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I was finally pushed over the edge by my Buick dealership today. I had previously called to make an appointment to fix a problem with the key pods and an oil leak. I scheduled the appointment for Thursday 11/6/14. After arriving (and driving 25 miles to get there), I was told that my appointment was really for Friday afternoon. The service manager said that there was no way that they would have made it for Thursday because they did not have anyone available to help me. Given that, I left. Customer service of that type has no business in a dealership. Leading up to this overall dissatisfaction was the following:

. After having an oil change at the dealership, I noticed oil spots on my garage floor. After cleaning up the oil and waiting several weeks, I returned the vehicle to the dealership for it to be repaired. I was told it was simply residule oil and that cleaning it off would fix it. I wonder why it wasn't cleaned properly the first time. Unfortunately, I still have the oil leak and today's visit was intended to fix it once again.

.. I bought a new set of tires and had them installed and left on a trip to Chicago. After 50 miles of driving, the tire pressure sensor indicator light came on stating that the air pressure was 0. Obviously, the sensor was bad. Why did it go bad when the new tires were put on? I was told it was a coincidence and was charged to replace the pressure sensor.

.. Steering column was grinding a little over a year ago. Had it repaired. Same noise has now reappeared. However, I am being told it was another problem in the steering column. Either this problem was mis-diagnosed or the design of the steering mechanism is sub-standard.

.. I have had two other occasions of tire pressure sensors gone bad.

.. It took me three different trips to the dealership to have a malfunctioning fuel tank pressure sensor diagnosed and replaced. I was repeatedly told that the reason it was faulting was that we were putting too much gas in the tank. Why didn't they believe the error codes sooner?

I could go on with other issues but I believe the point has been made. This is simply lousy customer service! I am usually easy going, but I have had enough!


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