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The Customer Service at Buick Honolulu is non existent - this is one of the most important aspects of a company dealing with the public. No one EVER answers the phone, but if you hit on SALES you are sure to get a reply, that person will then transfer you to a voice mail. Too many cars in such a small space. Saturn spoiled me, they had excellent customer service. They would call you back within an hour or so, and let you know what necessary work is needed and ask your approval to go ahead with the repairs. I must commend the MECHANICS who worked on my car, they did an excellent job, however, I will not be going back to Buick or referring or recommending my friends and Business Associates to Buick. The service is sooooo unprofessional.
They had my car for a week, I made an appointment 3 weeks in advance, was the first one there, and they failed to mention that they had an overflow, so my car was there for a couple of days while I rented a car. They did an extra function without consulting me, which I had to pay $190 for this extra service. NEVER AGAIN WILL I GO TO BUICK - FIND A BIGGER LOT, Too many cars everywhere. AND GET WITH THE PROGRAM OF DOING BUSINESS 1.. PROFESSIONALISM, AND 2..CUSTOMER SERVICE


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