Read the reviews below to see the experience other people have had when dealing with customer service from Black & Decker.
I bought a black and decker toaster oven a little over a year ago. It died today at 5:15pm. I was and am so disappointed. I thought black and decker was so good. But it's just like all the other companies. Throw them together with cheap parts and put them on the shelf to sell.
I got his as a christmas gift and vever took it out of the box until a few weeks ago. The sweeper?Blower will NOT blow dry grass off a single sidewalk block. I called and was told that is not right. I got another and same thing. I called back and was told I could get a refund and they would issue a postage label to return it and to call the 800# for instructions. I do that and was told they would fix or send a replacement. I don't want this product it is useless. I told them I was told I could return it even though it was past the date because of the circumstances. They tell me to call the other # back, so now I go back and forth with NO results. I have an on going case issue with this item. My case was elevated last week and I was suppose to get a phone response in 24 to 48 hours. No response after 5 days. I call back and again get the response I will get a call back in 24 to 48 hours. Still waiting. Unbelievably poor customer service. Hours on the phone literally and still waiting for a response. I have been lied to by more than 1 representative and I am stuck with a product that does NOT work as advertised. It says 125 MPH power yet a small hair dryer has more power. This is NOT what you expect from Black and decker.
I'm writing to complain about a disappointing Mothers Day gift. I'm 55 years old but I like the simple things and ask my son for a coffee maker. With his money he purchased me a Black & Decker 12 cup #CM1060B 3 weeks later it starts to leak, hold grounds of outside the filter some how into the pot itself! Now I read that it could release CANCER CAUSING CHEMICALS LIKE: STYRENE AND BISPHENOL!!! You've totally ruined and disappointed me as a consumer who thought so much of your product name. I want someone to call me ASAP!
I have a problem with a Black and Decker coffee maker I've had for 2 mos. It is model CM2036.
The carafe isn;t glass, it looks like stainless steel and I was very happy with it so far. Yesterday, I noticed as I was cleaning the carafe that the inside bottom of it was peeling or scratched off and I was amazed. I can;t imagine how that happened, and how much of it went into the coffee, and we ingested. I went to the Walmart where I bought it to look for a replacement carafe which they did not have. That was an expensive coffeemaker, it shouldn;t have happened. Very disappointed, $50.00 out the window.
I am searching for a 40 volt chainsaw. After reading almost one hundred review of B&D, I have chosen not to buy a B&D. All reviews mention the oil dripping and spilling all over. Some say to buy stock in the chain oil if you purchase these products. As an avid environmentalist I am forbid myself to knowingly contribute to poisoning the soil for generations to come. Really! You should take steps to improve your product's carbon footprint. After all isn't that why the majority of people purchase these things.
Hello is there any on body out there?.??
I need a hpnb24 battery and charger for a relatively new product...I've ordered treplacemnet chargers on amazon and it didn't work
I've tried to contact you through the website and it goes in circles but I can't send an email to you
I've called and gotten corporate headquarters, one website said the battery was no longer made.
All my yard tools are Band D but that may soon change. As I say this is not an old Iprodigy
This is extremely frustrating and I may just junk this thing and go buy another trimmer that doesn't say black and decker on it
All I want to do is find a part for this stupid Weedeater however I cannot seem to find a way to buy it or find it or talk to anybody about it. I would send you a pic but however I can't get this website to work properly maybe you need to find a better tech support
I have purchased at least three Black and Decker hand vacuums over the years. When I had a problem, this company could not have treated me better. Having an issue I wrote to Customer Service asking where I should ship my vacuum back for repair or if they could tell me where to take it locally to be fixed. I had not filled out any warranty card. To my total surprise, they e-mailed me back saying that they were sending out a brand new one. What a class act! It arrived today and I am a happy camper.
I am quite upset about a hand mixer that broke while I was using it on high speed and left plastic fragments in my food.I was not aware of it at the time until my guests were chomping on plastic. I called to report this and Black & Decker would not replace it saying it was discontinued. I argued that this was not from any disuse on my part but could have been a real problem if someone swallowed these plastic pieces. obviously this should be replaced no questions asked. Model number mx300
I really like your 20 amp lithium battery operated pole saw. I've have used it a lot. I would love to see another extension to be added so that I can reach higher so that I can stay on the ground more to prune branches and not have to use the ladder so much. Would it be possible to make an extension to be added to the already great saw? I would love to buy one.
Have a great day.
Won Van Zee
I have a Leaf Hog Vortex Modle VB400 Type 3 and I need a new bag for it. It is oval shaped and slides on with two snaps that secure it. Where can I find one? B&D parts lists it as # 38 but the numbers only go to 32. If it's obsolete what am I suppose to do buy a new machine because no bags are available? If that's the case you can res assured it won't be a B&D.
I purchased a combination battery operated leaf blower and trimmer from Home Depot on 4/16/16. After using the blower 5 or 6 times the on/off switch does not work. I returned it to Home Depot yesterday and they told me they couldn't do anything about it because the product has a 30 day warranty. I couldn't believe this. Do you manufacture a disposable product so they can sell it for a special price? Is this indicative of the quality of this produce? If so why would a reputable company even manufacture this product?
Marge Bykowski
I have a Black and Decker Lithium trimmer (LST420 Type 2). The battery holder is cracked and the switch has to be held very hard to make it work. We bought it at a Lowe's store June 28, 2015. Lowe's said we have to take it to one of your repair centers to have it fixed. Every one we try to call is either out of business or doesn't do this kind of work any more. We love the trimmer but are getting frustrated trying to get it fixed.
Donald Watts,
bought a black and decker combo of weed trimmer and leaf blower about a year ago. the weed eater stopped working, was going to buy another one and now you can not buy one that takes a 18 volt battery.I now have about $200.00 wrapped up in batterys and chargers that are now useless. Not a happy black and decker customer.
I have a workmate bought just after they came on the market (1973/4?). We had just bought our first home and were planning to marry the following year. Meanwhile I had designed various fitted bookcases, kitchen cupboards etc. No longer having access to the college workshop, the workmate looked a godsend. It has been and it still is. Not only did I did I do the work on my own home but in later years I worked for other people, designing and making furniture and whole rooms for various clients. In the course of this work it has travelled down to Cornwall and across to the Lake District. It is currently helping to make a small cupboard and plant pot stand for my backyard, and new doors for my front garden shed. As you can imagine it carries a few scars, but it is still far superior to the newer model I bought a few years back for my attic workshop.
Rice makers - my 1st one just stopped working. Wasn't very old. I bought another. Had a birthday dinner and counted on my rice maker for my gumbo and couldn't get it to work. I only used it about 4 times. What's going on??? Are they made in China??
Should I take it back to Boscov's or mail it to you. I am totally disgusted and will not buy another for $29.00
