American Home Shield customer service

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Customer Service

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Phone: 800-776-4663

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User Reviews

08
Jun

Posted by Anonymous


on 6/8/22 at 8:18AM

I have called for 3 days straight and keep getting blown off basically. Been on hold for 52 minutes waiting for an update after speaking with an agent to them sending 3 service requests to the same vendor within 2 minutes time and the vendor calling AHS about the request. They say some stupid stuff about a "swearing policy" and "I understand your frustration. Apparently they don't care about customer service but take your money monthly. Supposedly a supervisor will call me in 24 hr but from what I've read here, I won't hold my breath. It looks like my best option is paying someone else to finish the job and sue this company for damages as well as pain and suffering. This is mentally stressful!!!! I will list and write complaints everywhere possible and stop using ASH.

25
Jun

Posted by Anonymous


on 6/25/21 at 1:54PM

Service request #68197937 date May 31, 2021
I have called AHS 4 times; I spoke with Jim on June 17, (this was my second call) he stated that AHS requested a detailed invoice from the vendor. I ask for a follow call within 48 hours. It never came.
I spoke with VJ on June 23, requested to speak to a supervisor, he informed me that he was transferring my call to escalation. He got back on the line and told me they weren't answering the call, however, someone would call me back by the end of the day. Didn't happen!!!
I spoke with John on June 24th, he informed me that AHS is requesting a detailed invoice from the vendor. I informed John that is exactly was Jim said last week. John put me on hold and came and told me that yes, they indeed do have the detailed invoice and waiting on approval. I then requested to speak to someone higher up than his position. I was told that his supervisor was in a meeting. I asked him for the phone number of corporate and he told me that he didn't have the number, but his supervisor will call me back in 30 minutes. No one called!!!!
I have been with AHS for over 20 years, but this will be my last year. I'm tired of the continuance running around and no one, can give me a straight answer. However, my service fee of $75 was collected quickly. They have the worst customer service in the world. All of them tell the same lie, must be a written script.

28
Jun

Posted by Anonymous


on 6/28/20 at 2:01PM

Good afternoon! I have been a customer of American Home Shield since 2003. I have placed a service request on my AC unit since 2006 every year. Every year Greenway comes out to patch it and make it operational for the summer then it goes out again not cooling. My understanding is after 3 service calls for the same problem the unit is replaced. I am concerned that the lack of professionalism is due to demographics. When I purchased my home in 2003 I was told that AHS was the best...I would like the address or phone number of someone in corporate that I can communicate with please. Enough is enough I have invested too much money.

13
Jun

Posted by Anonymous


on 6/13/19 at 1:32PM

Where can you speak to somebody that can speak English and they don't Outsource their stuff to a foreign country.

03
Dec

Posted by [email protected]


on 12/3/18 at 5:34PM

I missed a couple payments due to unforeseen circumstances and hurricane issues. I called to try to make arrangements and was told acct. has been closed and they would probably turn me over to collections. They said I had to open a new account and would have to make 3 payments of $213.00 because of the closed acct. I'm upset about this as I received a collections notice in mail today. Why when I tried to make it right and they wouldn't let me. when my new contract is up, I'll take my business elsewhere and not give home shield the great reviews that I felt before.

I will not recommend Home Shield to anyone. I'm a 72 year old widow and need someone that will work with me.

View all 28 American Home Shield customer service reviews »
Customer Service Ratings

Based on 75 votes.

2.7

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American Home Shield customer service news
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American Home Shield Donates $50000 to Operation Homefront, Helping Put ...

The companies operate four customer service centers, employ approximately 1,800 employees and have a national contractor network made up of more than 11,000 independent home service contractors and more than 45,000 service technicians. American ...

American Home Shield Acquires Landmark Home Warranty

The companies operate four customer service centers, employ approximately 1,800 employees and have a national service contractor network made up of over 11,000 independent home service contractors and more than 45,000 service technicians.

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