Read the reviews below to see the experience other people have had when dealing with customer service from Adobe.
I am trying to get my password(which I've forgotten) to download adobe flash player on my Mac Mini. Evidently you don't recognize my current e-mail address or my last e-mail . I've been trying to open a you tube sent to me and the message comes up asking to download flash player. Without the password, it's not working. HELP!!!!!!!
Hi there.
I have a nextbook tablet as I wanted a tablet so I could watch on demand apps which it will let me get the apps but it WILL NOT let me watch as it to do with the flash player please contact me via my email as I would like this sorted and solved as it not fair if Samsung galaxy tablet etc can watch on demand apps but not nextbook but yet nextbook is android same with Samsung galaxy's etc please Sort this by the end of the weekend please even if it back under Google play please I mean it sort this as it not far
Today I Received Two Email Messages From Adobe With Invoices Attached For Creative Cloud Service. I Did Not Make The Purchase. I Don't Even Know What Creative Cloud Is Or Have It Installed On My Computer. I Don't Know If The Message/invoice Is Legitimate Because I Will Not Open The Invoice In Case It Is Bogus. I Will Be Glad To Forward The Messages To You, But I'm Not Paying For Something I Did Not Order.
I have spent two hours going round in circles on adobe websites, I can't get photoshop elements to install, when you enter the www.adobe.com/go/getserial you just get a list of other sites, I can't get into any forums as an id can't be raised so I'm completely stuck, there doesn't appear to be an adobe website you can get onto without all their we need a few details requests, when you enter them you're back to where you started again.
Total waste of time and money, going to try and find an alternative that works.
I was charged twice for your product and I didn't order it at all . And #421512225869. I want these charges removed from my account now. I can't even find a real way to talk to anyone regarding this. Each charge was$21.25 and I want that money back!!!! As fast as you took it. Thank you. Deena Goodman
I love Adobe products, but I LOATHE having any kind of issue because of the lack of support. I've been trying to update my Creative Cloud desktop for two weeks. I've been through everything I can find on their website regarding advice, tutorials, etc. The answers available are all dead ends, and I have yet to find a way to get through to customer support. Yes, they have a button that says "Contact Support", but then they only let you read other users' questions and the associated answers. The answers refer you to the same tutorials that I've already been through more than a dozen times. When I try to submit a new question to the forum, of course the message says "that page is not available." WTF??!!! I am totally frustrated, in case you couldn't tell. It looks like I will be migrating to an Avid system as soon as I can afford it (not that Adobe is cheap, mind you).
Perhaps I should just give up trying to find an answer that could lead to a purchase - But Hey, the stock price is still ticking upward so I'm pretty easy to satisfy.these days. My question If anyone is reading these: I have a license for Acrobat 9 standard. What does an upgrade to Acrobat XI cost? and how could I order it. If youer answer is the ridiculous $299 do not bother to reply/
After spending 2 hours on the phone with a promise for a level higher to get back with me to resolve the issue, being on hold 1 hour last night only to get the call disconnected, I phoned the corporate office advising them that I refuse to work with the worst customer service ever. She could have cared less, had no problem giving me an address where I could send a certified letter to stop auto renewal. Let's put this company out of business. Refuse to send anymore money to them. Personally, I would never treat my clients in the manner that Adobe treats its' customers. They are a Horror!!!!!!
Having purchased products from Adobe in the past, I knew I was in for an ordeal trying to get a serial number to install PS CS6 and LightRoom 5 student versions.
The salesman in the University bookstore said all I needed was to provide my Student ID number to accomplish this, which sounded better than the .PDF file copy of of my enrollment receipt from last time.
No such luck. With 2-hr wait times for a call back, it took two weeks to make first contact with Adobe. Adobe now required, according to customer service in India (at least that's what I understood him to by trying to say) that I needed a photocopy of my (non-existent) Student ID card, Plus the copy of transcript or current enrollment, in Adobe-approved format. This entailed $75 in fuel from my truck to visit four different locations on two different campuses of the University to obtain what they asked, another $15 fee for the ID card, and I had to return CS6 to the bookstore for another copy, as Adobe claimed the first Product Code was not valid. I had also brought my camera with me, planning a photo shoot for a class assignment, but the light was gone by the time I finished jumping through hoops for Adobe, so had to repeat the fuel costs and the trip into town for the shoot. That was followed by an all-nighter so I could submit my by then late-and-subject-to-penalty assignment. I was Supposed to have been camping in the desert, photographing the Perseid meteor showers that night, so was sorry to be in the make up mode with the school work.
Over the past 3+ weeks,I have probably spent something between 20 and 30 hours in phone conversations or attempts thereof, with Adobe, including probably 8.5 hours On The Phone over the past 50 hours. The once-acceptable Product codes for both the new CS6 AND LR5 have mysteriously become invalid during that time. I was becoming increasingly frantic to get this software installed onto my travel computer prior to departure on a vacation which would entail dog mushing training and an Alaska cruise, the trip I'd dreamed of for a couple of decades.
Over the past week, I've basically devoted my days to Adobe, then been up all night working on what I should have accomplished during the day.
I should have departed this morning on that dream vacation, but was so busy working with Adobe that I never even found time to book the trip. (I had already spoken with the kennel and they were expecting me.)Needless to say, I'm heartsick at missing that vacation, but relieved as well, as I've come down with a cold from being awake all week, and prefer not to be sick while traveling.
I Finally found a supervisor who told me that instructions for getting the serial number were inside the box, and with her help the serial number was in my hands in a few minutes. Would that the customer service reps might have known this. AND, the expense of the trip to town for a student ID card was also not needed! By then the LR Product code was invalid, so it took another day to rectify, meanwhile, the installation of CS6 had stalled, so it was another 3.5 hours on the phone today trying to get those two issues settled. The tech support guy insisted that his supervisor would not permit him to let me install from the disk again, he had to take over my computer and do it that way. Fortunately he was not able to accomplish the takeover, so I got the supervisor, told him I didn't understand why I couldn't just install from the disk again, and he said "Sure!" It worked like a charm, was done in a few minutes, after an hour of being told it was impossible. I do NOT consider myself a strong, not even average, computer literate, but seem to have brought more logic to the table than the tech support guy at Adobe.
Bottom line is that, while making every effort to be courteous, Adobe customer service and tech support agents don't seem to have a handle on the expertise needed to do the job. However, they are most willing to pedal in myriad directions over long periods of (Your) time, hoping to stumble over the answer. I suggest, if you need to call Adobe, that you allow about five hours for the process.
And bring your wallet. Yes, I got an exceptional deal on the software. The additional cost of $75 in fuel student ID, 20-30 hours of my time, three weeks of aggravation, the loss of a great weekend trip to the desert,plus the big vacation... and then getting sick ... Time and money spent = X. Vacations lost? Priceless.
Something to consider before you go down this road.
Many of the pros chatting online are talking about going over to Corel once Adobe goes to the subscription only versions of their software. I expect my next purchase might go in that direction as well.
Technical service is useless. I called and was told there is. No customer service support except through India and that it is limited. I was told they could not help me with the technical. Problem on overdrive for library books. I would have to go to live chat also in India. Since this is a technical problem changing my password will not solve this problem. Obviously this company does not care about their customers. Nor do they pay attention to complaints. I guess twitter, Facebook and talk show host will be a better option to get problems resolved
I was transferring files from my hard disk to my MP3 player when half-way through my laptop froze completely.
I used task manager to shut everything down. Adobe updater notice window appeared! That explains it! Then Windows Explorer stopped working and my MP3 player malfunctioned and no longer works.
Adobe is now an official enemy of mine. You owe me a new MP3 player and you better not have damaged my laptop.
Sabotage by nerds. Your flash player sucks. Screw your punk-ass updater.
disgusted with FInal Cut Pro X after using FCP since version 1, I confirmed that my 3 months old Mac is compatible with Adobe Premiere CS 6 for mac, and bought it from Amazon. What a nightmare - it freezes my computer, program won't even load, looses files, etc. It is unusable. After an hour and 20 minutes with some "tech" guy he said he couldn't fix it; never mind the numerous reports, etc. Amazon says Adobe is responsible for my refund, but Adobe says it's Amazon: my credit card company couldn't refund my $775. There is no tech support. I reinstalled. It doesn't work, so I can't work. WIsh I never wasted my hard earned money. Between an unusable product and nonexstiting customer service: I will NEVER buy an adobe product again. SO mr. Dr. Charles Geschke, C of the Board: you and your cronies are ripping people off.
Bought Photoshop & Premier Elements from Best Buy. Have not been able to retrieve serial number. All the links either don't exist or take me around in circles. Adobe customer service link says live help 7 days a week. Wrong! I understand need for copy write protection but not this circus to install a product that I paid for. I will see if Best Buy will return my money.
Why In Hell Is Flash Player Messing With My Computer So Much. I Tried To Fix This Thing, And Nothing Happens. These People Don't Care About Anything But Money. The Flash Player Works O.k. With Google, But Nothing Else. I Have Download Fp 11 Over 10 Times And It Still Doesn't Work. How Come We Where Not Told About This. I Can't Find Any Other Flash Player To Install.
Adobe Creative Cloud is the digital "Hotel California": you can sign up, but you can't never leave. And customer "support" is a multinational, global joke. I've used Adobe products for 20 years. My biggest mistake was signing up for an annual Creative Cloud membership. About the only thing "creative" is their ability to keep you on the cloud. As a retired assistant AG, I'm pursuing a constructive fraud case against the company.
Adobe flash player 11.6 does not work on sing snap. I was given directions to replaceit with adobe 11.5 . It cannot be doewnloaded. It is out dated for download. Fix the clitch in your latest flash player or just stop advertising it. It sucks. I enjoy sing snap because I can't get out because of health problems. Now I can't sing because the playback has all this clicking noise. DO SOMETHING>
