add local backup ...
... which also backs up servers and supports network drives and file servers. Bottom Line: If you want simple, easy backup and don't need much help, go with BackBlaze. If you want more customer support or plan to grow your business significantly, ...
(EON: Enhanced Online News)--Bomgar, the worldwide leader in secure, appliance-based remote support solutions announced today that its customer Carbonite, Inc. has improved their Customer Service team's efficiency and customer satisfaction with help ...
Additionally, Carbonite has US-based technical support always ready from 8 am to midnight several days per week, so assistance is never too far away. In an interview with Pete Lamson, Senior Vice President and General Manager of the Small Business ...
Besides continuing to spend to build its business, in 2011 it expects to see expenses from relocating one of its data centers to a new facility, and relocating its customer-service operations from India to the US The company competes with Pro Softnet ...
... and has yet to achieve a positive cash flow its operations. In the meantime, it is continuing to invest in its operations, including a significant investment in relocating its Customer Service operations from India to Maine in the US.
—Interactions, a speech and Customer Service technology developer of Franklin, MA, nabbed $12 million in a deal led by Sigma Partners. Interactions said it will use the money—which also comes from North Hill Ventures, Cross Atlantic Capital Partners, ...
In the meantime, it is continuing to invest in its operations, including a significant investment in relocating its Customer Service operations from India to Maine in the US The company acknowledged that it is in a very competitive and fast-changing ...
... unlimited number of computers, continual automatic or scheduled backups (with file encryption), external hard-drive backup, anytime access from nearly any Web-connected device, Mac and Windows support, and premium US-based Customer Service support. ...
Carbonite, the Boston-based online data backup provider, says it is opening up a new customer support center in Lewiston, Maine. (more here.) The new center will employ 150 individuals. These jobs were formerly located in India. ...
I use Carbonite to back up my laptop, and when I first signed up, I wasn't thrilled with the Customer Service (Carbonite has since moved its customer care center from India to Maine.) Last year, I wrote this post, "A Carbonite customer confronts the ...
In 2011, we also expect to incur increased expenses associated with expanding to a new data center facility, including relocation of certain of our existing servers, and with relocating our Customer Service operations from India to the US," the company ...
If you were planning on buying your very own "Steve Jobs in Carbonite" iPhone case, you're out of luck. Not long after it went on sale, Apple sent a cease and desist notice, and the product was pulled. The case featured Jobs—complete with his ...
Or it will be once Apple and Lucasfilm lock targets on this! Some gadget mercenaries have had the amusing but strange idea of making this very unique geek treat for Star Wars and Apple fanatics – it's an iPhone case featuring CEO Steve Jobs – “and he's ...
Carbonite on Wednesday announced new additions to its "anytime, anywhere access" family with the beta releases of Carbonite Access for iPad and Carbonite Access v2.0 for the Apple iPhone and Apple iPod touch. In addition, Carbonite has introduced an ...
Along with a new version of its customer software, Carbonite also rolled out a new internal call center system that allows service representatives to handle ...
Don't you ever wish you could take your tech support headaches straight to the CEO of the company? I had the chance to do that this week, when I stopped in ...
Disasters happen. When your computer is stolen or destroyed in a flood or fire, or your hard drive unexpectedly fails, it's important to have a backup plan that can restore all your important photos and files. Online backup services are an inexpensive ...
Carbonite, an online backup service, is now available for the Mac. The service is priced at $55 per machine per year. A free trial is available. Carbonite enables Mac users to backup the contents of their systems whenever their Macs are connected to ...
The backing-up part went well, but when his computer actually crashed, he was unable to restore it from the online backup—and Carbonite customer support kept him on hold for over an hour. Turns out Bruce Goldensteinberg is not a customer you want to ...
Clearly marks backed-up files. Easy to install. Unlimited backup for under $50 a year for personal and business use. Good toll-free phone support included. Cons No restore from file/folder's Windows Explorer entry. Interface could use work in places.
