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Service request #68197937 date May 31, 2021
I have called AHS 4 times; I spoke with Jim on June 17, (this was my second call) he stated that AHS requested a detailed invoice from the vendor. I ask for a follow call within 48 hours. It never came.
I spoke with VJ on June 23, requested to speak to a supervisor, he informed me that he was transferring my call to escalation. He got back on the line and told me they weren't answering the call, however, someone would call me back by the end of the day. Didn't happen!!!
I spoke with John on June 24th, he informed me that AHS is requesting a detailed invoice from the vendor. I informed John that is exactly was Jim said last week. John put me on hold and came and told me that yes, they indeed do have the detailed invoice and waiting on approval. I then requested to speak to someone higher up than his position. I was told that his supervisor was in a meeting. I asked him for the phone number of corporate and he told me that he didn't have the number, but his supervisor will call me back in 30 minutes. No one called!!!!
I have been with AHS for over 20 years, but this will be my last year. I'm tired of the continuance running around and no one, can give me a straight answer. However, my service fee of $75 was collected quickly. They have the worst customer service in the world. All of them tell the same lie, must be a written script.


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