American Home Shield customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from American Home Shield.

Leave a Comment
Viewing American Home Shield customer service reviews 1 - 25 out of 28
Next »
08
Jun

Posted by Anonymous


on 6/8/22 at 8:18AM

I have called for 3 days straight and keep getting blown off basically. Been on hold for 52 minutes waiting for an update after speaking with an agent to them sending 3 service requests to the same vendor within 2 minutes time and the vendor calling AHS about the request. They say some stupid stuff about a "swearing policy" and "I understand your frustration. Apparently they don't care about customer service but take your money monthly. Supposedly a supervisor will call me in 24 hr but from what I've read here, I won't hold my breath. It looks like my best option is paying someone else to finish the job and sue this company for damages as well as pain and suffering. This is mentally stressful!!!! I will list and write complaints everywhere possible and stop using ASH.

25
Jun

Posted by Anonymous


on 6/25/21 at 1:54PM

Service request #68197937 date May 31, 2021
I have called AHS 4 times; I spoke with Jim on June 17, (this was my second call) he stated that AHS requested a detailed invoice from the vendor. I ask for a follow call within 48 hours. It never came.
I spoke with VJ on June 23, requested to speak to a supervisor, he informed me that he was transferring my call to escalation. He got back on the line and told me they weren't answering the call, however, someone would call me back by the end of the day. Didn't happen!!!
I spoke with John on June 24th, he informed me that AHS is requesting a detailed invoice from the vendor. I informed John that is exactly was Jim said last week. John put me on hold and came and told me that yes, they indeed do have the detailed invoice and waiting on approval. I then requested to speak to someone higher up than his position. I was told that his supervisor was in a meeting. I asked him for the phone number of corporate and he told me that he didn't have the number, but his supervisor will call me back in 30 minutes. No one called!!!!
I have been with AHS for over 20 years, but this will be my last year. I'm tired of the continuance running around and no one, can give me a straight answer. However, my service fee of $75 was collected quickly. They have the worst customer service in the world. All of them tell the same lie, must be a written script.

28
Jun

Posted by Anonymous


on 6/28/20 at 2:01PM

Good afternoon! I have been a customer of American Home Shield since 2003. I have placed a service request on my AC unit since 2006 every year. Every year Greenway comes out to patch it and make it operational for the summer then it goes out again not cooling. My understanding is after 3 service calls for the same problem the unit is replaced. I am concerned that the lack of professionalism is due to demographics. When I purchased my home in 2003 I was told that AHS was the best...I would like the address or phone number of someone in corporate that I can communicate with please. Enough is enough I have invested too much money.

13
Jun

Posted by Anonymous


on 6/13/19 at 1:32PM

Where can you speak to somebody that can speak English and they don't Outsource their stuff to a foreign country.

03
Dec

Posted by [email protected]


on 12/3/18 at 5:34PM

I missed a couple payments due to unforeseen circumstances and hurricane issues. I called to try to make arrangements and was told acct. has been closed and they would probably turn me over to collections. They said I had to open a new account and would have to make 3 payments of $213.00 because of the closed acct. I'm upset about this as I received a collections notice in mail today. Why when I tried to make it right and they wouldn't let me. when my new contract is up, I'll take my business elsewhere and not give home shield the great reviews that I felt before.

I will not recommend Home Shield to anyone. I'm a 72 year old widow and need someone that will work with me.

22
Dec

Posted by Anonymous


on 12/22/17 at 10:32AM

My oven went out on 12/18 I called and they gave me National Platinum I called and the girl asked for the model# so they could repair the oven as ASAP. I gave her the model # and the serial # needed for the part, I told her how important it is to get it repaired for Xmas, The guy came out last night (12/20) with a camera no professional ID and took pics, saying he has to show them to AHS because they don't trust them. Why the hell would you contract with someone you don't trust he said it would take another 2 to 3 days, the hell with having a oven for Xmas, AHS
you are a rip off! You don't care about your customers but you make sure you always get your money first.

07
Dec

Posted by Anonymous


on 12/7/17 at 11:53AM

I am desperately trying to reach a real-live person. Within the last 7 months, we have had the dishwasher panel on our Kenmore dishwasher replaced three times--once in May, once in August, and now again in December. Wouldn't you know it--but this is the weekend we are having a dinner party and we have no dishwasher. The contractor will come out, of course, verify that the dishwasher panel is the issue and it will take a week for the panel to arrive. I thought a home warranty was a good idea. But I'm having 2nd thoughts. We can't afford to keep paying the monthly home warranty fee and then the $75 service charge for something that lasts only about 3 months. I am thoroughly disillusioned with AHS. I am currently on hold with your customer service line (have been on hold for 30 minutes+). Seriously doubt that anyone will address this.

07
Aug

Posted by floresgen4710


on 8/7/17 at 8:36AM

i am trying to get a hold of retention department, but i have been put on hold for over 2 hours. i get a hold of someone but they transfer me then i wait and get a response, like send a eforum and they hang up. grrr..

05
May

Posted by Anonymous


on 5/5/17 at 3:07PM

why don't you people listen to your custmers I think I'm going to sue Tim Hayes and America Home shield. I need help with my air conditioner

25
Jul

Posted by Anonymous


on 7/25/16 at 7:36PM

Very disappointed in the "full customer service" received
from Mariah in your Georgia center. Please pull phone call
from 6:50pm to 7:30 pm {PST) on Monday July 25, 2016.
Thank you kindly.

06
Jun

Posted by Anonymous


on 6/6/16 at 9:54PM

I have been your customer for many years and usually brag about your company to my friends. I have had a bad time the last couple days because I got a pipe leak in my garage. Now I usually wouldn't worry because I have ahs and insurance. I did wait on the phone yesterday for 43minutes hung up then spoke to a person and placed a service order cool.well the company they selected never showed up after I waited all day no call no show no water.I didn't worry I have ahs so I have called today 12 times like a stalker and spent 47 minutes with no help.I think this is really poor customer service and what am I paying for. I still have water leaking and paying for nothing. .

31
May

Posted by Anonymous


on 5/31/16 at 6:19PM

Hi times running out I have to use a credit card to join but after I want pay with my bank account every month that way I can control my funds I'm not going to have you bill my credit card every month or have a with draw from my bank every month!
If that will not work for you then good by!

29
May

Posted by Honest customer


on 5/29/16 at 1:56PM

If you have an actual emergency with HVAC, you are out of luck. They will schedule a repair appointment for up to a week after the breakdown occurs. And if a replacement furnace or AC unit is required, typically after 2 or 3 futile attempts to repair, then AHS will not tell you what brand or model is selected by them for installation. They will not tell their designated HVAC company either, so you may be getting cheap junk because you cannot comparison shop. This happened with my furnace and I decided to buy a quality product (which AHS considers to be an "upgrade") from their installer. But they only gave an allowance of $600 on a $2500 replacement furnace. Barely paid for the service contract with AHS.

16
Oct

Posted by Anonymous


on 10/16/15 at 8:06AM

Why has my sub zero fridge been broken for over a month? What are we paying AHS for? Answer, Subzero says you keep sending out a company that has not been certified to work on their product.
More importantly, how do you find these fools that call them selfs certified technitions?
I guess I'll never know because every time AHS says they will call us back with an update and leave a message they never call!

05
Oct

Posted by Anonymous


on 10/5/15 at 10:25AM

Do not get American Home Service. Nothing is really covered in their plans, they have clever excuses on how certain items aren't covered.

22
Sep

Posted by AHS Is a Joke


on 9/22/15 at 12:41PM

Horrible service providers. We scheduled an appointment. The contractor requested a last-second time change. When we said we couldn't, he said that was okay. Then he calls us right before the appointment and says he didn't want to keep the appointment and we'd have to reschedule. Are you kidding me?

19
Sep

Posted by disapointed customer


on 9/19/15 at 6:42AM

I have attempted to create a service request for bathroom plumbing on your website and there is not option for this repair. I have called the 24/7 phone number advertised on my paperwork/contract and your website, but no one ever answers the phone. The last time I had to stay on hold for 50 minutes before anyone answered the phone.

15
Sep

Posted by [email protected]


on 9/15/15 at 8:35AM

I have had the worse experience with having my A/C unit repaired through. This company should make better decisions on employing their contractors. This the second time that their contractor has not been up to the Job.

31
Aug

Posted by JEAN


on 8/31/15 at 6:12AM

I Have Tried Calling Your Office For Over Two Weeks,and No One Knows Anything But A Supervisor Was To Get Back With Me, You Expect Me To Pay For A Home Service I Did Not Get. You Act As Though I Am A Child And You Have To Get The Contractor Information Be Fore You Give Me Answer, Take This You Have Receive More Monthly Payment From Me Than I Have Had Service Over Five Plus Years, You Can Cancel My Service As Of Now, Thank You Ms, R Robinson






















T






H








A
Nk

20
Aug

Posted by Anonymous


on 8/20/15 at 10:55AM

Pretty shady when the company diesnt list an e-mail address

19
Aug

Posted by Anonymous


on 8/19/15 at 6:34PM

I have had American Home Shield for 4 years. The last 3 summers, I have had various problems with my A/C. In June I called for service and was told they could not have someone come out for 5 business days. So, we waited. Then, the company that came out was from another city about 200 miles away. He said he fixed the unit and left. It worked for about 2 weeks, then I had to call again. This time, it was a 4 day wait, same company. So I called AHS on July 15 to cancel my service. I was on hold 3 different times for over 30 minutes with no answer. Finally, I put in a written complaint on the website and requested to cancel. No response. I called again and after a long hold, I finally spoke to a customer service rep. She said she saw on my account that I had requested to cancel but she couldn't take care of that, only the retention department could. She did say she would cancel my bank account information so they would not debit my account again. She said she would have them call me back. So, she put me on hold and forwarded me to them, no response. On 7/29, they withdrew another payment from my account. I called and waited and finally got somebody in Customer Service. NO ONE WILL RESPOND IN THE RETENTION DEPARTMENT AND FINALLY, 8/17 (2 days ago), I got a voice message that they had processed my request and my account was cancelled with no amount due. Then today, they auto-debited my account again.

13
Aug

Posted by Anonymous


on 8/13/15 at 2:07PM

For the last 2 years I have called AHS regarding my AC and very much to nothing was done in 2013 or 2014. Technicans had to come out multiple times to get it to work. Recently I called on 7/1/15 to have someone come out and check our AC. A person came out from ALM on 7/7/15 to look out our AC. The unit is over 45 plus years old and it kept tripping the breaker. While the technican, from ALM, was checking the unit smoke came out of the unit, my husband was standing there and watch it happen. The technicans from ALM recommendation we get a a dedicated line installed just for the AC and that the unit be replaced. We spent $850 on a electrician that AML recommended to install a dedicated line, immediately after the installation we call the ALM to let them know that the dedicated line was installed. ALM sent out a different technican to inspect and write up a report. That was on 8/4/15. I have been calling to get the status of the AC and no one has called me. I keep getting the ladies in the call center who can not give me any answers. I am frustrated with this process and I am not happy that I keep being told that I will hear from someone in 24 hours then 48 hours now it is up to 72 hours. I have been with AHS since 1999, you would think I could get better service than this. Not a happy camper.

10
Aug

Posted by Anonymous


on 8/10/15 at 12:21PM

If you don't mind holding on the phone for over thirty minutes every time you need customer service, I suppose this company is as good as their competitors.

04
Aug

Posted by Dustman


on 8/4/15 at 3:23PM

I called with a service request, it was urgent as my refrigerator was leaking water on my brand new just installed $ 5,000 hardwood floor. The tech I spoke to informed me that the soonest they could get someone out to assist me in this matter was 3 days, now this is not acceptable for not only me but for my floor, I explained to the tech that this was not acceptable and I needed some out here sooner, she put me on hold and returned after a few minutes and informed me that the next 24 hours is available, I asked her if the new floor would be covered? No I was informed that any secondary damage is not covered, and if I would read my contract I would see that this issue is clearly covered. I then informed the tech that if this is the best that this company can do then I will find another company and to cancel my contract. I then hung up and called a company that has a service man on the way.

24
Jul

Posted by Anonymous


on 7/24/15 at 3:56PM

I have been covered by AHS for approximately 12 years. On Thursday July 16 my air conditioner went out. I put in a service request and a contractor came out on Friday. He said the unit would have to be replaced. On Monday, an AHS representative called and said that the service had been approved. I did not hear anything until Wednesday when I called AHS. I was told that a Purchase Order (or whatever) had not been filed. We went back and forth and were finally told that everything was good to go. This morning the contractor called and said a crew was on the way. When they got here they had the wrong unit. They said all the paperwork would have to be resubmitted. I called AHS and was told there was no notes or anything. I put in a request to speak to a supervisor but have not heard back yet. Our temp has been in the high 90's with a heat index of over 100. I need to talk to someone and I need something done about this before next week. Thank you. John Goddard.

Viewing American Home Shield customer service reviews 1 - 25 out of 28
Next »

While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video