Find the latest Bigpond news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
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Telstra Bigpond customers from across the country flooded Facebook and Twitter this morning to report an internet service outage, with some saying they were waiting on hold with Customer Service for hours. Telstra earlier confirmed an outage team was ...
Another digital music service is pulling the plug Down Under. BigPond Music, the download store of leading telco Telstra and once the biggest of its kind in Australia, has announced it will close for business on Dec. 12. Australia's Music Streaming ...
The Australian online music environment is set for a shake-up after Telstra announced it would shut down its BigPond Music service from December 12. In a statement on its website Telstra said from December 11 (11:59 AEDT) it will no longer be possible ...
Filemobile has a roster of major white-label media clients including USA Today, Fox News, Wall Street Journal, and Hearst TV, iTV, CTV, CBC, The Weather Network and Scientific American. From this Hartman plans an assault on the US, establishing ...
A phishing campaign currently affecting Australian users attempts to lure them to a malicious website by informing that their BigPond account is about to be cancelled unless they reactivate it by logging in. The reason offered for the decision to ...
She advises the public never to trust surveys linked from social networking sites, even if they are recommended by friends. 'If you see one of these surveys, call the business' official Customer Service line before starting it. 'Don't rely on the links ...
Taxi payments company Cabcharge Australia plans to focus on new technologies and Customer Service to drive future growth. Cabcharge made a full year net profit of $60.6 million in the 2012/13 financial year, up one per cent from the previous year.
Australia came an even poorer 19th in over-the-phone Customer Service, which included user-friendliness, voice recognition, and the helpfulness of call-centre staff. This put Australia behind nations as diverse as Nigeria and Indonesia. Only customers ...
'I've been through a few of these in the past, you know I've got the battle scars, and I think I need to make sure I press upon the importance of Customer Service when we deal with such issues. 'We have had a lot of rain but we are going to work 24/7 ...
Mr Brookes said the company was focused on improving Customer Service and stores, expanding its online presence, strengthening its loyalty program and enhancing its product offering. 'Notwithstanding the external factors influencing consumer confidence ...
Mr Han said Optus' 4G network rollout seemed to be going okay, but he said it was difficult to tell whether Customer Service had improved. SingTel announced a full-year underlying net profit fell two per cent to $S3.61 billion while its underlying net ...
'I've just given you an illustration of how we can deal with $20 billion worth of it straight away with far less pain and also making sure that the people of Queensland get the Customer Service from their monopoly poles-and-wires electricity businesses ...
Apple chief executive Tim Cook reportedly apologised to Chinese customers in a letter for poor Customer Service following recent criticism in the Chinese media. Health insurers gained amid speculation that Medicare payment rates could be advantageous.
But I followed this up and phoned a department of BigPond that might loosely be called ''Customer Service'', and guess what they told me? They said they had done surveys that confirm that customers who exceed their 5GB limit actually want 50GB, not less.
'If the government is serious about Customer Service, the opposition believe they should put their money where their mouth is and actually compensate people,' Ms Sharpe told reporters on Friday. She said four separate incidents in the past month had ...
Last year, a third-party customer-service provider used by BigPond was taken offline after an exposure that resulted in around 60,000 password resets, while in January, customer data was posted to a cloud-based spreadsheet. In both cases, the data ...
Telstra (ASX: TEL) has announced that its 4.2 million BigPond email accounts will transfer to Microsoft's Windows Live service later this year. The telco's existing BigPond Webmail and Myinbox services will be slowly phased out as the migration takes ...
Telstra has revealed it will transfer all 4.2 million BigPond mailboxes to a new service underpinned by Microsoft's cloud email platform, Windows Live. The telco published an update on its website today stating it will phase out the existing BigPond ...
An internet forum user discovered the ''Telstra Bundles request search'' page on Friday after doing a web search for a Telstra customer support phone number. Anyone who visited the page could search Telstra's customer database based on the customer's ...
Residents in selected areas of Melbourne now have access to Telstra's BigPond ultimate cable plans. Consumer executive director, Rebekah O'Flaherty, said consumer demand had prompted the introduction of the standalone plans. “The average Melbourne ...
UPDATE 1500, 15/9. Telstra's widespread problems with user login and email on its BigPond internet and Foxtel cable services continued into its third day, defying the telco's assurances that it would be back online yesterday. At noon today a Telstra ...
Middleton said BigPond's in-world Customer Service would help members relocating to other areas of Second Life. “The unmetering was only on BigPond islands themselves, which is only a small part of Second Life world,” he said. The ABC, which also has a ...
