Read the reviews below to see the experience other people have had when dealing with customer service from Buick.
Buick needs to quit running those woke, stupid commercials about women sports. Viewership is based on demand, nothing more. You could run the same commercial about men's college swimming, soccer, wrestling, baseball , and others.
I was thinking about buying a new car and was considering Buick, but no more.
Sitting in Sterling McCall Buickb in Houston for about 30 minutes. Waiting to speak with someone who can explain to me why my 77 year old Aunt has to pay $151.00 to program a new fob. I'm her nephew and Durable power of attorney. She has on set of Demitia. We bought extra keys also from here. So I sit here in front of a loud ASS SPEAKER and no one's offered water, coffee, popcorn.
Thank you!
My is vincent paloma your customer. Service is just horrible i wrote a letter to mary barra no response.i called today your customer sercice team i talked to is just incompetent.I will payoff my buick 2014 verano.and i will never buy a buick again.please call me vincent paloma cell phone
We leased a 2016 Buick Encore last year from Heritage Buick in Rockwall,
TXZ. We had a problem this week with a bad tire. Even tho the book says it is covered bumper to bumper they tell us we the tire is not fixable , it is not covered by worranty and we need to buy s new one at over $200. We live on q fixed income and that is why we leased instead of buying. We do not feel we should have to buy a new tire. Should we get a lawyer to help us?
Bought a used car Buick Regal it was not detailed or clean yet. So they told me to bring back next day which is Thursday 12-14-2017. I called before I came they said no problem come on down. While I sit there for 21/2 hour finally I ask how long more is the wait. They never touched my car no communication plus when someone got in my car they hit my car door on a white car because I had seen the white paint on my car. So I'm back at west Sahara Buick got here again at 10 am they said it will take 3 hour to detail the car, now why they didn't tell me that yesterday because I would have come early. They need to work on communication. I hope they get the white paint off my car. They offer to fill my tank but I only use 1/8 off my tank. I'm so pissed right now and I thought Buick service is better than that. I'm going to be sitting here for 3hours aghhhh. They should put a new floor mat for all the trouble they put me in.
It is regretable that my husband will not be buying the Buick Avenir this year. We had been anticipating its arrival For purchase and thought it was beautiful. The price was very high yet he worked to put the money together. Then came the shock. The horrible color of interior with no other choice was the deal breaker. When the interior is what you see constantly it is foolish of Buick to dictate one color, and an ugly color at that, on such an expensive car. Who made that decision? My husband has decided to buy a Cadillac where he has a choice. We have been very loyal to Buick for years but are very disappointed in you.
I have Buick 2013 encore. Dead battery. Efore 30000 miles and at same time both side mirrors bubbling up and peeling. At 39000 the driver side mirro almost total bare metal. Passengers side going right behind it. Dreadful. I should have stuck with ford. Called place I bought it from no return call and another place was going to be 750 bucks a mirror to replace. Ha. Crap
Some bad gas was pump into car causing damage to the tank/pump/lines and injectors GM dealer has my car for repairs I'm being told my warranty cover none of the damages totaling nearly $2800 how is the possible when there isn't one bit of negligence on my part
Bought my 2010 Buick enclave on sep 22. 2016, have had nothing but trouble with it, have only drove it a handful of times, kept calling the service center downtown great falls mt, I could never get anyone to answer the phone, finally on dec 12th got someone, made an appt for wed dec 14th, kayleen the service person I talked to, told me I needed a paper telling her that the check engine light was on while I was test driving it, nobody could tell me what that light was, I went to the dealership where I bought the enclave (lithia) 10th ave so branch, the guy basically told me I was screwed, because I didnt buy the extended warrenty. now you tell me how that is customer service.
The Customer Service at Buick Honolulu is non existent - this is one of the most important aspects of a company dealing with the public. No one EVER answers the phone, but if you hit on SALES you are sure to get a reply, that person will then transfer you to a voice mail. Too many cars in such a small space. Saturn spoiled me, they had excellent customer service. They would call you back within an hour or so, and let you know what necessary work is needed and ask your approval to go ahead with the repairs. I must commend the MECHANICS who worked on my car, they did an excellent job, however, I will not be going back to Buick or referring or recommending my friends and Business Associates to Buick. The service is sooooo unprofessional.
They had my car for a week, I made an appointment 3 weeks in advance, was the first one there, and they failed to mention that they had an overflow, so my car was there for a couple of days while I rented a car. They did an extra function without consulting me, which I had to pay $190 for this extra service. NEVER AGAIN WILL I GO TO BUICK - FIND A BIGGER LOT, Too many cars everywhere. AND GET WITH THE PROGRAM OF DOING BUSINESS 1.. PROFESSIONALISM, AND 2..CUSTOMER SERVICE
Maybe you should ask your customers how many times they want you to run there credit. My local place ran it 11 times. Yes my credit score was low to begin with but it's like they didn't care, let's just try and make a sale for the numbers. I know now in my future when I have reestablished myself and get ready to get rid of my Buick encore to let the next dealership how many times to run it. Then when I gave a bad review about the salesman they go and take there name off my credit and put back on as inquiry, which brought my score down even more. This place got 60 points knocked off my score because of what tgey done. Hyndai and Chevy never done that to me when they sold me vehicles. Not a very happy customer.
I was traveling from Bandon Oregon to McAlester, ok. My husband had flown but I drove because I take Sammy my Shihtzu with me. It is over. 2000 mile trip. I had a friend with me as well. I have a 2025 Buick Enclave which I bought new at Nix Buick in McAlester, ok. My husband has 2016 enclave we bought new at the same dealership. He has told me my car was a half a quart low on oil. The dip stick is hard to see so I just decided to stop at a dealership and have them check for me. Anytime I have ever stopped at any Buick or gmc dealer I have always been treated very courteously. Most of the time the service manager comes out them self. I had one tech guy come out, sit in my car and go thu my nav system in north bend, Oregon. My car was new and I couldn't figure something out. However, I stopped ar1st choice ford, Lincoln, Buick, gmc in Rock Springs, Wyoming. They were to busy to look at my fluid level. No one would be available until 4 pm, it was 11 am. Very rude. There were 2 women behind the service desk. I did send an email to them and got a reply fro Mary Kirk assuring me that would be corrected and not happen again. I certainly hope so. I give that dealership a D minus.
I do feel that Buick has let me down as a new used buick owner and could let down future buick owners by not letting them know about repairs or replacements that need to be done and when owner breaks down because of it they refuse to take care of the problem when contacted.
While passing through El Paso on our way to San Antonio the transmission in our 2008 Buick Enclave blew. We used On Star and they arranged a flatbed tow truck for us and booked us into the closest dealership - Crawford Buick GMC. They really looked after us. They provided us with a vehicle which enabled us to get to our grandson's gradation from trainee to airman at the Lackland AFB. We cannot say enough about the caring treatment they provided in our time of need and their excellent service.
My friend purchased a new 2014 Lacrosse Buick a few months ago and we decided to take our wives on a two week vacation drive with the new car. Driving from Hot Springs, Arkansas we arrived in Nashville without issue. The next morning the car displayed a warning of reduced power. However, it would not start. Called Buick for a wrecker and they were easy to work with using On-Star. The dealer was nice and although it took all day we were finally back on the road. One week later on Friday we were in Pigeon Forge, Tennessee and the car did the same thing. We again called Buick through On-Star and a wrecker towed the car to Stinnitt in Newport, Tennessee. The Service Supervisor was rude and did not seem to care we were almost 700 miles from home without a car. The Supervisor told us, after sitting at the dealership all day, they would not be able to look at until Monday. We asked to speak to the District Manager but the dealer would not give us a number. We are now stuck in Pigeon Forge in a motel hoping the car will be fixed on Monday. Cancelled my appointments for next week, running low on my medicine, more money for motel, expense for food, and it is obvious GM does not care. I have been looking at an Escalade ESV but after this experience I will stick to my Lexus cars.
I own a 2014 Buick Verano, and for the most part it is a great car. One thing that I have discovered about the car which is distrubing. On very cold nights all the windows inside the car are frosted, so much so that I have to scrape the ice from the windows. th dealership pretty much said thats the way it is. Explained condensation in the freezing, etc ect. It just that in all the years I have driven a car, and the amount of cars I owned, I have never had this experience. My wife and I were in the theater for two hours came out and the windows were frozen, no other car around my car had the same problem. It seems a fault to a otherwise great car, and annoyances that I have to waste gas defrosting my windows, which should not be to this extreme.
I was finally pushed over the edge by my Buick dealership today. I had previously called to make an appointment to fix a problem with the key pods and an oil leak. I scheduled the appointment for Thursday 11/6/14. After arriving (and driving 25 miles to get there), I was told that my appointment was really for Friday afternoon. The service manager said that there was no way that they would have made it for Thursday because they did not have anyone available to help me. Given that, I left. Customer service of that type has no business in a dealership. Leading up to this overall dissatisfaction was the following:
. After having an oil change at the dealership, I noticed oil spots on my garage floor. After cleaning up the oil and waiting several weeks, I returned the vehicle to the dealership for it to be repaired. I was told it was simply residule oil and that cleaning it off would fix it. I wonder why it wasn't cleaned properly the first time. Unfortunately, I still have the oil leak and today's visit was intended to fix it once again.
.. I bought a new set of tires and had them installed and left on a trip to Chicago. After 50 miles of driving, the tire pressure sensor indicator light came on stating that the air pressure was 0. Obviously, the sensor was bad. Why did it go bad when the new tires were put on? I was told it was a coincidence and was charged to replace the pressure sensor.
.. Steering column was grinding a little over a year ago. Had it repaired. Same noise has now reappeared. However, I am being told it was another problem in the steering column. Either this problem was mis-diagnosed or the design of the steering mechanism is sub-standard.
.. I have had two other occasions of tire pressure sensors gone bad.
.. It took me three different trips to the dealership to have a malfunctioning fuel tank pressure sensor diagnosed and replaced. I was repeatedly told that the reason it was faulting was that we were putting too much gas in the tank. Why didn't they believe the error codes sooner?
I could go on with other issues but I believe the point has been made. This is simply lousy customer service! I am usually easy going, but I have had enough!
Employee(s) Dealt With: Roger S Kendrick
My Review of Bentley Buick Cadillac Gmc:
Do not take your car to this service center. I should have paid attention to the bad reviews I found online but I did not and I have had the worst experience in customer service and vehicle service. Seriously, Firestone is excellent and there are locations near by.
11/2013 - I take my 2011 Buick Regal to the dealership because the air conditioner stopped working and the front drivers seat warmer stopped working. I also needed an oil change and tire rotation. The dealership determined my ac condenser was damaged ( I later learned this is a common occurrence in Buick vehicles). I was advised it would be $523 to fix the AC. Because it was nearing winter, I elected to wait until the next season to have it done.
TUESDAY 6/3/2014 - I call the dealership to make an appointment for service. An appointment for the following day 6/4/2014 at 8:30am was given to me for service.
WEDNESDAY 6/4/2014 - I arrive for my scheduled appointment and advise the service representative that I am there to follow up with the AC issue from my service in November. I was advised they would call me as soon as they got it to the back and let me know an estimated time it would be finished. At 3:36pm I had not heard anything so I called to see what was happening with my car. At this time I was told "we are still trying to see what is wrong with the AC". I reminded them that they had already done this process in November and was told "I'm glad you said that" even though I had already reminded them. I was told my car would not be done that day and they would provide a rental so I go to pick it up. When I arrived the service representative Scott asked me to come into his office to provide my insurance information for the rental. While I was there there was also another random customer just sitting in his office while he was gathering my personal information. I didn't think this was professional but I disregarded it. I was given a rental and told my car should be done the next day.
THURSDAY 6/5/2014 - at 4:27 I call to check on my car because I hadn't heard anything all day. The first call I was transferred to the service department and then hung up on me (this happened more than once...the phone system they have is TERRIBLE). I finally reached my service person, Scott. He advised me AGAIN that they "still haven't figured out what was wrong" I told him yet again that the issue had already been identified by them in November. At this point he replied, "oh...we'll...we....check out all the cars again". I was told yet again that I would hear from them the next day.
FRIDAY 6/6/2014 - at 1:16 pm I had not received a call from the service center as promised. I call and was ...again...accidentally hung up on during transfer. I call back and finally reach Scott the service representative and was told "they just don't know what is wrong with the AC". I asked him to look up my car service history while we were on the phone. He seemed surprised to see that the history very clearly stated that the condenser was damaged and needed to be replaced. At 2:48 I receive another call from Scott advising me to keep the rental for the weekend and they would try and figure it out on Monday. At this point I realize they just aren't listening to me at all.
MONDAY 6/9/2014 - I receive a call from Scott at Buick to tell me there is a nail in my tire and I would need a new tire. He advised the tire would cost $386. I'm not even going to get into what a terrible price that is. I have yet to be able to find a single tire for my regal that is that expensive. I advised him I would get the tire somewhere else not to replace it. He said ok and that he would call me later that day about the AC.
TUESDAY 6/10/2014- I don't hear from Buick all day long.
WEDNESDAY 6/11/2014- I have a missed call from Buick (at 3:28 pm) and a voicemail telling me my car is ready for pickup. I call them as soon as I leave work and the service center was closed for the day.
THURSDAY 6/12/2014- the calls from Buick start at 6:44am to tell me to pick up my car. I call at 10:34am to tell them I will not be able to leave work that day before they close and to see if I could pick the car up Friday. I was assured that would be just fine. 1:15pm, 1:47pm, 2:01pm, all missed calls from Buick. I call AGAIN to advise I could not pick up the car that day and was told AGAIN that it would be just fine.
FRIDAY 6/13/2014- I call Buick at 12:38pm to tell them I may not be able to leave work and get the car that day but I would definitely be there Saturday morning. I was assured again that this would be just fine. 5:13pm I receive a call from Buick with a voicemail that states if I don't pick the car up Saturday. I would be charged $100 per day. At this point I am disgusted with the customer service experience. This dealership had my car for SEVEN days before I could get anyone to give me call or answer then I receive harassing calls starting at 6:44am before they even open when they are ready for me to pick up my car and pay them. This type of customer service is unacceptable.
SATURDAY 6/14/2014- I go pick up my car and pay the bill $656.43 in full. I receive my car and leave the lot to realize that the change tray in the front console is completely missing. I go back to the dealership and was first told "well, no one would have been in the car". What a ridiculous thing to say. I know for a fact someone had to get in my car just to drive it to the mechanic. Unbelievable. So Scott leaves my car to go inside to retrieve a map of the inside of the console to make sure that this tray I'm talking about actually exists. This was extremely insulting. Also, how are you representing a company and you don't even know what the inside of the car looks like? I was told then that he would have to "look for it and he would call me later that day". Of course, I didn't hear from them.
TUESDAY 6/17/2014- still haven't heard from Buick. I call them at 3:44 and was advised they weren't sure what happened to it that "sometimes people come through their lot and take things out of cars at night" those were his EXACT words. I was advised he would speak to the service manager and call me the next day with a resolution. Can you believe I didn't hear from them AGAIN.
WEDNESDAY 6/18/2014 - I call Buick AGAIN and was told there was nothing they could do about the missing part. Never mind the fact that this tray had coins, a couple of pair of earrings and a necklace in it. It was CLOSED in the console so I never imagined someone would take it. I told them I at least wanted the part that came with the car replaced. I asked about replacing the items that we're in the console and was told "if you parked your car at the mall and someone took something out of it, you wouldn't sake the mall to replace it". You are right but I ABSOLUTELY expect my car to be secured when I leave it at the dealership to be serviced. He finally agreed to replace the missing tray.
Before I had this experience at this Dealership I was planning to upgrade to the 2015 Buick Regal. I will NEVER buy another Buick, Cadalliac or GMC vehicle because of the unbelievable and inexcusable service I received at this location. I never even once received an apology for the delay in service, the blatant mis information or the missing items from my unsecured car. Customer service is not difficult. You lost a customer that could buy any on your lot and now I will make sure everyone I know knows what a terrible and dishonest place of business this is.
