AARP customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from AARP.

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Viewing AARP customer service reviews 1 - 25 out of 79
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05
May

Posted by ??


on 5/5/23 at 6:00AM

I cannot understand your rewards plan and instead of finding rewards I had almost 14,000 points now only 9,000
I am well educated masters degree but you assume I would not have difficulty calling well I cannot reach anyone from customer service and will lose all my points on June 1st
How call I speak to a representive live I want to spend them
ALL today as I have cancer and really not going to fret as most of your rewards are for things I never want eating
Etc
A member until 2028 have United Healthcare
Which is great
Too bad you do not have newspapers. Books, good magazines
Subscriptions or purchases fountain orbs. Artistic Calendars
Need tel number for Customer Service

26
Sep

Posted by Anonymous


on 9/26/21 at 2:43PM

I have been a member of AARP for about 25 years. I recently got a letter in the mail suggesting that I renew my membership. I then checked my AARP card and saw that my membership doesn't expire until December 2024. To say that I was angry is a gross understatement. As I was curious why, I called AARP, only to be told that a random letter was sent. As that was not acceptable, I asked the agent to remove me from ALL marketing related mailings.
This whole scenario leaves me a question and several possible answers. First, why would AARP send such a mailing? In my opinion there are only thre acceptable answers. They are: first, AARP IS totally incompetent and don't have proper membership files. Or second, this is just a money grab. Or, third, no one at AARP really cares. Or, fourth, AARP is run by a bunch of criminals. Which is it?

03
Aug

Posted by Anonymous


on 8/3/21 at 8:55AM

I need an updated AARP #! I have bought a new at &t phone and my # is not working for the deal they have . Please se d me one! We have been members for ma y years

24
Apr

Posted by Don’t know—-is this user name?


on 4/24/20 at 10:25AM

Cannot connect. Their site is AWFUL. I've tried many times to do the brain site. Cannot get thru it!!!!!!

27
Nov

Posted by Anonymous


on 11/27/19 at 5:27PM

Hi

I am very annoyed at this point because your company keeps sending me notices telling me it's time to renew my membership when my membership is not up until 2022. How can I get this to stop? I will renew when it is time to renew.

I sent information to ASRP of which I believe was ignored because I continue to get these forms. Please, stop.

19
Aug

Posted by Anonymous


on 8/19/19 at 8:15AM

Having a hard time activating my new card very frustrating.

15
Jul

Posted by Anonymous


on 7/15/19 at 3:54PM

Does Not Honor 15% Discount For Aarp Members
I have a clipping from the AARP Magazine that states the discount for seniors is 15%. I ate at the BoneFish Grill in Brandywine, MD last night and they did not honor it. I was informed the the discount was only 10%, altho I have been getting it there for quite a few years. I called AARP and BoneFish and they both informed me that the discount was 10%. If this is correct, and adjustment in the AARP Magazine needs to be updated an should read !0% discount. PLEASE REFERENCE THE ATTACHED PHOTO. I was a unnecessary confrontation and I was very uncomfortable with matter.

30
Apr

Posted by Marlene


on 4/30/18 at 4:29PM

I would love to register our card number but the site will not take my account number. I called your number and received a message saying a system error. What is going on??? Marlene Brethauer

01
Dec

Posted by Anonymous


on 12/1/17 at 8:37PM

we must lower taxes for corporations and small business to 15% to get our work force growing, besides working for Burger King ect, these are just for part time jobs or fill in jobs ...
Bill Sandelin

26
Nov

Posted by Anonymous


on 11/26/17 at 5:04PM

I was sorry to see AARP is one of Sean Hannity/Fox News advertisers! You have got to be kidding! Fox News is against everything AARP supports! Stop advertising on Fox News! Patricia Puterbaugh, member

08
Jul

Posted by Anonymous


on 7/8/17 at 10:40AM

Joined AARP sent check check was cashed and I never received anything from AARP. It was a promotion for my birthday. $12.00 a year. Sent check k on June 4

28
Oct

Posted by Anonymous


on 10/28/16 at 7:17AM

I have written 3-4 e-mails since 10-15-2016 and was told by auto reply someone would get back to within 24-48 hours it now has been 13 days. I believe this org. is a complete scam and will not ever see my money again. I have posted this also on my social accounts and found out there are a lot of people that agree. THANKS FOR NOTHING

25
Oct

Posted by Sadie


on 10/25/16 at 12:12PM

Need to change address for 6 months-where can I do this ?

03
Aug

Posted by Anonymous


on 8/3/16 at 10:49AM

I have been paying (own my own for over a year) on a Delta dental plan. I just found out today is part of my aarp health insurance....which do I use and/or should I cancel my Delta..and if I do what credit do I get for my payments. Riley Morgan Cromwell

24
Jun

Posted by Anonymous


on 6/24/16 at 6:20AM

we feel that there is a lot of waste as we constantly receive request to pay for membership that has already been paid and we think once a month is a lot and we have received as many as three requests and all of that goes in the trash. pleas look into ways to be a little more conservative. we had to look up contact help on google .

04
May

Posted by mizme


on 5/4/16 at 9:59PM

Like another AARP member/user who posted here, I cannot redeem points on Good for Rewards page online. Like the other user, I get a message that the content is too large to display. Also like the other user, Microsoft finds nothing wrong with my computer-says the problem is on the AARP site. Will you please fix this problem and/or tell us what the problem is? If we can't redeem our points when we need or want to, why bother to use Good for Rewards-and why would you want to include this in your site? We all hope for prompt attention to this matter. Thanks.

04
May

Posted by Anonymous


on 5/4/16 at 9:52AM

Hi AARP

Every time I try to enter one of your contests from my emails, I get a message that
"Request Entity Is To Large"

I have contacted Micro Soft and they told me the problem is your website, not my computer. Are you aware of this? Is it being fixed?

Thanks,
Cathy
Long time member

23
Mar

Posted by Anonymous


on 3/23/16 at 8:50AM

I am so disturbed by all the advertising. I try to read an article,get first few lines and then the ads! I am not going to renew because of this. It's a come on for ads. I try to continue an article but to no avail.
I'm commenting here because i could not find direct email to AARP-very irritating. If I could find a place to review org, I would.

18
Feb

Posted by Anonymous


on 2/18/16 at 11:40AM

I don't generally complain about anyone's website... but I try to frequent the AARP website and I am not happy with it. I guess it was a few months ago when AARP modified it's website, specifically they added a RED AARP Real Possibilities menu bar. This annoying menu bar moves as you scroll down the page. The problem I have is the scrolling RED Menu bar jerks and content on the web page bounces up and down. It's NOT a smooth scroll. I don't know why this happens... but it is very annoying and I shy away from visiting the AARP website because of this. I use a PC with Win10 and IE Explorer 11.0. Lastly, I found it extremely difficult to find an email address for AARP that I could use to voice my concern, as I didn't want go verbally speak to a Customer Service Rep about something she/he couldn't do anything about.

29
Jan

Posted by Anonymous


on 1/29/16 at 1:26PM

My comment is not directed at customer service but to the policy's and effectiency of AARP billing and notification. I see millions of dollors or at least thousands of dallors saved in postage and hourly salaries if the effectiency of the membership and accounts recievable was a little more up to date. I have recieved three notices and temp. cards to update my membership. I responded on the first one but now over three weeks after I sent my money in, I get another reminder with temp. cards and all information. Come on with todays high speed technology someone needs to be supervising the work loads and cost output of this section or divison. with the number of members and each one getting that many letters, lets look at costs. I do not consider my membership trash can material but when I start getting this many letters and I know I will get more before my expiration date of April.

06
Jan

Posted by Anonymous


on 1/6/16 at 10:07PM

I have been with AARP for many years but haven't received any kind of updating or renewal forms even though I sent letters twice in the last couple of months. My card was good until 2014 and expected to get renewal forms as in the past. Who do I cantact about this problem???

06
Jan

Posted by jsgal82


on 1/6/16 at 11:23AM

Our AARP cards are valid thru January 2017 and we have the cancelled check to prove it. Why did we just receive a notice to renew by March 16, 2016???

02
Jan

Posted by Anonymous


on 1/2/16 at 10:01AM

I Sent My Dues In October 7,2015 For 1yr. Membership-$16.00-check Cleared And Paid To January 2017 But Have Called Twice Because I Have Not Received New Card. Your Immediate Attention To This Matter Will Be Appreciated.



Thank You.



Marcella M. Pease

04
Dec

Posted by Anonymous


on 12/4/15 at 1:02PM

I sent a check for $12.00 support on October 20th and did not receive a clock and calculator offer but now you want another $12.00. Thanks.

Marlin Alberts -- 1153 Manitoba Trail -

14
Nov

Posted by Anonymous


on 11/14/15 at 8:30PM

who can i talk to about getting a bill for two months in advance? the company is colonial Penn. I recieved a bill for 10/24/15 which was payed on 11/04/15 .now they are sayinying i owe for10/24/15 & 11/24/15. todays date is 11/14/15. and my bill is 63.70.my piont is how can i owe 10 days in advance? i WOULD NOT RECOMMENED this company to anyone| ||||||

Viewing AARP customer service reviews 1 - 25 out of 79
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